• TSI Shipping

TSI Shipping

Overview

TSI Shipping has a rating of 4.24 stars from 1,329 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems, and perfect condition. TSI Shipping ranks 7th among Shipping sites.

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
6
See all photos

What reviewers want you to know

Positive highlights

  • Kathy was amazing when it comes to customer service.
  • I was totally amazed with the money I saved by using Transit Systems.

Critical highlights

  • It was not white glove service and it arrived missing 3 of the legs.
How would you rate TSI Shipping?
Top Positive Review

“Small moves done right!”

Karen M.
3/13/24

As a very busy Senior Move Manager, we are relied upon to solve our clients problems. I would highly recommend TSI! In the past, I have been very disappointed when I am tasked with moving my clients' valuables or family heirlooms long distances. Every mover I used in the past let me down on a variety of fronts. Stories that will curl your hair! So when I had a client needing to ship 10+ furniture items, 3 paintings and 10 boxes of assorted items from Santa Barbara to Nashville, TN, I was concerned and skeptical. On top of this my client was a military family on a budget. I spoke with Chris to get some specifics about the TSI services and to determine whether this move would be a good fit for TSI. We agreed that it was a fit but I was still skeptical. In working with Max Huber, TSI Move Consultant, we were able to price the job in a way that made sense for the client and Max took care of everything from there – coordinating the pick-up and delivery and keeping me up to speed about the whereabouts of the client's items. Max was easy to reach and ready with answers each time I called. Ultimately, the items were delivered earlier than expected and in pristine condition. I spoke to the client the day of delivery and they were thrilled. Much thanks for Chris, Max and the entire team in converting a skeptical move manager into a fan of TSI. Karen Martin Curated Transitions Founder Santa Barbara, CA

Top Critical Review

“Recent furniture move”

Kim B.
9/4/23

Whatever you do, don't use TSI Shipping. The company claims to give white glove service and specialty packing to irreplaceable antiques. But for my move, TSI hired an absolute idiot who threw my mom's buffet on the dolly without wrapping it in anything! I was having the piece moved from Indiana to my home in Florida. A security guard and caregiver were both so shocked and appalled at the treatment of this furniture that they called me. The buffet is scratched and now has wood pieces missing, and the idiot also put drinks on top of the wood...so there are markings from that. TSI said it was my fault for not purchasing additional insurance. I wasn't looking to make money. I just wanted the furniture properly wrapped and delivered as other movers, who don't even specialize in antiques, would have done. I spent $1,047 for this aggravation. It would have been more satisfying to throw that money in the trash. Also, the company demanded to be paid in full up front. That should have been a red flag to me.

Reviews (1,329)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) transit systems (37) glove service (19)
Thumbnail of user karenm5659
2 reviews
0 helpful votes
March 13th, 2024

As a very busy Senior Move Manager, we are relied upon to solve our clients problems. I would highly recommend TSI!
In the past, I have been very disappointed when I am tasked with moving my clients' valuables or family heirlooms long distances. Every mover I used in the past let me down on a variety of fronts. Stories that will curl your hair!
So when I had a client needing to ship 10+ furniture items, 3 paintings and 10 boxes of assorted items from Santa Barbara to Nashville, TN, I was concerned and skeptical. On top of this my client was a military family on a budget. I spoke with Chris to get some specifics about the TSI services and to determine whether this move would be a good fit for TSI. We agreed that it was a fit but I was still skeptical. In working with Max Huber, TSI Move Consultant, we were able to price the job in a way that made sense for the client and Max took care of everything from there – coordinating the pick-up and delivery and keeping me up to speed about the whereabouts of the client's items. Max was easy to reach and ready with answers each time I called. Ultimately, the items were delivered earlier than expected and in pristine condition. I spoke to the client the day of delivery and they were thrilled. Much thanks for Chris, Max and the entire team in converting a skeptical move manager into a fan of TSI.
Karen Martin
Curated Transitions Founder
Santa Barbara, CA

Service
Value
Shipping
Quality
Thumbnail of user andyb140
Andy B.
3 reviews
0 helpful votes
April 27th, 2018
Verified purchase

There was confusion on the delivery because they were using the wrong number to contact the recipient. But it was handled professionally and attentively. It's not whether you make a mistake, it's how it's handled once it's addressed. TSI did a very good job of handling the problem.

