Troys Florist

Ordered a simple bouquet for my 3 year anniversary. It never showed up. Upon calling troysflorist, they started the nearby florist required an additional $30 for my request - which seemed reasonable for a mom-and-pop in a very small town. The problem however, is they (troyflorist) never reached out to me to notify me of this. Instead, they took my money and ran. The kicker - the heavy accented agent I spoke to argued that I was in the wrong for the order having been extra money, and that it was also showing as delivered! Truly epic. I should have listened to the reviews. Do not make my mistake.

Do not ever order from this florist. They said they were a local florist that would make a bouquet for me with certain flowers that I selected and they said they would have to charge me extra. I agreed on that. They charged me $94.00. The flowers were delivered so fast to my recipient that I was suspicious so I asked her to send me a picture of the flowers. It was only a bouquet of daisies and mums when it was supposed to be hydrangeas and roses. When I called to discuss they refused to deliver the agreed upon bouquet and only said that they would refund me 30%. It has been five business days and still no refund. We shall see! But the big deal is that my friend had a miscarriage and I wanted to send her something special, but am sorely disappointed with this company! They lied and cheated me!

Troy's failed to deliver a Birthday bouquet to my beloved Aunt. Here's their excuse on the day the flowers were supposed to be delivered:

"I am so sorry that you were not notified sooner about this. We contacted every florist but they all required more money to do this order. Unfortunately, we would need $30 more for the arrangement. We didn't want to ask you for that. You will be refunded the full amount if you do not wish to proceed. If you do still want the arrangement please call us with your credit card information again so we can process that for you."
*******800
Troys Florist

They lied about the price, never bothered to contact me & never delivered the flowers.
Epic Fail

NEVER USE TROYS FLORIST - Unless you liked getting ripped off...

Ordered a plant on Tuesday at noon for same day delivery. Got confirmation emailed that they would be delivered. No plant delivery on Tuesday, no plant delivery on Wednesday, no plant delivery on Thursday and after 2 phone calls on Friday they delivered exactly what I didn't order. A bunch of flower that looked like maybe $25.00 worth. The plant I ordered was $87.00 and after tax and delivery it was over $100.00. This is a poor excuse of a florist. STAY AWAY. THEY ARE A BUNCH OF SCAMMERS. Now I'm suppose to get my money back in 5-7 days but we will see.

I order flowers on line from FL to deliver to client in Ohio. The order is placed for $75.88 and received e-mail that it would be delivered that day. I followed up them since the client hadn't reached out to say she received them. I phoned them and they said they sent me an e-mail stating they wanted $20 to deliver the flowers. I never received the e-mail, just horrible that you can't order flowers for less than $100 and that the follow through on the company is not good. I had them refund my money, don't want to do business with a company such as this!

I looked for a florist that was in my sisters town, to be sure they were local. Troy's Florist makes it appear they are local, but honestly I don't know if they even are a real place that sells flowers. They confirmed a Sat delivery. It wasn't delivered. Then they said Monday. No delivery. When I complained and asked them to send them immediately, they said they would not deliver the flowers but would refund me. No refund has appeared. This just is maddening. How can they stay in business with so many reports. I will NEVER order online again without checking the BBB complaints.
Warning. Stay away from Troys Florist.

I ordered flowers for my daughter's birthday, they took my payment and never delivered flowers. It wasn't until 9 phone calls and the next day that I was able to get through to someone, who, of course, put me on hold, 7 minutes, then transferred me to another hold, 5 minutes, then disconnected me. This happened EVERY TIME!. Customer service is TERRIBLE, every time I called to find out why flowers were not delivered, the put me on hold, for very long hold times and then "disconnected" when they rolled me over yet again, to hold... hold... hold... hold... disconnected... here we go again!
I cancelled my CC payment. I believe they are a Scam!

Horrible customer service period! They make you out to be the liar when you tell them the flowers you ordered where not delivered. They make the website look like its a local flower shop, when it is not. I was told they were from East Brunswick, NJ, but who knows? I live just a few miles from where these flowers were to be delivered, and they aren't even around here and they want to argue with me on whether they were delivered or not. I got suckered into these people, don't let that happen to you. Make sure your purchasing from a local shop that is legit, and not an online scammer. Just too many reviews on here for the same reason I'm stating. Told me no refund! Just like that, Rude! If i can save one person from buying from these people, this review will be worth it. I don't leave bad reviews at all, but this whole experience has been a disaster.