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Being 1st time User I had some payment issues customer service agent advised to book directly through the aircarrier or talk to bank...Bank said no issues from their end and advised to try with credit limit increase.Trip.com blocked my card took and insisted id proof, bank statements, credit card front and back to release the card for further payments...I felt like they are forcefully to taking PII which is not fair...I tried with my 2 different credit card both had same issues, felt like they are showing payment error purposefully to steal data or to hike flight prices
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Dear margaret r.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. We are sorry for any inconvenience caused to you due to payment failure. Upon checking, I noticed that you have already successfully made a booking in the end and the tickets have been issued. If you still have any other concerns, please feel free to send us a message or email us at en_servicemanager@trip.com. We greatly appreciated your understanding and cooperation in this matter.
Best regards,
Lucia
Trip.com