Trip.com is a complete fraud. I purchased two round trip tickets from sfo to Bangkok via Taipei and when I went to print the tickets I couldn't.

Following the instructions in trip.com I went to the airline website and couldn't printed the tickets there either. When I called the airline customer service (EVA), the agent was super nice and informed me that only trip.com could issue the ticket since they were the ones that purchased the ticket. Thus, I called trip.com customer service and spoke with a nice person who said she would order the ticket to be sent to my email "within the hour." I revived an email from trip.com stating that I had requested a boarding pass. Thus, I called trip.com yet again and spoke to a complete a hole who lied to me and we argued when I confronted his lies. I called bank hoping to get a different agent at trip.com and this tone I spoke to a make from France who stated "it is the airlines policy that only the passenger can print out the ticket when they request a boarding pass." I called EVA airlines again and the agent laughed when I read her the direct quote from the trip.com agent. She also stated that trip.com is a bunch of crooks and they often hear complaints about them from frustrated customers. I called trip.com yet again and asked the agent 1) are you going to issue the ticket (response "no we sent you the itinerary and thats all that were sending to you"), 2) please escalate this to a supervisor, 3) what is the refund policy and how long will it take ("you paid $2146 and the penalties etc are $1088"). And I also paid an extra $60 per ticket for "extra customer care" wtf?

I received an email from a supervisor (Alice) at trip.com who stated that she had never heard of an e-ticket and for me to provide her a sample of what one looks like. Really? You couldn't make this up if you tried. I will be filing complaints with the FAA, the California Covsuner Affairs, and every other review site that I can. Trip.com engages in fraudulent business practices and will do everything that they can to steal your money.

I have already contacted my two travel agents (UME travel who has stated that they are alerting all agents to not recommend trip.com) abd AsianGolf (they haven't responded yet).

What a bunch of crooks

I had an incredibly frustrating experience booking a flight through Trip.com, and I feel compelled to share it so others can be aware of the issues I faced.
I booked an international flight with a self-transfer and encountered multiple problems during the process. When I booked the flight, it was clearly stated that no check-in baggage was included, and that I would need to pay extra for it. This wasn't a problem, as I understood that. However, when it came to cabin baggage, I was instructed to contact the airline, Pegasus, for detailed information. The exact wording on Trip.com was: "Please contact the airline for detailed information about the baggage policy." but nowhere did it indicate that cabin baggage would not be included in the flight. This was a huge difference compared to the check-in baggage policy, which clearly stated that it had to be purchased separately.
Since it was an international flight, I assumed cabin baggage was included as standard, and that I would only need to confirm the allowed dimensions and weight, which often vary by airline. However, when I checked the Pegasus website, I was shocked to discover that no cabin baggage was allowed at all. The only option available was to pay extra for check-in baggage, which became a significant issue since we were traveling with a child.
I then tried to contact Trip.com's customer service multiple times. The first time, I tried calling, but I was only routed to a robot that led me to instructions on their website, with no option to speak to a real person. This was extremely frustrating, as I needed immediate help. After wasting more time, I discovered the chat function, which allowed me to get in touch with someone. However, it was only a text-based conversation, and I was not given the option to speak by phone, as I had initially requested.
After three lengthy chats, in which I had to explain the same situation each time, I received no resolution. The first time, I was told that cabin baggage wasn't allowed and that we could only bring a small 3 kg handbag. During the second chat, I explained that we would never have booked this flight if we knew no cabin baggage was allowed, and I requested to cancel the flight. I was promised an email response within an hour, but I received no message. At midnight 4 a.m., I received a call from a Dutch number, which startled me because I thought it might be an emergency with my family. Due to the poor accent, I thought it was a scam and quickly ended the call. The next morning, after reading my email, I learned that Trip.com could not cancel the second leg of the flight (from Istanbul to the Netherlands) and that we would lose the entire amount for the three tickets. I tried the chat function again, and after 45 minutes, I was told Trip.com couldn't help and that the flight could not be canceled. This was extremely disappointing and frustrating. After hours of waiting and chatting, Trip.com could not provide any solution, and I was left with no choice but to deal with the situation alone.
Eventually, I had to contact the airline, Pegasus, directly. After persistent effort, I was able to purchase cabin baggage for €20 per person. However, this was an added burden, as we had to pay separately for cabin baggage on both legs of the flight, from the flight to Istanbul and from Istanbul to the Netherlands, while we had booked the flight as ONE trip not as two separate trips. This meant we had to pay a total of €120 for cabin baggage alone! This is absurd, as Trip.com never mentioned that cabin baggage would incur additional charges, and we only found out about it when it was almost too late. Furthermore, we had to pay extra for check-in baggage as well as it was a connecting flight (while we had booked it as one trip), which resulted in even more unforeseen costs.
My experience with Trip.com was downright frustrating, misleading, and unprofessional. The information on their website was unclear and utterly insufficient, and the customer service was inaccessible This situation resulted in additional costs and unnecessary stress, and I find it unacceptable that Trip.com did not provide critical information about what was included in the price of the flight. This is absolutely not the level of customer service you would expect from a reputable booking website.
I would not recommend Trip.com to anyone due to the severe issues I encountered. Not only did they withhold important information, but they also left their customers in the lurch, resulting in unjustifiable extra costs. If you are planning to book with Trip.com, be warned: the information is misleading, the customer service is terrible, and the costs can be much higher than you initially anticipated.

