• Tripadvisor

Tripadvisor

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Overview

Tripadvisor has a rating of 3.0 stars from 608 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tripadvisor most frequently mention customer service, credit card, and several times problems. Tripadvisor ranks 1st among Travel Guides sites.

  • Service
    77
  • Value
    66
  • Shipping
    24
  • Returns
    27
  • Quality
    62
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
37
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How would you rate Tripadvisor?
Top Positive Review

“Good”

Kathylene M.
7/27/20

Trip advisor is a worldwide platform that helps travellers who love travelling around the world know, get insights of new places to plan their next trips. It provides quality and good information in all areas right from culture, food, hotels, restaurants and everything travelers love to know.

Top Critical Review

“Platform is pure garbage”

Nick T.
6/3/24

Trying to leave a review it keeps throwing me out Telling me to log in when I'm already logged in An absolute crock of $#!£ Never again, not wasting anymore time on this clearly lefty, woke organisation

Reviews (608)

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trip advisor (95) customer service (26)
Thumbnail of user dedelarrychris26
1 review
1 helpful vote
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March 31st, 2023

Don't book through them. Drove 4 hours to only find out that the hotel canceled my reservation because trip advisor didn't send them my card information. I ended up having to pay an additional $300 so me and my children would have somewhere to lay our head. They did not try to compensate me one dime. The hotel blamed them and they blamed the hotel. Totally ruined our trip. Save yourself the trouble and don't book through them ever. Let's add that the room looks old outdated and dingy

Value
Shipping
Returns
Quality
Thumbnail of user dianes50
3 reviews
4 helpful votes
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February 23rd, 2016

For the last three years I have been doing the advance research for our winter vacation. The Trip Advisor site has proven itself to be a wealth of information, from tours to places to stay. Other user reviews and their willingness to share their personal experiences. Trip Advisor has been a very useful tool in our vacation planning experience.

Thumbnail of user rodolfor10
1 review
0 helpful votes
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August 10th, 2017

I have fish with Alaska Fish on twice, 2015 and 2016. Darlene was great to work with. She found us a place that we want and great fishing trips. Both times we went we got our limit of our Kings and Halibut. The fishing trips were both hassle free and we enjoyed them very much. I will highly recommend her to anyone who is planning to fish in Alaska. I could have not asked for anything better. It was a very good experience. Rudy, North Carolina

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Value
Thumbnail of user sarah917
2 reviews
6 helpful votes
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December 19th, 2013

This is a web site I always use to read (and post) reviews. I do find that some of the reviewer's 'private agenda' may require you to read all the reviews and evaluate what is being said holistically. For example, I was mugged in Lima, Peru so I posted my experience. It was interesting to see what seemed like "tourism police" A. K. A. 'tourist guides' trying to downplay my posts. They bullied the forum and painted a false sense of security rather than contributing positive, truthful and helpful information. So when I read post on foreign destinations I evaluate all the posts, the dates they were posted and also look at the list of post a particular contributor has (if they dominate the conversation) to see if I see a trend that would tell me they are sales agents. I also try to corroborate with other sources.

Thumbnail of user davidg306
4 reviews
8 helpful votes
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August 1st, 2016

I have been writing my experiences in www.tripadvisor.com and just realised that when you write a wrong experience regarding a Hotel, they just say that cannot publish it. A friend of mine which runs a Hotel has told me that they offer the possibility to the hotel owners to block the review because www.tripadvisor.com gets money from them. So I would advise you NOT to trust in this site with respect to hotels comments (I believe that restaurants are ok because they do not benefit from those comments). Now I have started to realised why the comments I read with respect to hotels did not much with my real experience. I hope this helps to users! Thanks

Tip for consumers:
Do Not trust the opinions published in www.tripadvisor.com

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Value
Quality
Thumbnail of user shellyr
11 reviews
26 helpful votes
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February 4th, 2011

TripAdvisor is fabulous. I used it to decide on all my hotels for a Yucatan trip. Also found fabulous reviews and deals for hotels in Helsinki and Moscow. Am in the process of planning a trip to Africa and have connected with a great travel company solely because of the owners posts/replies to others seeking advice.

