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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.6 stars from 2,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and quick response. Trip.com ranks 10th among Hotels sites.
We monitor reviews for authenticity
We tried to book online but it would not take visa payment. We called customer service and was told the online payment system was down and to wait 2 hours. After waiting we tried to book again and it still did not take visa payment. We asked customer service to give us online pricing over the phone or at the hotel, she refused, then told us the room we were trying to book was sold out. We asked to speak to a manager and she repeatedly refused, then transferred us to the manager, who provided no resolution to the issue. We were not able to book any room with them.
After booking a flight online they say they will contact you in 24 hours to confirm the ticket. I was not contacted and after 20 hours called them to confirm the ticket myself. They said the original discount price was now gone and charged me 25% more for the exact same flight. Did not bother to contact me on the phone, saying they had "misplaced" the number. After 4 different calls still was not resolved, with very unhelpful customer service. Typical bait and switch, stay away!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members