Ali W.

I was initially excited about using this company because everything online appears to be very professional and it was one of the first companies to pop up in my search. I contacted them online for a quote and an automated quote was sent immediately with contact information. They automatically started sending generated emails from an assigned logistics manager. In my case, it was Kathy Temple. I called her directly and a guy answered the phone. He was very nice, but mumbled under his breath that they were "so behind" and he just needed to "finish up this one task." After keeping me on hold so he could finish "that one task," he transferred me to Kathy's line, which she did not answer. I left a voicemail and let her know that I would follow-up via email with my questions. When I sent the email, I got an automated response saying it would take a little longer than usual to get back to me because of the high volume. This was three weeks ago and I never received a call or an email back. Not only that, but I stopped receiving emails, which means they had time to remove me from their system, but not to respond! I completely understand reaching out to let a potential customer know you are at capacity and cannot take any additional reservations at that time, but to be completely unresponsive is unprofessional and downright rude. I would never recommend this company and suggest you seek another shipping company to handle your goods. If this is the level of service they provide from the start (or lack thereof), you can bet on having additional issues with your move.