- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I requested a refund of a train ticket because I never received it but was charged.
The email received from client service shows that they know I did not receive the ticket but refuse to refund my money and
A 2nd email is even more dishonest
"Regarding your train ticket reservation No. *******216 from Shanghai Hongqiao to Beijing South on 31Aug, G412, please kindly noted that the confirmation email ending failed because your mailbox address *******@lyceeshanghai.org was incorrect. Sorry for any inconvenience you experienced this time."
"Regarding your reservation No. *******216, No refund can be processed of train tickets due to expiration, Your understanding will be very appreciated.
If you need any further assistance, please don't hesitate to contact us."
Olivia F.'s review of Trip.com earned a Very Helpful vote
Olivia hasn’t received any thanks yous.
Olivia doesn’t have any fans yet.
Olivia isn’t following anybody yet.
Empty.
Being 1st time User I had some payment issues customer service agent advised to book directly...