Thumbnail of user am197
A M.
3 reviews
0 helpful votes
November 21st, 2019
Verified purchase

Minor hiccup in the beginning, but quickly resolved. Overall, we are glad we chose TSI, they truly care about their customers and they made sure to check in with us throughout the whole process and were able to ship our stuff within the promised time frame. We will definitely use their service in the future. Thank you guys so much for all your help.

Thumbnail of user susanx562
1 review
0 helpful votes
August 22nd, 2022

This is the second time I've used TSI. They came on time. Two guys loaded all of my boxes including 10+ XL boxes into their long truck in one hour. Looks like somewhat like a miracle to me.

Sorry don't know what's wrong with the photos.

Tip for consumers:
Use thick boxes this way they won't break in the shipping journey. Put items into large trash bags so that they won't get dusty on the way. better to use less than XL boxes so that the people who have to carry them around won't break their body. XL is what I use, I can't believe anybody can carry them every day of work days without breaking their body. It is expensive to ship things so think again whether to buy again or ship them. I still got to figure out if there are other tips!

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurad64
2 reviews
0 helpful votes
April 3rd, 2023

The professionals at TSI were exactly that. Professional! Everything from the initial contact to to delivery went smoothly. Kathy at the main office in PA was extremely responsive and helpful in detailing the care and options available for my shipment (transport of a rare antique sewing cabinet from CA to TX) and made me feel valued as a customer. I was kept informed regarding when the cabinet had been collected, as well as the approximate delivery date. When the cabinet finally arrived, the men delivering and unpacking the cabinet arrived on time and were both friendly and courteous. They un-crated the cabinet on my front porch before carrying it to the exact location I indicated. They encouraged me to inspect the machine... not one scratch! I can not thank TSU enough as they handled this treasured antique as if it were their own.

Products used:
service

Service
Value
Shipping
Quality
Thumbnail of user bl491
1 review
1 helpful vote
November 10th, 2021
Verified purchase

Not impressed with TSI. The first crew scheduled to pick up the furniture no-showed and claimed we weren't at home. That was a total lie. TSI did reschedule with a different crew to pick up later in the week. That second crew arrived on schedule. When the goods were delivered, the packing seemed fine. There was some minor damage and an ornament on one piece of furniture was missing. That is when I found out the buying insurance through TSI is not worth it. FYI, you will not receive any information on the term and conditions for the insurance. I also encourage you to google the carrier TSI uses, Relocation Insurance, before buying coverage.

Thumbnail of user kim.b
1 review
0 helpful votes
September 4th, 2023

Whatever you do, don't use TSI Shipping. The company claims to give white glove service and specialty packing to irreplaceable antiques. But for my move, TSI hired an absolute idiot who threw my mom's buffet on the dolly without wrapping it in anything! I was having the piece moved from Indiana to my home in Florida. A security guard and caregiver were both so shocked and appalled at the treatment of this furniture that they called me. The buffet is scratched and now has wood pieces missing, and the idiot also put drinks on top of the wood...so there are markings from that. TSI said it was my fault for not purchasing additional insurance. I wasn't looking to make money. I just wanted the furniture properly wrapped and delivered as other movers, who don't even specialize in antiques, would have done. I spent $1,047 for this aggravation. It would have been more satisfying to throw that money in the trash. Also, the company demanded to be paid in full up front. That should have been a red flag to me.

