Trip.com

Worst customer service experience of my life - bought baggage protection and bags were lost. Trip didn't tell me I needed to register with a sister website within 24 hrs or lose any protection. They said they'd help me sort it out, but did nothing - I had to sort it all myself. They massively wasted my time including 1.5 hrs on an international call. In the end their final compensation offer was £12 of credit for their website. Buyer beware - these scam artists will not look after you if anything goes wrong (and given their service is complicated, it is likely to go wrong) 100% avoid. The positive reviews are the lucky ones where nothing went wrong.

I booked a one- way, last minute (emergency) flight. Trip.com exceeded my expectations. There is a phone number to call with any questions or concerns. My ticket was issued fast and I had no issues once I arrived at the airport. Would recommend! Thank you again. A+

Worst app ever. Of course it's low cost but does that mean that we need to be treated like animals? Well maybe it's not worth it. No change, no cancellation, no adapting. In the middle of a $#*!ing pandemic, are they for real?
This website makes money by ripping people off.

Glitch Glitch Glitch! All the times getting same excuse from call agents. Might be a glitch that's why this happened. I made a booking and they made our names inverted or in reverse order, no able to board flight easily. Had to hassle for 2 hours at airport because of their mistake. To rectify their mistake they were ask us to pay extra money also. Not getting any emails from them and they are saying we are sending emails to you. Worst service ever. Never ever going to book flight thru trip.com.

I must commend Kenzie of trip.com for rectifying what had been an extended, unpleasant experience as I had described in my original review. Thank you Kenzie and any other colleagues of yours who were involved in patiently communicating the circumstances of my booking experience with relevant individuals at Air Canada, and having them understand the basis for my refund request. Have a great day ahead!

I got a great deal on my flight, but I had to cancel it due to personal reasons. The thing is the process to cancel my flight was super confusing and it took forever for me to do. The app is also difficult to navigate. Not to mention I couldn't even easily access my boarding pass… And all of this for no refund or voucher. The last part is most likely on me, but I still would never use this site or app due to how unorganized and user unfriendly they are.

I had booked a flight and due to flight delay I missed the connecting flight. I was told by trip.com to book a new flight and hotel room on their trip.com app and I would be reimbursed. They have now said that this will not be reimbursed (even though I only booked it after they told me it would be reimbursed due to delay).

I am still waiting to hear back from them. I will update this with the result

Stay away from this booking platform! Prices might look more reasonable but if you run in to issues they are a complete nightmare. My sister and I took my mom on a 70th birthday trip. Purchased our seats and baggage ahead of time through trip.com. Went to check in for our flight and the seats and baggage were not showing. Called trip.com kept getting the run around, no clear solution. Was told due to time to repurchase and they would refund. Two weeks later, still no refund. I have received 7 emails saying they are looking in to it. I have spoken to someone multiple times, uploaded receipts only to be told they are looking in to it. Waiting on almost 400 dollars to be reimbursed. I am still confused on what further needs to be looked in to when receipts of the original purchase are uploaded, plus the repurchase which they directed, and now two weeks and no refund as of yet. Again, DO NOT USE this platform. Extremely poor customer service. Not worth the cheaper ticket.

Will NEVER be booking with Trip again. I am a frequent traveller and never have an experienced such a horrible stressful booking process. The booking gave no option for baggage and as a reasonable sane human being would assume when flying from Canada to freaking New Zealand baggage is sort of a given (not even a carry on like yes okay let me just fly across the globe with only the clothes on my back and a personal item that is perfectly sufficient). In the booking confirmation I was alerted that I did not book baggage however there was no option to add baggage and I apparently needed to call the airline, which I proceeded to do. Don't even get me started on WestJets pathetic customer service, I was unable to get ahold of anyone with a pulse and was forced to try my luck at the airport. It would have cost $850 to get my baggage to my destination. Now I'm familiar with extortion from these money sucking flying vultures but this is getting out of hand. I'll have to post my luggage to NZ and wear my boyfriend's pants in the meantime. Trip.com you are the worst platform I have ever used. Avoid at all costs!

Tickets received for a completely different departure time and airport for the outbound flight than we actually bookedBooked a return flight and they sent tickets for a completely different departure time and airport for the outbound flight than we chose. Spent hours on the phone with customer service who put the blame on us for selecting the wrong flight when we had checked the flights multiple times on the booking page before payment. Clearly a technical issue or bug on their system which they are refusing to admit. Obviously unable to provide evidence as the issue is within their system! Looking at reviews on other review websites over the past few days, it looks like other customers have experienced the same issue. This has caused unnecessary stress and wasted time.
They are now asking us to pay over £400 extra to change the flights even though the error is from their side. Terrible experience that has not been resolved.

Booked a domestic flight. Went to the airport for check-in but was prohibited. Flight officer mentioned that my ticket was rescheduled two days later. Shocked, live chat and making me waited. Eventually the customer service called saying that they could not do anything but asking me to purchase an alternative flight. I paid about 30% higher than the first ticket. I asked for a FULL refund and here the drama started. Trip.com claimed that i was the one who rescheduled the itinerary and then later claimed that I came late to the airport- funny though, they said that the airline i booked told them so. I told them, you can say whatever you want but i need evidence. They told me that, they are going to refund the first ticket (awaiting).Lucky me, I have an audio clip. Be a smart consumer, guys. The case has been escalated to the higher authority.

Trip.co is the Worst experience ever, Worst Site, Worst Customer Service, BIG SCAM.

