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Devajyoti K.

Houston, TX

Contributor Level

Total Points
80

1 Review by Devajyoti

  • TSI Shipping

7/6/21

The company completely failed to move an expensive mattress set within a 3-day window. They did not return a single call of the many that we left on their voicemail, and just left us hanging on a Friday evening with no resolution. Over the 3 days we waited in the 2-6 pm window waiting for the truck which they said would come. The truck never showed up. We had to move out of the apartment on the 3rd day, which is why we tried desperately to get them to move the mattress set. On the last day on one call to them they told us they would try to get the mattress to a transit area, but they did not fulfill on that either. We called desperately on the 3rd day, probably 20 calls and voicemails, no response from them. Then the business just closed for the day on a Friday evening, with no resolution. We ended up giving the expensive mattress set to a trash company so we could get out. We also spent 2 nights in a hotel because the mattress set was already packed up. IF YOU VALUE YOUR PEACE OF MIND AND MONEY, DON'T HIRE THIS COMPANY. They brought us to our knees trying to get them to do something that we already paid them for. They really did not care if it got done or not. Please go to some other company.

Tip for consumers:
Ask for a pickup and delivery date to be entered into the contract

Products used:
TSI Mattress program

Service
Value
Shipping

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