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The customer service team is pathetic, hypocrite people. Until now, they keep jogging my refund after messing my travel itinerary. They can't be trusted, and customers must watch out. Too much incompetent people and full of lies. I wouldn't recommend anyone
Tip for consumers:
Trip.com is not reliable travel agency
Products used:
My flight refund
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Being 1st time User I had some payment issues customer service agent advised to book directly...
Dear Victor C.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com