I am writing to request a refund for my flights booked through Trip.com. Due to unforeseen circumstances, we had to cancel our entire trip to Hong Kong, including the return flights. Despite multiple attempts to resolve this issue through your customer service channels, my request for a refund has not been adequately addressed. Below are the details of my bookings:

Booking Reference: *******4983
Date of Booking: June 12,2024
Flight Details:
Cagayan De Oro to Manila:
Airline: Philippines AirAsia
Flight Number: Z2698
Departure: July 19,2024
Manila to Hong Kong:
Airline: Greater Bay Airlines
Flight Number: HB232
Departure: July 20,2024
Booking Reference: *******1435
Date of Booking: June 12,2024
Flight Details:
Hong Kong to Manila:
Airline: Philippines AirAsia
Flight Number: Z*******
Departure: July 27,2024
Manila to Cagayan De Oro:
Airline: Philippines AirAsia
Flight Number: Z2697
Departure: July 27,2024

Issue Description:

On the booking date, I reserved the above-mentioned flights from Cagayan De Oro to Hong Kong and the return flights. Due to unexpected changes, we had to cancel our trip. I contacted Trip.com's customer service to request a full refund for both the outbound and return flights. However, my experience has been frustrating and unresolved:

1. Initial Misunderstanding: The customer service agent misunderstood my request as a flight change instead of a full cancellation.
2. Repeated Assurances: Despite repeatedly clarifying that I needed a refund, the agent informed me that the normal ticket policy made the tickets non-refundable.
3. Unfulfilled Promises: Multiple promises of escalation and callbacks within an hour were made but not fulfilled.
4. Final Outcome: Despite my insistence, the agent was unable to cancel the booking or process a refund, citing ticket policy restrictions.

Impact:

This unresolved issue has caused significant stress and financial loss, as we are now left without a refund for the canceled trip. This experience has severely impacted our trust in Trip.com's service.

Desired Resolution:

I request a full refund for all the flights booked under the above reference numbers due to the cancellation of our entire trip to Hong Kong. I expect Trip.com to process this refund promptly and improve its customer service processes to prevent such issues in the future.

I look forward to your immediate resolution of this matter. Please contact me to confirm the refund and address any further questions.

Thank you for your prompt attention to this issue.

If there was 0 star I would give it. If you value time and energy during your vacation,never use this platform. I had to book a flight in South America because the airline website and app wouldn't allow my credit card to process

Long story short. Original domestic flight booking in Ecuador had 1pc hand carry and 1 pc 23kg checkin baggage incl, and this was valid both ways outbound and inbound. As I was traveling with additional luggage for a long trip from Asia,I purchased an additional 23kg check in both ways. I also purchased all the extras on trip.com like platinum service etc etc.

Unfortunately the airline canceled the outbound flight and I had to change it to another date, but I never changed any details regarding the inbound.

On the first leg on arrival, the airline informed me that I had 2 checked bags allowance in the way out but only 1 on the inbound. To my horror, when I checked the reissued ticket (after the outbound change) trip.com had removed the original free baggage allowance.

