Trivago

Was looking for a hotel in downtown Toronto, so set the search for "Downtown Toronto / Close to CN Tower..." (a pre-set selection) And it came up with all kinds of hotels in Mississauga, North York, etc. I'm sure the prices were good but don't have the time to look through all the crappy recommendations. Hotels.com was so much better for search

Way to many crappy recommendations... don't waste your time and use couchsurfing or airbnb instead honestly.

Was looking for low priced rooms for night of 10 Oct, check out the next day. Trivago showed rooms for under $200 but when you click on the deals, next window shows it does not exist. Refreshed browser, tried again 30 minutes later. Non existent deals still there. Tried another browser, same false deals posted. What a waste of time.

After all these false deals up for hours, I have little faith in the credibility of Trivago. A world class, quality website would ensure all deals exist. Showing the same false ones for hours isn't cutting it. Trivago can do better. Problem is it doesn't.

My girlfriend and I took a trip to Key West over the Christmas holiday and I thought we should try Trivago for our hotel booking on New Years. Historically, Ihave booked almost everything I dothroughHotels.com or Orbitz, but I had just watched an interview on Bloomberg with Trivago's CEO and was impressed enough to give them a try. Key West is usually sold out during New Years, or hotels make you book a minimum of three nights because of the high demand. So I was doubly excited when we were able to pull up just one night at one of the Waldorf hotels on Trivago offered through one of their partner sites. We promptly booked it only to find out it was too good to be true. The partner site was based in Istanbul and never sent any confirmation... because it turned out there never was one. The site didn't actually have to ability book a hotel in the Waldorf's database, but still charged our card. We were fortunate to get the charged reverse by our credit card company, but I was really shocked to have such a shady experience through Trivago. I may try them one more time, but I recommend you be very cautious.

I wrote to Trivago asking them question about Otel.com that is included on their site. It took me 7 full days to hear back from them. I had already finished all my bookings via booking.com by then.

Yes they find the cheaper hotel but they do it because they don't post all the extra fees associated with where you want to stay. They aren't the only website to practice business this way... I will never use them again. I will only get hotels directly from the hotel from now on.

I was trying to contact Booking.com through their customer service number as I needed to make a special request for our stay in Savannah, GA in June.

I called their customer service phone number,, *******958, on Friday, April 28th at 4:45 pm, MDT. I waited on the line for 6 minutes 8 seconds. I called back the same evening at 7:58 pm MDT, and waited 12 minutes 18 seconds. I called again the same evening at 9:43 pm, and waited 15 minutes, 6 seconds. I called again on Saturday, April 29th at 7:40 am, MDT, and waited 20 minutes and 52 seconds but still was not able to get through.

At this point, I have decided I won't be using Booking, com anymore and I also won't be using Trivago.com to book any future trips.

I can no longer recommend Trivago. Their advertising got to me and I used the site based on their ads. However, my recent experience was a total dud.

I booked a hotel and it turned out the booking agency (Hotel Power, which I definitely do not recommend) was a place that automatically enrolls you in a "free trial."

While not an outright scam, the free trial means that you, the customer who absolutely never asked for this, are enrolled in some VIP concierge service that you have to pay for after 90 days. So I then had to waste my time cancelling this "VIP service" I never asked for. Trivago did not warn me it was sending me to a "members only" booking site. I hate having to waste my time and I hate it even more because I felt that the booking site that Trivago led me to was totally misleading.

Also, in case you are wondering, there is nothing VIP about the Hotel Power experience. Nothing was wrong with our reservation on Hotel Power, but if they actually want a customer they could have done something to show why they matter, like get a kickback from the hotel for free water in the room, or a free drink at the bar, or free early check in or something. Nothing special, not a service I'd pay for.

