Trip.comReviews 2,300

I requested a refund of a train ticket because I never received it but was charged.
The email received from client service shows that they know I did not receive the ticket but refuse to refund my money and
A 2nd email is even more dishonest

"Regarding your train ticket reservation No. *******216 from Shanghai Hongqiao to Beijing South on 31Aug, G412, please kindly noted that the confirmation email ending failed because your mailbox address *******@lyceeshanghai.org was incorrect. Sorry for any inconvenience you experienced this time."

"Regarding your reservation No. *******216, No refund can be processed of train tickets due to expiration, Your understanding will be very appreciated.

If you need any further assistance, please don't hesitate to contact us."

Booked China Southern Airlines with Trip.com. Arrived ok but return flight was cancelled. China Southern refused to change my flight home as the passenger details (passport number) on ticket was incorrect. This was not picked up on the flight to China from Melbourne. I paid $800 for a one way ticket home. After several months of debate now I am told that I will receive nothing for the cancelled flight. Apparently, 'since the outbound flight fare is higher than the round trip'.

I booked with them return ticket FLL/HAV/FLL for two adults.
My trip from Florida to Havana was canceled due to the Doriane Hurricane. The airport in Florida was closed for 2 days and I could not get to Cuba, so I asked them to cancel my return flight as well. Initially they told me to call the airline as they have nothing to do with it, I contacted Jetblue and they told me that since I booked my flight with third party (trip.com) they are the one that should be refunding my money which made sense (by the way all those calls were international calls and cost me a lot of money). I called trip.com back and they promised to put on a request for me to refund my money.
Within one hour time, I got an email saying that they will not refund my money and I should call them back. It is a lot of hassle and they would not offer a solution or take any responsibility for the flight being canceled in the first place.
I will never deal with them again. I would rather pay a little bit more money and deal with the airline directly, especially when I approached Jetblue representative online, they were super helpful and went out of their way to guide me accordingly

Had the misfortune of missing my connecting flight due to long line at passport control. There were 2 hours between the flights. Now my whole ticket is cancelled. $1500 lost, talked to their agents over 10 times today. If you need any kind of support or change or if you have to pay for a penalty due to change that is out of your control then good luck! They are useless. Spent 12 hours on the floor as you can see waiting for an email from them to pay the penalty which never came, alternative flight also gone and return ticket is gone due.

Do not book with them. If anything happens and you need to modify your booking they will not help you. They have canceled people's bookings at the last minute as well. This company is all about the money. Once they have your payment they are done with you. DO NOT Book with them. Read the reviews and I'm speaking from experience. My family member was hospitalized and they basically said oh well. I was not allowed to modify my travel date. This is a ruthless company. Please avoid!

I booked two hotels via trip.com in the usa. I received confirmation from trip.com that hotels are booked and that I do not need to do anything else. In confirmations my name was correct, dates correct and there were hotel booking numbers. Thank God I called the hotels directly. I called in 3 days after the booking date. One of the hotels had my reservation and the other one did not have it at all. I could end up near grand canyon on Saturday without reservation in a high season when everything absolutely everything is booked... If you book via this website I recommend to take refundable reservation and call the hotel directly after you book. When I called trip.com they placed me on hold for one hour... Could not get any answer from them and canceled my reservation. I will never use this website again... Money saved does not worth the trouble. To bad they are still in business. I wish I read reviews before booking...

This website is very terrible. I followed all steps on trip.com to book airticket but I don't know why they issue airticket, my name is wrong and I ask them to amend my name. They just informed that they cannot amend my name and they didn't refund for my invalid ticket because of their mistake
I never book again
Good bye Trip.com

Do not book anything with trip.com. Your complete booking would be wrong and instead of fixing there errors they rather charge u a fee. So I did more research and this is what they do mess up your booking so they can charge you that extra fee. I'm so happy that the actual airline help and resolve my problems because if u leave it up to TRIP.COM they will leave u stranded. I'am still waiting to see if they are actually doing an investigation because if they did they would have inform me that it was taking care of but being that they didn't show me they just rather take people hard earn money please do not book with them.

With all the negative reviews, it's also important to speak up when your experience is good. I was nervous when I booked, but got a confirmation email from Trip.com after I booked, stating that I'd receive a separate email from the hotel once they confirmed. I received that email 10-20 mins later.

One week prior to my trip, I received a separate email from Trip.com with the hotel provided confirmation number, and was told to just give that number at the front desk and I'd be all set.

I got to the hotel and was checked in with no problems and had a wonderful time, at a huge fraction of the cost - thanks Trip.com!

My husband canceled his plane ticket within 24 hours of booking (2 hours after booking to be exact). The airline we booked through and the US Department of Transportation mentions that we should get a full refund under these circumstances. Trip.com sent us a confirmation email and they said we should be expecting our refund within 14 days.
14 days later, they give us an $18 refund on a $250 ticket.
They won't give us our money back because it is an airline policy' although I called The airline to discuss this same topic. The airline promises full money back within 24 hours of booking, which happened on our end. Trip.com is trying to rob us of our money.
I'll keep trying to get my money back, but after hours on the phone with trip.com, we have had no luck and are very frustrated.
Update: after countless hours on the phone with representatives, we got nowhere. They will refuse to give us our money back. They said that it's an airline policy, and when I asked for proof about that policy, they said they couldn't give it to me.' I will never recommend trip.com to anyone. Don't waste your time with this third party.

I would avoid trip.com at all costs. They failed to deliver on services we booked with them and still haven't refunded the month a month later. There is a non existent costumer care team and they don't care if they have your money will be no help what so ever if something goes wrong. Mine was a delayed flight and because we hadn't turned up within 3 hours our bookings were cancelled even though we were sitting on an airport runway waiting to depart.