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I got a great deal on my flight, but I had to cancel it due to personal reasons. The thing is the process to cancel my flight was super confusing and it took forever for me to do. The app is also difficult to navigate. Not to mention I couldn't even easily access my boarding pass… And all of this for no refund or voucher. The last part is most likely on me, but I still would never use this site or app due to how unorganized and user unfriendly they are.
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Dear Jordan C,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience caused to you and would like to investigate further into your concerns.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Jingjing
Trip.com