TSI Shipping

I reached out to get a quote for packing & shipping a 40lb piece of art from Murrell Inlet, SC to Fort Worth, TX with dimensions approximately 3.5 feet by 2.5 feet.

I already received a quote for $400. When I received the quote from TSI, I almost had a heart attack. These clowns--specifically Carol T--quoted $1216 and said I better order ASAP to get on schedule.

Incredulous, I responded back. Unsurprisingly, Carol T stuck her tail between her legs and didn't even reply. In fact, she didn't even read--or has trouble reading--the actual request because her response says they'll arrive to pack the furniture items. No furniture here. Just one piece of heavy art.

GOOD LUCK GETTING A QUOTE FROM TSI. I'll never request one from them again--I ship art weekly--unless I start enjoying getting bent over. Of course, it doesn't take long from a Google search to realize this is normal practice for these frauds who only want to take advantage of you.

Whatever you do, don't use TSI Shipping. The company claims to give white glove service and specialty packing to irreplaceable antiques. But for my move, TSI hired an absolute idiot who threw my mom's buffet on the dolly without wrapping it in anything! I was having the piece moved from Indiana to my home in Florida. A security guard and caregiver were both so shocked and appalled at the treatment of this furniture that they called me. The buffet is scratched and now has wood pieces missing, and the idiot also put drinks on top of the wood...so there are markings from that. TSI said it was my fault for not purchasing additional insurance. I wasn't looking to make money. I just wanted the furniture properly wrapped and delivered as other movers, who don't even specialize in antiques, would have done. I spent $1,047 for this aggravation. It would have been more satisfying to throw that money in the trash. Also, the company demanded to be paid in full up front. That should have been a red flag to me.

I paid to TSI Shipping upfront $2,200 dollars to move 11 boxes from Lancaster PA to Los Angeles, CA. They requested full amount immediately! Dates of pick up were from April 17 to April 21. Nobody contacted me on April 16, nobody called me on April 17th either. I had to call myself to the company to find out when will they come to pick up boxes. Sales agent told me over email that it will be April 19th (Saturday) and on April 18 I will get a phone call with the time frame when track will be coming. Nobody called me on April 18th. April 19th is Saturday and this company do not have a concierge service! The moving company that works from Monday to Friday and do not have any feedback channels to the customers! Totally puzzled if anyone will come on April 19th I was waiting for the phone call half of the day! I called to the TSI and left them a message, they also have SMS contacts. All useless since they just do not care and do not check! Owner of the company named Bob is absolutely unreliable. When I asked him why nobody called me on April 18 to confirm of the pick up time and date, he simply lied to me that I was notified. Truck came unannounced at 3 pm on April 19th. No prior phone call, no notification that we are on our way to your place. They just called me when they parked outside of my door! I moved many times in US. This company TSI Shipping is the worst all all companies I worked with. They want to be paid up front in full, and they do not deliver the service they promise on the written contract! If I could I would give them NEGATIVE 10. MOST HORRIBLE SERVICE I EVER HAD!

I was initially excited about using this company because everything online appears to be very professional and it was one of the first companies to pop up in my search. I contacted them online for a quote and an automated quote was sent immediately with contact information. They automatically started sending generated emails from an assigned logistics manager. In my case, it was Kathy Temple. I called her directly and a guy answered the phone. He was very nice, but mumbled under his breath that they were "so behind" and he just needed to "finish up this one task." After keeping me on hold so he could finish "that one task," he transferred me to Kathy's line, which she did not answer. I left a voicemail and let her know that I would follow-up via email with my questions. When I sent the email, I got an automated response saying it would take a little longer than usual to get back to me because of the high volume. This was three weeks ago and I never received a call or an email back. Not only that, but I stopped receiving emails, which means they had time to remove me from their system, but not to respond! I completely understand reaching out to let a potential customer know you are at capacity and cannot take any additional reservations at that time, but to be completely unresponsive is unprofessional and downright rude. I would never recommend this company and suggest you seek another shipping company to handle your goods. If this is the level of service they provide from the start (or lack thereof), you can bet on having additional issues with your move.

The company completely failed to move an expensive mattress set within a 3-day window. They did not return a single call of the many that we left on their voicemail, and just left us hanging on a Friday evening with no resolution. Over the 3 days we waited in the 2-6 pm window waiting for the truck which they said would come. The truck never showed up. We had to move out of the apartment on the 3rd day, which is why we tried desperately to get them to move the mattress set. On the last day on one call to them they told us they would try to get the mattress to a transit area, but they did not fulfill on that either. We called desperately on the 3rd day, probably 20 calls and voicemails, no response from them. Then the business just closed for the day on a Friday evening, with no resolution. We ended up giving the expensive mattress set to a trash company so we could get out. We also spent 2 nights in a hotel because the mattress set was already packed up. IF YOU VALUE YOUR PEACE OF MIND AND MONEY, DON'T HIRE THIS COMPANY. They brought us to our knees trying to get them to do something that we already paid them for. They really did not care if it got done or not. Please go to some other company.

Warning to everyone- DO NOT use this shipping company! I paid over $1100 to have 13 small boxes of personal and work items moved from NY to CA. All 13 boxes arrived damaged and opened. My boxes were loaded on a pallet and sealed at pickup, and were sealed upon delivery, but somehow an additional box of expensive medical equipment that is not mine ended up in my shipment ($2500 value). My boxes were all torn apart, untaped, and opened up inside my pallet. Even worse, I was told I needed to be home for delivery to help unload, and given a 5 hr window so we both took the day off (since I was on crutches at the time). We waited all day and didn't hear anything. Turns out my boxes were dropped off in the front of our building with no notice and the delivery driver forged my signature. I spoke with their quality assurance manager Renee Goryl (who has been incredibly rude and unhelpful) and they refuse to refund any of my money and offered me a $100 amazon card instead. This service was awful- they literally had ONE JOB- to deliver my stuff safely and they failed to do it and pocketed the money anyway.

Horrible communication, missed deadlines, couldn't get anyone on the phone despite numerous voicemails and emails left for them.

From beginning to end, my experience with TSI was outstanding. Their customer service was professional, helpful and prompt. They returned every call and email within minutes providing explicit details. There were no hidden costs (one company I called wanted to charge me per foot from the truck to the door). I was having a very special piece transported from Baltimore, MD to Richmond, VA. It was picked up on time, wrapped meticulously and delivered without incident. When the delivery guys got caught in bad traffic they called immediately to alert me. I highly recommend this company and will use them again.

Website said quotes would be received within gone hour of request when made weekdays before 5:00. I did not get my quote until 2 pm Saturday - 24 hours later. I emailed yesterday to see where my quote was - no response.
The quote was for $371. Unreal. UPS was $174 and I could have gone with them and been half of your quote.mi ended up shipping FedEx Ground for $55. Weight 60 lbs. You totally failed and I will never use you again or recommend you to anyone.

I'm VERY satisfied with the service received. If I HAD to complain about anything, I'd say I was a little disappointed that my sewing machine was slightly broken. It can be repaired with wood glue and nails--I feel the glue came loose in the heat. Not a big deal! Cost? All delivery/moving companies are expensive. That's just life, but I will say TSI was considerably lower than anyone else I looked at. Thank you for great service on both pick-up and delivery. Very, very pleased! Will definitely use TSI again.