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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.7 stars from 2,382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and quick response. Trip.com ranks 10th among Hotels sites.
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Hello!
I originally thought my school holiday would start on January 23rd, so I bought a ticket from Nanjing to Ulaanbaatar on Trip.com in advance. Later, the school announced a last-minute change to the holiday start date of January 9th, so I need to move my ticket date forward.
The original rebooking fee was about 300 RMB, but now the system shows it costs over 1000 RMB to rebook. This is indeed a bit high for a student.
Could you please help me see if you can reduce the rebooking fee or rebook me for free? I would be very grateful if you could help me coordinate this.
Thank you so much!
I have been using trip.com for a few years now, it offers good deals not only in Mainland China but overseas accommodations too. I find it easy to use and very competitive prices with rewards.
Hi Lydia Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have used the app a few times for my complicated trips from Costa Rica to UK and Spain.
It always gives me various options. Price difference with different airlines and routes.
I enjoy the experience on the app.
Hi Claire C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Fun and easy. I would use this service again.
It gave me a lot of good options to choose from and in fact I found one that fit my search. Thank you.
Hi Teruko T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I use Trip booked many domestic/international air tickets, never had any problems. (though I have to say, I mainly booked direct flights not multi-city connections). It's cheap and reliable, fulfills my needs.
Hi Cassia Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
First time I had ever booked a flight, I just knew I would mess it up beyond repair, but things were made easy and, I didn't have any problems. 👍
Hi Matthew W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com has some very good deals but is more complicated compared to some other sites. The initial search is reasonable but a drip down doesn't allow for personal filtering. Also the algorithm sometimes doesn't align with what I'm seeking.
Hello David D,
Thank you for your feedback. We're sincerely sorry for the inconvenience in your booking experience. Please note that we have no intention of adding any hassles to you. Kindly know that we are constantly working to better our service. Rest assured, we will do everything in our power to improve our service. We also appreciate your point of improvement. Please know that we value your feedback as it motivates us to improve each day. Thank you for your cooperation and understanding!
Need to contact support after 5 hrs
Was told the email entered was wrong
But no one bothered to contact by phone or message
Very irresponsible service
Dear Subramanian N,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I had a terrible stay in the hotel and asked Trip.com to investigate and help with the issue. Although the hotel remain unresponsive, Trip.com keep updating me about the progress and provided me with reasonable compensation. They promised to investigate the matter, which resolved my main concern of this issue. Alex, the manager and the team are helpful and proactive throughout the whole process. They are polite and helpful, I trust that their professionalism would provide the best service to all travellers.
Hi Tiffany K，
Thank you for your feedback! I am so glad to hear that Alex helped you in resolving your concern. Thank you for recognizing the hard work of our colleagues in making sure that we provide the best customer experience possible for our customers. Please know that we value your feedback as it motivates us to improve each day. I will make sure to pass your compliment to Alex. We'd love to recognize our employees' efforts as well. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Frederic
Trip.com
I am using trip.com for flight, train, hotel reservations since 2024. It's very competitive price and easy to working through for the booking.
Hi Pyone W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had apply many times hotel cancellation and more staff helping me but in the end only Peter the duty managers help me cancel the hotel successfully and solve my problem. I appreciate Peter help. And hope Trip.com can help more people when they got problem. Thanks so much
Hi Qiaoying L，
Thank you for your feedback! I am so glad to hear that Peter helped you in resolving your concern. Thank you for recognizing the hard work of our colleagues in making sure that we provide the best customer experience possible for our customers. Please know that we value your feedback as it motivates us to improve each day. I will make sure to pass your compliment to Peter. We'd love to recognize our employees' efforts as well. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Frederic
Trip.com
I booked a hotel through Trip and about a month before my stay I was informed that the hotel had an unexpected issue. Trip handled everything very professionally and rebooked me into another hotel without any hassle. I am very happy with the assistance they provided and truly appreciate their support.
Hi Denny D，
Thank you for your feedback and recognition of our services and support! We are glad to know that you are satisfied with our services and support. We put great importance on the quality of our services and the satisfaction of our customers. We're happy that you're happy, and we are looking forward to your next journey with us. Have a great day!
Best regards,
Mavic
Trip.com
My bookings under a joint booking, my sons email address, being able to add my booking to my wallet isn't easy... still trying to work out!
When we booked it should asked for email address of all parties so each can see in the app!
Dear Hamish H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Easy, streamlined process to book. Agoda we tried for 3 days and got nowhere. Should've come straight to Trip.com and will do next time. Much better booking process
Hi Lissa M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I want to express my deepest gratitude to Shafa from Trip.com. She helped me tremendously during a very stressful situation involving bed bugs at my recent hotel booking. I was traveling alone and had no one else to turn to, but Shafa stood by me every step of the way.
Not only did she handle my case with professionalism and work toward the best possible resolution, but the way she spoke to me genuinely helped me cope with the situation mentally. Her empathy, patience, and reassurance made an overwhelming experience so much easier to get through.
Shafa is truly one of Trip.com's greatest assets. Her support meant the world to me, and I cannot thank her enough.
Hi Sri Divya A,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I've honestly used quite a few travel apps and I personally find Trip.com the most responsive and user friendly.
I've been in situations I've needed to cancel flights last minute, rebook them and it's so effortless and refunds are immediately processed for approval which I love.
Hi Dulanga R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Recently I purchased many accommodation and flights by Trip.com, I have been happy mostly, except a ticket from Gold Coast to Darwin, for 25th of November, but something happened an after few hours I noticed that it was issued for 25th of December. Everything I tried to to cancel or change it, impossible. I couldn't contact to anyone on Trip.com. I am very disappointed for that error which happened on my ticket. I really wish my money back.
Dear Bahram Zargari R,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I have a very good experience with Violet, the person that attend me, I rent an apartment and the owner of the apartment rent to another people and cancel my reservation. So I comunícate with Violet and she was very nice 🥰🥰🥰 she help me and change me to a hotel that I am going to have the same benefits, like the bedroom that is very important for me, also better in the hotel because I have incluso the breakfast, thank you very much Violet 🥰🥰🥰, for sure I am going to continué makeing reservations in Trip.com
Hi Junin R,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Trying to book Batik Air on the price displayed. No seats. The next offered are higher price (for same seats)?
Unethical practice!
Hi Jk C,
Thank you for taking the time to leave us this review. We are sincerely sorry for this inconvenience you experienced caused by the price change.
Please note that some flights are in high demand due to popular travel times or destinations, causing seats to sell out quickly. Besides, airlines often adjust seat availability and pricing dynamically, so seats might appear available but sell out during the booking process. We apologize for the inconvenience caused.
Your feedback motivates us to try our best to make some improvements and provide better customer service in the future. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Lyn
Trip.com
Booked flights with Trip. Com, very easy to deal with, had to cancel 2 flights and arrange another home quickly due to illness, it was no trouble at all.
Thank you.
Hi Charles C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maraljin M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.