Overview
TSI Shipping has a rating of 3.1 stars from 1,267 reviews, indicating that most customers are generally satisfied with their purchases. TSI Shipping ranks 32nd among Shipping sites.
Instant Feedback
Very efficient and courteous. They explained all shipping options clearly and helped me reach the one that best suited my needs putting me at ease with the whole process. The email exchanges I had will them were answered in a very timely manner.
My experience thus far has been outstanding, everyone has been professional, very nice, and the process has been extremely easy. Also, your prices are great compared to other companies I called before making a final decision. Lastly, thank you for offering white glove service, this is very important to the clients I work with.
I should have looked at the reviews here before using this company to ship my mattress from Charlotte, NC to Seattle, WA. The mattress was picked up September 3rd and per them it takes 20 Business days to delivery as an estimate. I understand that things happen.
So let's see, 20 business days from Sep 3 is Oct 1. When we called back to check on the status on Sep 26, they gave us an estimate of Oct 7 week (beware of the wording) this means Oct 7 till 11. So that is already 4-8 days over their estimated date. We got our mattress on Oct 14, Monday, which ended up being 9 business days over the estimation. But, No since they don't have any policy for what is considered late, it's all subjective they are not taking responsibility for the late delivery service. Jon and Robert Whitehead who I talked to basically said, well things happen that are beyond their control and this was all ACCEPTABLE for them according to the company. Late delivery is all acceptable since everything is estimated they can use that as a blanket term to cover their incompetency.
I CANNOT and WILL NOT recommend this company to anyone.
Absolute worst experience of my life. My daughter moved from California to Colorado. I was quoted 5 days. # weeks later she finally got her mattress and box spring. The communication was horrible. They said they would call me back...never did. They finally stopped all communication.
So far my service has been completely unacceptable and was not explained the conditions of the contract up from to suit needs. Now it is costing me much more than expected after giving up a competitor's bid for now the same service but cheaper and faster.
We had several items damaged in transit - specifically a maple desk and a one year old 40" LED TV. The TV, which cost $400, had clearly been dropped (or something dropped on it in the upper right corner) and was damaged beyond repair. Our only recourse was to file a claim with the delivery firm, American Van Lines, which we did. They denied our claim, saying the damage occurred prior to their part of the move. So, I expect we'll have to "bite the bullet" and buy a new TV, since we have no recourse path to the original company who picked up the belongings. This is just the "icing on the cake" of a horrible moving experience. I would never recommend Transit Systems to coordinate any moves whatsoever for anyone.
Very professional job but price seemed high considering distance (NY to Boston). Another person I know paid a little more than I did for a much longer cross country trip. Differing price didn't make sense to me. But no complaints about service and white glove service. I would definitely recommend to others. Thanks.
I highly recommend transit systems for your shipping needs. It is nice to have a one stop shop from home where you can arrange to ship most anything from anywhere to anywhere. In my case the Florida Keys. Such a simple process and friendly staff. I would use them again in a heartbeat!
Finding the company was one click on the computer, email was answered quickly, phone calls were handled by professional people. But most importantly, the chest of drawers was picked up in California as promised, wrapped and packed perfectly and delivered to me in North Carolina during the several days the I would be home.
I am very pleased with this professional company.
You guys were great in the beginning very attentive. Your pricing was wrong even though the information was given so it was sticker shock when the true price came in. You were very helpful in getting it organized and picked up. It was supposed to be delivered last week, Wednesday or Thursday, there was a weather delay which is understandable so it was supposed to be delivered yesterday. There has been no communication, contact, etc. I still don't have my shipment or know where it is so sending me a survey asking how my experience has been is a little premature and probably not the best timing for an accurate evaluation on my part.
The whole experience was great, from the first contact through delivery! The white glove service we received for our items came at an exceptional price. The movers cared for my furniture pieces as I would have. Thank you for helping me move my cherished furniture to a new home.
I found TSI was very consumer friendly when compared to other vendors in the market. The shipping process can be quite the maze when it is not part of your norm. TSI ease that process, they provided a no hassle free personal service that I would definitely use again.
All went well. We appreciate the flexibility on both ends. My daughter had her work completed on her house and she contacted the local contact and they delivered two days ago. No damage that they can see. They assembled it for her.
Much appreciated, this was a valuable piece as well as a sentimental family item.
Feel free to use us as a reference.
Great Small Move with TSI!
We had a fabulous experience with moving a very full dorm room's worth of stuff cross country with TSI. They took care of everything, sending out boxes and packing material, arranging for pick up and delivery, and at a very reasonable price. The customer service was excellent, with ongoing communication from Heather in the office. They answered all our questions, and helped with all our needs. Great company, great service, would absolutely use them again.
My shipment ended up missing and I'm still missing another box from New York to California. My mattress was dirty and boxes were open. Every time I called I was told I would hear back and never did. I was promised my items would arrive by Monday and they didn't come until Wednesday with 1/6 boxes. There is no communication whatsoever.
The managers that I spoke to were nice but yet again I have not received word about my missing
Box.
Drivers were great!
One can find several shipping service companies on the web. After much deliberation we chose Transit Systems because its website was very helpful and our privacy was respected throughout our decision making process. The people who handled our phone questions and the man who picked up our shipment were courteous and friendly. We felt the price was fair, as well. We would highly recommend your services.
310 dollars for shipping? I thought priority mail was too expensive at 56 dollars and you listed package at 29 pounds I got quotes from usps FedEx and UPS for the actual weight of 65 lbs. Your prices are absolutely outrageous.
Workers on both sides of the pick up and delivery were GREAT. Almost didn't go with TSI because the price was higher, but service was strong. Wish calls came from a central number as they came from all over the place and I had to screen them as phone spam first, but not sure if that could happen. Overall, service made this worth it.
This was the best experience we ever had with a moving company. We moved a few items from Texas to California. This company accommodated our schedule every step of the way. They were clean, polite and called us often to update us on the shipment. It arrived in a timely manner and exactly the day they predicted. Very happy with this company and I would recommend them to anyone who needs to move distances, long or short.
The customer service with transitsystems was excellent. They were always courteous, professional and quick to return emails and phone calls. We selected the economy service to ship our king size tempur-pedic mattress from Texas to California. The drivers on both ends were very extremely friendly and helpful. The mattress arrived in perfect condition and the transit time was incredible fast. I will not hesitate to use them again.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members