They screwed me for 800$ and their reply was " we can give you 5$ worth of Trip.com points".

DO NOT EVEN BOTHER!

0/5

I had an absolutely dreadful experience with Trip.com, and I strongly advise everyone to steer clear of this company. Here's a detailed account of my ordeal:

I booked a flight through Trip.com, which was scheduled for Thursday, June 27th, at 4:30 PM. The flight was delayed to 7:15 PM, and I received an email from Trip.com instructing me to arrive at the airport at least 2 hours before departure. Following their instructions, I arrived at 5:15 PM, only to find the check-in counter closed. This was confirmed by the photographic evidence I obtained, showing the counter closed at 5:00 PM, 2 hours and 15 minutes before the flight.

Despite my best efforts, including spending four hours on the phone with both Royal Jordanian and Trip.com, I received no help. Over the next three days, I made countless calls, often late into the night, trying to resolve the issue. I ended up having to book a new flight out of pocket, which further drained my resources as I borrowed money from friends and family to cover basic necessities.

I presented all the necessary evidence to Trip.com, only to have them fabricate excuses and outright lie about the check-in times, shifting blame to the airline. Their customer service was abysmal, with representatives like Darren and Martha refusing to take responsibility, despite their initial instructions leading to my missed flight.

Trip.com's response was to offer a measly 5000 Trip Coins as "emotional compensation," which is an insult given the financial and psychological toll this experience has taken on me. They ignored my evidence, dismissed my claims, and failed to provide a satisfactory resolution. They even had the audacity to claim that the airline's check-in system was outdated, a flimsy excuse to cover their negligence.

In short, Trip.com's lack of accountability, dishonesty, and appalling customer service has caused me immense stress, financial loss, and a significant disruption to my personal and professional life. They are unreliable, untrustworthy, and have no regard for their customers.

I will be taking legal action and ensuring that everyone knows about my experience with this disgraceful company. Avoid Trip.com at all costs – they do not deserve your business.

Ghassan Solh

When I paid for tickets on the website, an error occurred that the payment did not go through. I closed the site and moved on. Later I found out that the full amount was withdrawn from my bank account. When I contacted them, they promised to solve it in 24 hours, but for 17 days no one has contacted me or even complained. I do not recommend this site to anyone.

Long time user of trip.com. But a bug on their system won't let me cancel my ticket or get a refund. I keep getting this error message and told to contact support. I've been trying for weeks and have tried to contact support through all the usual channels: online help, online chat (a bot), phone etc. Everyone of them a dead end.
An incredibly frustration and costly experience. I don't see myself using trip.com again unless something changes.

I was looking at an overnight hotel stay, found through google and went I went to book it through trip.com I didn't realize they changed the dates on me. Why would it change the dates randomly? Every other website in the world takes the dates you put into google hotel finder and uses them. However, they did not. Anyways no big deal I thought I'll just have them change the dates.

So I legitimately sent in a request within 18 seconds of booking. Then 2 days later (said 1 hour btw) I got a email saying my request has been denied by their partner.

I went to get support and the person basically said (btw we use partners for everything and you're screwed!)

So I basically got a 100 dollar lesson to never use trip.com.

If somebody reads this, please refund booking# *******7914. What a disgraceful business practice.

AVOID! Scammers! We booked flights to New Zealand with them, via Skyscanner. The emailed confirmation had a random letter in my husband's surname (unlikely I made the error, but how do you prove it?). I rang them within 5 minutes to notify them. They said to leave it with them. Two weeks of phone calls and emails all met with the same fobbing off. Eventually told we would have to book new tickets and the old ones would be refunded. Easy? No! Two more weeks of fobbing off. Eventually told the price had gone up from £2100 to £3800, and only £800 of original fee could be refunded. I said no. Booked with airline directly. Now trying to get a refund, which (guess what) has had two weeks of fobbing off. May get £174 per ticket back. May be flight voucher. Disgusting practise. They are, at best, unethical, more likely they have used an algorithm to insert random letters in your booking. DO NOT USE THEM. Book through an airline directly even if it's a little more money.

The two representatives working the call center at trip.com were fantastic and helpful with trying to help me solve an issue of my connecting flight being rescheduled for the same time as my first flight. They helped me find a few options that would work. Unfortunately both of their attempts to help me were denied by another department at trip.com and now I am attempting to get a refund for two flights with a no cancellation policy. If it doesn't go through, me and my husband will lose $1400 and be forced to cancel our entire trip (we won't be able to afford the rest with this loss). This should have been an easy fix but the restrictions set by trip.com have ensured I will never use this site for booking again. And I tried to fill out the "customer service survey" but the submit button isn't working!

Booked a flight with trip.com in early March. However, the Vietnamese government has suspended the visa waiver program for french citizens due to the virus. Thus, I have no choice but to cancel the flight.

I have tried calling and contacting trip.com, however, the only thing that they can say was « sorry, this is a non refundable flight, if you would like to have a refund, please liaise with the airline direct ».

The customer service are not helpful at all. There no point to buy from them as they do no provide any services.

Had the misfortune of missing my connecting flight due to long line at passport control. There were 2 hours between the flights. Now my whole ticket is cancelled. $1500 lost, talked to their agents over 10 times today. If you need any kind of support or change or if you have to pay for a penalty due to change that is out of your control then good luck! They are useless. Spent 12 hours on the floor as you can see waiting for an email from them to pay the penalty which never came, alternative flight also gone and return ticket is gone due.