You see several deals on a hotel click in and they start at double the price! Happens everytime. This site is a waste of time and false

I recently booked a trip to on Trivago (with Travelocity). The price that shows on the Trivago site was not what I was charged. Somewhere between the nice attractive price on Trivago and my credit card the daily rate rose 72% from $85 to $146. The hotel charged me more because I had 4 guests and the base rate was based on 2 guests. This happened in spite of me performing a search for a family with the correct number of guests on trivago.ca. The Trivago service is good but everyone please be aware that the pricing is not accurate!

I have used many times but am finding they do not post all sites for a hotel as they say. I have found cheaper rates on the hotels own website many times and they advertise that all they do is compare all sites to find the cheapest. Do not trust. I only use to find out what hotels there are available in a given area and then do my own search after I choose one.

I booked accomadation in geelong on the esplanade with Trivago one week before our party to find there was no accomadation on arrival, we received confirmation details and they also charged my credit card the same day we booked, so disappointed and stranded

If you are a Canadian and are using Trivago.ca. Don't assume the booking site is in Canada. I booked a hotel in Canada for a Canadian hotel through what I thought was the hotel's own website. It was, however, a U.S. booking company and the charges on my Visa were in USD. I cancelled the trip next day, after realizing what had happened, The following day a refund appeared on my Visa but was 10% less than the amount I was charged the day before. Fluctuating currencies and buying and selling in USD accounted for the difference according to the booking company. So once again YOU MUST PAY ATTENTION TO THE CURRENCY YOU ARE BEING CHARGED IN. I didn't notice the USD charges until I saw my Visa on line and looked at the booking summary.

From my experience, there is no advantage to using Trivago. The prices shown on Trivago are mostly all the same across all the hotel booking sites. In many cases if you call the hotels directly, the price is the same and you won't have to pre-pay. Standard 24 hour cancellation policies apply. Way to go! Only a fool makes and prepays a non-refundable reservation for the same price the hotel offers.

TV ads-big hype no delivery. Most room prices are the same from every booking site.
Hotels pretty much fair price their rooms. Go to the hotel site you can get the room just as cheap or even less expensively. Couldn't find any maps on the site to show where the hotel is located-really inconvenient. Save time use hotels.com, find the hotel you want.

Leave my online travel agent to trawl the web, but with TRIVAGO would just say their girl models and the voiceovers are so tewibwy gwerlwishy. Convinced the ads designed to appeal to older men and girly twirls looking for holidays in romantic places, i. E. big, plump bed.

I was searching for a 3 Star+ hotel in Bloomington, IL (there is nothing better than a 3 Star hotel there in anycase). Turns out that there were just 7 options through Trivago - with Holiday Inn Express at $105 per night. I got the same hotel for $63 per night, for the same period, from Hotwire!

I like ur site, its really helpful. We had been to Rajasthan in Dec 2014 & I'd done all hotel bookings through your site - Trivago.com. All the hotels were good and it was a perfect trip. After that I've always used ur website for all my hotel bookings. So when we went to Kasauli in October 2015 I again checked your website and did bookings for a hotel called Kasauli Castle. However, I was redirected to the booking site of Kasauli Inn- I thought perhaps they had changed their name and did not recheck. Imagine I checked the reviews, pictures everything for Kasauli Castle and instead got a rude shock when the hotel turned out to be Kasauli Inn. Kasauli Inn was horrible and we had a really bad experience there, the staff there dint help us at all. It was quite a nightmare, but, had ur site not redirected me to their lowest grade hotel, I could have done my bookings at a better hotel. You should check and verify which hotel is actually getting booked and what is your site showing outside. We were thoroughly dejected.

Trivago provides a good insight on what tthe actual booking sites are advertising for hotels. What they don't do well is provide insight to the users on the pitfalls. For instance they advertise "Free Cancelation" when they know that the actual booking sites have in fine print fees that are not understood. If Trivago really stepped up they would provide a user screen that allowed users to understand the pros and cons of the booking agents - like which ones are going to charge fees for cancellation, which ones have poor user experiences, which ones have poor credit - All attributes that would help the consumer to make wise choices - but that might be like biting the hand that feeds you******