Thumbnail of user sandrab51
3 reviews
0 helpful votes
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May 18th, 2015

A great site to talk to members who have been to a place you are planning on. We have just been to Naples and sorrento on a tight budget. Members gave some good tips and on how to get to the city from airport. I do think that some revues may seem valid many may think otherwise. So you have to decide on what's important to you. Enjoyed Naples for 4 nights with the locals and nice shops and cafes lots of walking., but when reviewing safety on TripAdvisor we almost didnt go. It made us very aware of dressing down in crowds, we would go again.

Thumbnail of user anyac2
5 reviews
25 helpful votes
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June 21st, 2014

I like Trip Advisor as it's a great place to check out the travel experiences of others. It's ok to see the company photos but it's better to see photos by fellow travellers. I don't think all the reviews are accurate but it give me a much better idea of what to expect so always worth checking before I book.

Thumbnail of user lynns1103
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

I recently purchased show tickets through TripAdvisor's subsidiary Viator. I mistakenly chose the wrong date - a week earlier than we would be in town. I did not realize this until after the original show date. I asked if I could transfer the reservation and was told I couldn't and was berated for not noticing within the policy 24-hour period. I understand policy and if I was trying to cancel it would be different - I still wanted the tickets, just on a different date. I don't recommend booking any entertainment through this site. Out the money and no show tickets.

Service
Thumbnail of user sarak37
4 reviews
23 helpful votes
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January 9th, 2016

I absolutely LOVE this site! I'm speaking in regard to reviews. TA reviews have helped me tremendously in narrowing down my options in selecting a hotel or booking specific activities, especially when traveling abroad. I love how TA has it's own community of reviewers who contribute and share their experiences by posting images.

I had a horrible experience at a hotel in Paris that had bed bugs. Had I known about TA, I would have never booked that hotel. Upon discovering TA, I found out that the hotel I stayed in, had multiple negative reviews about the same bed bug issues (I still get chills!).

An improvement that TA can make is on their rates offered for hotel bookings. I've found that other hotel sites have lower rates as opposed to TA. If their rates were lower, I'd love to make TA my one stop destination for hotel reviews and bookings.

Thumbnail of user ginah7
5 reviews
7 helpful votes
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September 22nd, 2014

Last year I and my family members choose this travel site to decide the vacation destination. There are many top destination lists in their site and you can also read different reviews of the same. We had confusion in deciding the hotel too but this service solved the problem. We got a hotel very close to the destination we choose to visit. Good travel review site!

Thumbnail of user suew4
1 review
3 helpful votes
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July 8th, 2011

Made what i thought was a reservation thre tripadvisor.com. They said they would send me an e nail with confer. # along with other details. Did not receive e mail. I called the hotel which tripadvisor made reservations for me. The hotel did not receive this info. I made 2 different phone calls and was told the room was booked. Meanwhile, i had already gave them my credit card number to pay i so called booking fee. Here i am without a place to stay and giving access to my credit card. I called the bank and cancelled my card. What a scam.

Thumbnail of user ercickm
3 reviews
13 helpful votes
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February 9th, 2016

I always look at TripAdvisor reviews before booking a hotel. I recently stayed at a Best Western in Portsmouth, New Hampshire. The hotel was right off the expressway. My daughter and I went into the hot tub and had a male peeking in the window. When I asked the front desk about their safety, they had no cameras, and laughed about the male peeking in the window. I will not go by TripAdvisor any more because they obviously don't check these hotels.

Thumbnail of user barbarat6
7 reviews
19 helpful votes
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October 28th, 2017

This summer I have chosen a hotel based on positive reviews on this site. However, in reality the hotel turned to be AWFUL and I was very disappointed. When I came home, I wrote a 1-star-review describing my awful experience, but tripadvisor REMOVED it without any notification or explanation! I tried to reach their support or administration, but they did not reply. Actually, there is no email to send complaints, only ticketing system. This is a very and very suspicios site as many positive reviews are FAKE! But Negative reviews they just remove.

