Troys Florist

I should have known when I reached a call center, not a local flower shop. What a nasty scam this is to play with peoples celebrations with a total farce ripoff. No flowers delivered, BS phone operator, no surprise for the recipient, but, one for me!

I wish that I would have read these reviews before ordering. Ordered a birthday balloon bouquet to be delivered for my husband's birthday. Placed the order at 10:00 am and asked if it could be delivered before 3:00. I called three times to see where the order was because it never arrived at my husband's work. I was told at 4:00 that they could not process the order because the order was too small. Someone should have told me that at 10:00 am not 4:00 when the day is over. Thanks for ruining the surprise for my husband. Your company is terrible. I hope NO one will use your services!

At a time of grief and wanting to show compassion for a co-worker, this company did NOT deliver a floral arrangement! The order was placed two days ahead of time, allowing plenty of time for delivery. And of course they charged the credit card for a service that was NOT delivered. This is unacceptable at any time, but it is certainly unacceptable during time of grief... long distance. Avoid using this company! They are not trust worthy, especially at a time when expectations are high to show compassion and care.

This florist gave an address of a local florist in our state of GA. I ordered a Hydrangea bush for $89 to be delivered for a bereavement gift. The day it was supposed to be delivered, I received an email that they wanted an additional $40 because it was not readily available. Being from GA and a gardener, I knew I could go to the local store and purchase this plant for $20 myself. I called to cancel this order and re-ordered it by the local florist for $40 including delivery. This was a scam to put up a false address and than charge double what the local florist would charge. Than be greedy and ask for more. Terrible ethical problem with this company!... Do not Use Them!

I too wish i would have read the reviews first, I just call for the second time for my refund. I was told that.
"I am so sorry, we contacted every florist but they all required more money to do this order and we did not want to ask you for that. We tried our best. I've just placed this for a full refund. It does take 2-4 business days to appear on your account. I do apologize for this.

I am sorry that you were not notified sooner.

Thank you.
Still have not received a refund.

On 12/20/19 I placed a order for delivery on 12/21 never delivered, called on 12/23/19 and was told to email after being hung up on twice, was informed by e mail order was not delivered I will be issued a refund, I email every Monday informing I never received refund, last email as of yesterday I was told there is nothing they can do!, it was refunded on the 12/21/19 which is impossible, we did not find out it was delivered until 12/23/19... but I will not give up, even if I have to shut them down!

This is not a florist... it is a thief with a website. Do not order anything... they will charge your credit card and then give you the run-around on your order until your payment has posted to them. Then you will have to be bothered to file a dispute with your bank to get your money back... and you need a paper trail to support your dispute.
Bad enough that they are stealing... but when you are ordering flowers to send someone cheer in the hospital after a serious accident... or to someone who has just lost a loved one, and the flowers are never delivered (because there are no actual flowers) - that is the lowest level of disgusting. I really wish I had read these reviews before I ordered. I actually was trying to support what I thought was a small, local florist... BS!

I ordered flowers for a funeral. For 3 days running, they told me that "tomorrow" they'd deliver. On the day of the funeral - leaving me no alternative - they told me that AGAIN they weren't delivering to Westminster that day. This company is allegedly IN Westminster. After 3 days of promises, like a fool I believed them. Unprofessional. Unforgivable. I don't know how a "business" like this stays in business. Shame on me for not researching them more thoroughly, but read these reviews. And the ones on FaceBook. Not a single one is favorable. They should be ashamed. If they are reading this review and do NOT give me a refund, I will contest it with AmEx.

It's a week after the memorial that I ordered an arrangement for. They did not receive the arrangement that I ordered. Not only did the family not receive the arrangement, I didn't receive notification or a refund.

When I called the number listed on the site, the person answering was over the top rude, when asked if Customer service was there on site, she told me Nope, good luck, have a nice day, click (all within one breath.) Very disappointed would not use again.

I ordered flowers for my parents for Easter -- they never arrived. When I contacted the company, they asked if I wanted a refund. At the very least, of COURSE I wanted a refund. No apology, no explanation. They looked up my order and said it was not delivered. The website appeared to be a florist in my parents' hometown. Upon further review, there is not a local address given, although all of the commentary on the page related directly to the town my parents live in. Now I'm waiting for the refund. SCAM!

I ordered flowers on 5/7/19 that were suppose to be delivered on 5/10/19. The money was immediately removed from my account but no flowers were ever delivered. When I attempted to make contact with this business I was hung up on several times. The e-mails I sent to customer service went unanswered. After several days I was finally able to get a very rude person on the phone who insured me my money would be returned in full within 2-4 business days. It is now 10 days later and still no refund. I called again only to be told they would put in the refund again and then was immediately hung up on. I believe this is a scam. Stay away from this business and to those who may have had a similar experience, please contact the BBB and file a formal complaint.

Same as everyone else. Ordered flowers and received an email saying they could not be delivered, they would send them out the next day. Next day came and I received the same email. I called their phone number and got a very rude lady telling me she is only sales and cannot help me all I can do is send an email. I did but did not receive and answer. File a fraud claim with your bank or credit card provider ASAP. I am also going to file a complaint with the FBI here https://www.ic3.gov/complaint/default.aspx/

I called this morning to order flowers for my wife on her first day working at Virginia Tech:

1 Polka Dots and Posies $44.95 each, total cost $44.95
Shipping and Service Fee: $14.99
Tax: Sales Tax, $4.20

Total order cost: $64.14
Delivery Date: 02-18-19

The delivery never happened. Instead, I called 8 hours later and a woman said I need to pay an additional $30 dollars because "there is a minimum amount charged for that arrangement". The confirmation e-mail does not say anything about that, and the small arrangement at $64.14 was already overpriced with $15 for delivery. I asked for the order to be canceled and my money refunded. We will see. Next stop: BBB.