Thumbnail of user reneeg111
Renee G. – TSI Shipping Rep

TSI's white glove service includes two men at the origin. Who load the items (blanket wrap) on the truck or local terminal and transport the shipment to its destination where they unload and unwrap the furniture and deliver inside. This service was done however there was some minor damage which TSI handled and paid out to the customer based on the coverage listed for the shipment. Unfortunately, in addition to the claim, the customer demanded a refund for shipping and if we did not comply, they threatened to report to social media. We state in our terms and conditions that any damage will be handled via insurance claim and not with a refund.

Thumbnail of user toma999
1 review
0 helpful votes
August 18th, 2022

Needed to move several boxes and china cabinet 1000 miles. Not enough to use U - haul. TSI pick up items quickly and delivered them to destination with no problems or damage. They are making many deliveries so you don't know exact delivery date. They call you the day before arrival to schedule the delivery. No problems. Will us again.

Service
Thumbnail of user lauraw786
1 review
1 helpful vote
August 1st, 2020

We were so happy to find this company when it was time to move college kid's 10 boxes of stuff across the country. They sent out the boxes with extras, and only charged for the ones actually shipped. They arranged pickup and delivery, and it was so much easier than we imagined. They kept in constant contact with us to let us know where everything was, and followed up afterwards to make sure we were happy. A fabulous choice for any small move!

Thumbnail of user jime230
Jim E.
1 review
1 helpful vote
April 8th, 2020
Verified purchase

there was very little communication about the ~45 day transit for my item. i had to call more than once, and received ambiguous statements about its location, and especially the delivery date and time.

The second point is that the clock had a damaged spindle part in the clock works. It may have happened in transit, and the person who owned the clock prior to its shipping to me maintains that it wasnt broken.

Thumbnail of user da82
D a.
1 review
2 helpful votes
April 21st, 2020
Verified purchase

We had 4 incongruent items shipped from my father-in-law's home in California to all the way east to our son's apartment in Maryland. Prep instructions & communication w/TSI was clear & easy. Pick up & delivery was prompt & on time, & everything arrived as it had been picked up. And that included delivery to a 4th floor walk up apartment. We would definitely use TSI again, & would highly recommend this company. Thank you.

Thumbnail of user richardr2466
1 review
0 helpful votes
December 3rd, 2021

Everything was packaged very carefully. The movers were careful. I was actually very suprised because some other reviews were less than favorable. Highly recommend and I would definitely use them again!

Tip for consumers:
They added additional packaging to ensure the safe transport of my items. Great service! Highly recommend.

Products used:
TSI shipment company

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisek8
Elise K.
1 review
0 helpful votes
May 17th, 2018
Verified purchase

Very good overall. Good experience with the TSI office. Communication issues at pickup and at delivery caused delays.

Thumbnail of user jesusa150
1 review
2 helpful votes
August 30th, 2021

I canceled my shipment due to a change of plans. As stated in the contract, I was supposed to receive a refund of 90% of the total cost within 10-15 business days. However, after that period, the refund still took long time to be processed. I had to call the office daily for at least two weeks to get a response about my refund, and nobody seem to be sure what was going on. If they have such a bad customer service, I'd be worried about actually using their shipping services.

Thumbnail of user anonymousy145
anonymous Y.
4 reviews
0 helpful votes
October 20th, 2018
Verified purchase

I shipped a bed frame and mattress/box spring set. The shippers were efficient and polite and very helpful. I had to call a couple of times to set up the shipping date and we had to call the company on the other end about the delivery. The communication system requires active follow up by the customer but otherwise the service was great.

Thumbnail of user larsenj1
Larsen J.
1 review
0 helpful votes
June 23rd, 2019
Verified purchase

My experience was good other than the picking up of the mattress. I was told it would happen one day and then it ended up happening at the very last minute the next. It was really tight for time and made me nervous. They could do a better job of scheduling the pick ups more precisely instead of it just being an all day waiting game. Also having a phone number of the actual pick up driver would have been helpful.