I spent countless hours on chat and email with a completely unhelpful bunch of incompetent agents, none of whom could explain how or why this had happened. Eventually they offered my compensation of usd28, which as yet, is still pending.

Whether this was a technical issue with ticket issuance, or whether it was a human error, or whether it was the airline (not so as I just completed the inbound flight and none of the airline counter staff could explain it...I have the original ticket printed with the free allowance included...) or whether this is some ploy for trip.com to earn additional revenue by cheating customers...remains a mystery as NO EXPLANATION WAS OFFERED AT ALL BY ANY OF THE MANY MANY AGENTS I CHATTED AND EMAILED WITH OVER THE LAST 8 DAYS...

If you want to avoid hassle, just get a local travel agency to book your reservations in exotic destinations. DO NOT TRUST TRIP.COM EVER!

As a dissatisfied customer of Trip.com, I feel compelled to share my unfortunate experience with their service, which ultimately resulted in me feeling scammed and mistreated.

I recently booked a return ticket for three passengers through their platform, with the departure scheduled for April 9th and return on April 16th. However, upon receiving the email confirmation, I was shocked to discover that the departure date was listed as April 11th, not the date I had initially selected. Naturally, I attempted to rectify this error by accessing the date change feature within the app. However, what followed was a series of alarming events that left me deeply disillusioned with Trip.com.

Upon initiating the date change process, I was blindsided by an abrupt notification indicating that my ticket had been cancelled and that I needed to rebook. This sudden cancellation, apparently due to a glitch in their system, forced me to make another payment within a mere five minutes. It was evident that the fault lay squarely with Trip.com's flawed system, yet they adamantly refused to acknowledge their mistake.

Attempting to seek resolution, I navigated the labyrinth of their customer service channels, only to encounter further frustration and disappointment. Getting through to a representative proved to be a Herculean task, and when I finally did, I was met with nothing but hostility and blame-shifting. Instead of displaying any semblance of empathy or accountability, the customer care team callously dismissed my grievances, insisting that I was at fault and therefore ineligible for a refund.

This egregious mishandling of the situation is indicative of Trip.com's deceitful practices and utter disregard for customer satisfaction. By charging me twice for a single ticket due to their own system error and then refusing to rectify the situation, they have demonstrated a blatant disregard for ethical business conduct.

In light of my harrowing experience, I implore prospective travelers to exercise caution when considering Trip.com for their booking needs. Entrusting them with your hard-earned money is akin to playing a game of Russian roulette with your finances. Their reprehensible treatment of customers, coupled with their refusal to take responsibility for their errors, is nothing short of appalling.

As for myself, I am resolved to pursue legal recourse against Trip.com in order to seek redress for the injustices I have endured. It is my sincere hope that by sharing my story, others will be spared from falling victim to their predatory tactics. In conclusion, I urge consumers to heed my warning and boycott Trip.com – a company that prioritizes profit over principles and customer satisfaction.

SCAM ARTISTS - sold me non existant flights - not legit cost me over $600
I had to repay my flights for flights mis sold

My experience with them, not once but twice, has left me with deep regrets and a firm conviction to never engage their services again.

As an extremely dissatisfied customer, I feel compelled to share my recent ordeal with Trip.com. I had purchased a ticket for a trip to Bangkok with 2 layovers through their platform, and I can confidently say it was a complete nightmare from the moment of check-in to my denial at a layover in Abu Dhabi en route to India.

First and foremost, I want to emphasize that the ticket booking process itself was confusing. It was not clearly indicated that the tickets were not part of a single itinerary, which turned out to be a critical flaw. At the airport, I was faced with the harsh reality that I couldn't continue to my final destination due to this issue. Instead of providing adequate support and solutions, I was forced to purchase two new tickets, significantly inflating my travel expenses.

The most frustrating and disappointing aspect of all this is that Trip.com refused to take any responsibility for their flawed booking process and its consequences. They hide behind their terms and conditions, absolving themselves of any liability. As a customer, I feel completely abandoned and treated as nothing more than a number in their system.

Customer service is a crucial aspect of any business, especially in the travel industry. It's evident that Trip.com has completely neglected this concept. I attempted to reach out to their support team to explain my situation, but I was met with indifference and lack of understanding. There was no empathy or willingness to assist me with the consequences of their own mistakes.