I do not trust it anymore. Do not recommend.

Thumbnail of user phill327
17 reviews
26 helpful votes
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May 3rd, 2015

Great travel forums. Have a question about travel? You can get answers from the travel experts, other travelers just like you. Whether it's about hotel's, flying, trains, what to do in a city, you will get answers by locals. Tons of different forums with tons of answers to your travel questions. Want information about hotels? You can read reviews of past guests who have stayed in the hotel you may be thinking about. A great resource web site for those that want to travel.

Thumbnail of user yuvarajr
4 reviews
5 helpful votes
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December 6th, 2013

The site is really good for choosing the hotels worldwide, but however I did not get a good hotel apartment which was positively rated. The booking was done by my company, but there were so many charges that was incurred on me for a 1 week stay in dubai in a hotel apartment.

Thumbnail of user billr37
2 reviews
4 helpful votes
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February 5th, 2015

Pretty much any travel related business has reviews on Travel Advisor. And since there are so many reviews per business, it's the go to place to find reviews and suggestions. Also, if a business closes, TA will let you know. TA also gives you tips on itineraries and such which makes travel planning less daunting.

Service
Value
Quality
Thumbnail of user harryh43
103 reviews
328 helpful votes
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April 24th, 2018

I especially find the hotel reviews useful as I shop around online. There are enough good and bad reviews to get a good picture of how frequent the bad happens and the good. It's helped me to avoid some bad experiences. I only wish that more travel sites would link to the Tripadvisor review for the establishment.

Thumbnail of user jamiew11
5 reviews
5 helpful votes
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September 26th, 2012

Easy place to find good reviews about hotels and restaurants if you plan to travel. You can learn a lot about the service and what the place is actually like, regardless of pictures that a place might use on their own web site.

Thumbnail of user sharonw26
4 reviews
16 helpful votes
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September 23rd, 2014

As like my dad, I am also a travel lover and love to have events in some enthralling destinations. My dad always love to choose Tripadvisor to continue with a package and they served us magnificently yet. So I love to share the experience with Tripadvisor here with you guys. We remember you still and hope to plan another trip with you. Expect anytime...

Thumbnail of user robinj10
20 reviews
58 helpful votes
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July 7th, 2013

I don't go anywhere without checking this site. I have gone places without checking, and have paid the ugly price. I also ignored bad reviews, and paid the price there too! Most reviews are accurate. I have had reviews rejected for reasons unknown, but then would resubmit them later, and they'd get published.

I consider going to this site an integral part of my vacation planning.

Thumbnail of user franka7
10 reviews
14 helpful votes
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June 11th, 2012

Not so good, what they call the best cannot be better then $50 room. I take a trip to fiji and thanks to them i was struck in a 12ft room with 2 other guys. Why MEH. Just coz i could not forgot this trip.

Thumbnail of user antonios47
2 reviews
3 helpful votes
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February 12th, 2016

I wanted an adventure. It was. This part pushed me to the limit. I wanted the full ranch experience and it didn´t let me down. Frankly an experience of a lifetime. Be prepared to be told what to do and when (for riding) but there is a reason. Its tough if you feel you are "rusty" but I asked for...

Thumbnail of user darlenem37
1 review
1 helpful vote
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September 1st, 2017

Had a trip booked through Trip Advisor when Hurricane Harvey came through. I had to cancel my trip at the resort and got everything back except for what Trip Advisor kept. I feel Trip Advisor should refund my deposit due to the circumstances out of my control. I have NO way of contacting them about this matter. I will not ever go through this company again when booking my next trip. They have NO one who you can call (no ph. #) for help. There is no way of contacting them about anything. Who runs a company without customer service or contact info? Trip Advisor does!

Thumbnail of user royt15
2 reviews
4 helpful votes
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March 22nd, 2016

I have used trip advisor many times and found the information to be very honest and accurate, I am provide many reviews to trip advisor and what I submit along with photos are always shown as submitted.
Trip advisor is a great source of information allowing you to make the right decision on where to go, you must take into consideration every ones experience and expectations are different and this is shown in the varied reviews.

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