Thumbnail of user scottj125
Scott J.
2 reviews
1 helpful vote
April 10th, 2020
Verified purchase

TSI shipping saved me a lot of time and trouble. One phone call did it. My mother who passed away in south Florida left me a beautiful antique chest of drawers. I live in western North Carolina. How to get it from there to here. One call and it was shortly on its way. It arrived 2 weeks later, professionally handled and packaged in perfect shape. Thanks TSI.

Thumbnail of user jamesc3773
1 review
1 helpful vote
July 2nd, 2021

Despite scheduling for a specific pickup day, they allow themselves 3 days to get material. That means you might end up missing 3 days of work if you have to take off to ensure your presence at pickup.

Additionally, my drop off was not completed 4 times over the span of 6 days without a phone call to say they are not coming. I called and firmly told my agent Max that this has been unpleasant, he offered no compensation, and when I voiced frustration with that, he laughed at me over the phone.

Tip for consumers:
I shipped via TSI. They consistently told me the problem was on the delivery/shipping side. Max my agent did not call once the shippers once for me. Instead, I was the one who called over 15 times to get answers. He laughed at me when I told him this had been unfair.

Thumbnail of user callieh16
Callie H.
1 review
0 helpful votes
January 20th, 2019
Verified purchase

My bed was broken in transit and pieces are missing. I was also told it was curbside pickup and they had me load it into the truck.

Thumbnail of user marya759
Mary A.
3 reviews
0 helpful votes
April 8th, 2020
Verified purchase

We were very pleased with the service we received in shipping a chest from Arizona to Cambridge MA. The driver that picked it up was very courteous, helpful and very professional. He contacted us before he arrived and my granddaughter in Cambridge was notified several days before delivery when it would arrive. I would definitely use this company again if I needed to ship something.

Thumbnail of user ericab319
1 review
3 helpful votes
May 14th, 2021

I am not confident TSI is a real company, I think they may be a fraudulent operation.

They took a $2000 deposit from me, promising delivery within the month. 6 weeks later, and after being promised two separate pickup times (and waiting outside for hours each time), they are dodging calls and emails, and still not picking up the shipment.

They are either an unprofessional, unreliable, mismanaged shipping company, or a very well managed organization of thieves. In either case, take your business elsewhere.

Tip for consumers:
Stay away

Products used:
None, as they charged me then did not deliver

Service
Value
Shipping
Quality
Thumbnail of user georgeb843
George B.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

I shipped a queen size bed but you sent me a king size box which I felt I needed to cut up and modify. If you wish to deal with one size fits all why not include instructions and show on the box where to cut and fold? I am sure you could hire a clever Asian who could show you how to do it. I did not modify one of the boxes, I simply filled it with other furnishings (two large picture frames). You basically allowed me to ship about 100 pounds for free and I thank you for that opportunity.

Thumbnail of user josephv261
1 review
4 helpful votes
April 13th, 2020

TSI is one of the few shipping companies that would do a white glove shipping from Florida to California. The entire process form beginning to end was incredibly smooth. The sunroom furniture was handled and wrapped securely and arrived in perfect condition. The order was finalized and place on March 16, it was picked up in Venice, FL on March 20 and arrived at our home in Palm Springs, CA on April 8. We couldn't be happier, thank you TSI.
Joseph V.

Thumbnail of user lindaw346
Linda W.
2 reviews
0 helpful votes
May 24th, 2018
Verified purchase

I have tried several times to contact TSI about the additional charges for a missed delivery date. You left a message on our voice mail stating that you would be delivering the item the next day and to confirm that it would be okay to deliver the item the next day. I received the message late the night before and it was too late to contact you to tell you that I would be unavailable. I have tried several times to resolve this issue. I do not believe that I should have been charged the $150 for the missed delivery.

Thumbnail of user richardm368
Richard M.
17 reviews
0 helpful votes
November 4th, 2018
Verified purchase

Price was right for the service I needed, it would have cost me three times as much to use a more traditional mover. However, not all of my belongings survived the trip.

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Thumbnail of user reneeg111
Renee G.

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