As a result of this disastrous experience, I am not only financially disadvantaged but have also wasted precious time and energy. I strongly caution other travelers to be wary when booking tickets through Trip.com. Their lack of accountability and customer-centricity makes them a company I highly discourage.

I will never spend a penny with Trip.com again and will actively advise others to steer clear of their services. There are plenty of other reliable and customer-focused travel agencies out there. I hope that my negative experience will serve as a warning to others and prevent them from enduring a similar disappointment.

Save yourself the misery and look elsewhere for a travel partner that genuinely prioritizes their customers' interests and provides honest and dependable services. Trip.com has proven themselves untrustworthy and uncaring about the problems they cause for their customers.

Subject: Request for Refund and Feedback on Impossible Trip

Dear Sir/Madam,

I am writing to express my dissatisfaction with the trip I booked through your agency and to request a refund for the expenses incurred. I believe that the itinerary provided to me was impossible to complete within the given timeframe, resulting in significant inconvenience and financial loss.

On April 8th, I booked a trip from Manila to Philadelphia through your agency. The details of the trip were as follows:

Flight Details:

Departure: Manila to Kuala Lumpur
Duration: 4 hours
Flight: MH164
Tasks to Be Completed, Time allowance 2 hours and 5 minutes:
Depart from my plane at Gate 2 Kuala Lumpur Airport Gate 2 and proceed to Kuala Lumpur Airport Gate 1.
Go through Malaysia immigration as there was a long line.
Retrieve my checked baggage from Kuala Lumpur Gate 2. Time passed as I waited for my bag to arrive at the carousel.
Transfer to Kuala Lumpur Gate 1, which required taking a taxi as the train shuttle service had already ceased operations for the evening. The estimated travel time was approximately 25 minutes.
Check in my baggage at Gate 1 and obtain the boarding pass.
Pass through Malaysia Immigration once again.
Walk to the boarding area.
The main issue with the provided itinerary was the limited time allocated for completing these tasks. I was given a total of only 2 hours, which I found to be completely unrealistic and unfeasible, considering the various procedures involved and the distance between the gates.

Despite my best efforts to expedite the process, I, unfortunately, missed my connecting flight. It became evident that the trip I was sold was simply impossible to navigate within the given timeframe.

I strongly believe that travel agencies should ensure that the itineraries they offer are practical and achievable. In this case, the lack of consideration for crucial factors such as layover times, immigration procedures, and transportation availability has resulted in an extremely inconvenient and frustrating experience.

I kindly request a full refund of the part of the flight from Manila to Kuala Lumpur, for the expenses incurred due to the failure of the provided itinerary.

I also encourage your agency to review and improve the accuracy of the itineraries you offer to avoid similar situations for future customers. It is important to provide realistic and achievable travel plans to ensure customer satisfaction and avoid unnecessary inconveniences.

I look forward to a prompt resolution to this matter. Please get in touch with me at the provided email address if you require any additional information or clarification.

Thank you for your attention to this issue. I trust that you will take the necessary steps to rectify the situation promptly.

Sincerely,

I also sent to BBB but they didn't respond to them. Please don't use this site.

Trip.com responded to my complaint.

Dear David,

Thank you for choosing Trip.com.

This is Gaby, manager of the customer success team.

It is with great regret that I received your feedback regarding your flight reservation Manila - Kuala Lumpur/Kuala Lumpur - Doha - Philadelphia.

I'm sorry to hear that you missed the flight from Kuala Lumpur to Philadelphia and I understand you would like to request a full refund. Upon investigation, we did checked with the airline who assured us that the minimum transit time is 60 minutes, and the transit was 125 minutes, so it should be enough. In this case, we can confirm that there's no problem about the flight connection which we sold to you since the transit time 125minutes is a lot more than the minimum connecting time 60 minutes provided by the airline.

In addition, we also checked with the airline, however, according to the airline, the voluntary refund rule has to be followed if you would like to request a refund. As a travel agency, as much as we would like to help, we will have to follow the airline's rules and regulations. Therefore, we apologize we really cannot fulfill your full refund request.

Your understanding will be highly appreciated.

