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Experience: Home & Garden, Business

Member since November 2020

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1 Review by KEIRA

Warning to everyone- DO NOT use this shipping company! I paid over $1100 to have 13 small boxes of personal and work items moved from NY to CA. All 13 boxes arrived damaged and opened. My boxes were loaded on a pallet and sealed at pickup, and were sealed upon delivery, but somehow an additional box of expensive medical equipment that is not mine ended up in my shipment ($2500 value). My boxes were all torn apart, untaped, and opened up inside my pallet. Even worse, I was told I needed to be home for delivery to help unload, and given a 5 hr window so we both took the day off (since I was on crutches at the time). We waited all day and didn't hear anything. Turns out my boxes were dropped off in the front of our building with no notice and the delivery driver forged my signature. I spoke with their quality assurance manager Renee Goryl (who has been incredibly rude and unhelpful) and they refuse to refund any of my money and offered me a $100 amazon card instead. This service was awful- they literally had ONE JOB- to deliver my stuff safely and they failed to do it and pocketed the money anyway.

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