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Booked a flight with trip.com in early March. However, the Vietnamese government has suspended the visa waiver program for french citizens due to the virus. Thus, I have no choice but to cancel the flight.
I have tried calling and contacting trip.com, however, the only thing that they can say was « sorry, this is a non refundable flight, if you would like to have a refund, please liaise with the airline direct ».
The customer service are not helpful at all. There no point to buy from them as they do no provide any services.
Anais N.'s review of Trip.com earned 52 Very Helpful votes
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Dear Anais,
We apologize for the late reply. Per checking the record, we could see that you have reached out to us via another platform as well, and I am pleased that our agent eventually found a solution to your concern. If you need any more information or have any concerns, please feel free to get in touch with us. Thank you for your patience and understanding. Wishing you a wonderful day!
Best regards,
Andrew
Trip.com