If you have any further questions, please feel free to contact us during our business hours (9:00 a.m. - 6:00 p.m. GMT+8) or email us at *******@trip.com.

Best Regards,
Gaby
Customer Success Team

So what they are saying is that I should be able in 60 minutes.

1. Depart my plane.
2. Pass thru Malaysian Immigration
3. Fetch my luggage
4. Walk to find a cab for a 20-minute ride
5. Arrive at the departing airport.
6. Go to baggage check and check-in
7. Pass thru Malaysian Immigration again
8. Walk to the departure gate

This according to Trip.com can be done in 60 minutes. Really?

I had 2 issues, with booking from Trip.com, from Kolkata to Montreal.

1> Problem 1:
Once the booking is made, I saw that I just received 2 split tickets i.e Kokata to Dubai and Dubai to Montreal.
I tried to contact trip.com, stating that I dont have a visa etc to go to Departure at Dubai to collect my luggage, so any reason they booked split tickets? And If so can the combine or make hte luggage through.

First only, they stated that should I cancel the ticket and the cancellation fees would be full except the Taxes:-).
So, I conceded and thought I will only carry cabin luggage and no checkin. Definitely was not happy, but I might have missed the finer details during booking that a separate ticket would be issued. I discussed with Airlines and they stated that I can ask the Emirates agent to do through luggage as both the legs are Emirates, but its upto the service agent. Anyways not a deal-breaker.

2> Problem 2:
Once I was rechecking the tickets, realized that my co-passenger has the First and last name swapped. I really was so confused on, how I can make this mistake :(

I contacted Trip.com, and stated the problem, they assured me to get back with the details later. Later I receive a email stating that I would be charged 81 CAD, for each leg for name correction. I agreed and asked them to proceed, repenting to my fault.
After a day I received a email, that Airlines does not support more than 3 letter change, so asked me to proceed with cancellation, i.e to get refund of only the taxes and nothing more.
I got confused, on how this cant be supported by the airlines i.e swap of First and Last name of a passenger.
I called up emirates, and then with the help of wonderful lady attending me, confirmed that they do support Swaping of the First and Last name, as that happens a lot and shw asked me to ask Trip.com (agent) to give them a call so that they can handle it.

Anyways, after a couple of emails and involvement of Hailey and Alice, the issue was resolved, by paying 160 CAD as (80 CAD airlines fees and 80 CAD Service fee from Trip.com). Anyways would have liked the service fees to have been less, but its ok. Thanks a bunch to Alice and Hailey for their help in making this trip possible, which at a point seemed a long shot, and regaining the confidence in Trip.com.
Feedback wise, the service team should not need to have been involved and the reviews in Sitejabber should not have been needed to get their attention.

Again thanks to Alice and Hailey from Service depetment for your help
Thanks.
Mrinmoy

Made 2 bookings on the site one for a flight Canada to the Philippines shortly after booking the first leg of the flight was moved up 1.5 hrs meaning I would miss my conection. Called trip.com they said u was entitled to change the flight but the only available flight was at 6am (original flight 9pm conection left at 0050) I said that was dumb as there is a flight every hr to the destination. I called the airline that change the flight and they said no issue putting you on the next flight that would get me to my destination even put a not on the file so that trip.com could see that it was ok. Over 1 month later hrs and hrs on the phone talking to multiple supervisors conversations with transport canad and the controlling airline conversations with managers at trip.com they finally got my seat on the flight. Zero compensation for me or my time a half $#*! appoligie. (Only thst there was a error in the request that caused the issue)

Get to me destination and unknown to me my wife had booked via trip.com a flight from Manila to Basco on discount and books her fligt with PAL. Flight was canceled due to a typhoon PAL contacted my wife (4 days before we would hear from trip.com). As soon as PAL contacted my wife I contacted trip.com and told them the flight was canceled they told me it wasn't and was on schedule sent them a screen shot of the super typhoon bearing down on Batanes and told them they are not flying onto that. I asked once I know when they are flying in again may I rebook at no cost "yes no cost sir" and if I decide to cancel full refund "yes sir no worries full refund" guess what happened when I tried to rebook asked for a 141 dollars contacted trip.com they said they could request a free rebooking it was denied. Contacted the manager I dealt with during the previous encounter and guess what now there is no refund. Liers and will waste your time