TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 351st among Fashion Jewelry sites.
Nice, well made, good bargain price. Very comfy. Color's very nice too. I bought two same boot different colors. I love them! Little bow is a very cute touch.
I made an order on December 26 2016, I waited 4 months ( March 3,2017) before they told me that my package was lost and it wasn't their fault. They gave me 2 options upon reporting this to me:
1. " Resend the item upon repaying 50% of the order value.
In this case we will send you an invoice to submit the payment of 8 USD via PayPal."
2." Partial refund to your original payment account.
In this case, we can refund $6.2 USD to your original payment account."
Please note my order total was $16.78... And they only offer less than 50% as a refund. Foolishness!
Dear Latoya S,
Thank you for bringing this issue to our attention.
As your order deadline has been reached, we have offered you a full refund for your order.
Kindly note that as no shipping insurance was paid during the check out that we can only offer a partial refund in accordance with our terms and conditions.
If you have any further questions regarding your order, please feel free to contact us via our Support Center here:
Many thanks,
Trendsgal Customer Service Center
They cancelled two orders without justification and had extremely poor customer service, and even contacting them through email and getting a response was a pain! My advice: DO NOT USE TRENDSGAL! THEY SUCK!
Dear Adam B,
We are sorry for the misunderstanding.
Your order was held for a standard anti-fraud check by Trendsgal.
In order to protect our customers from online fraud, we conduct random identity checks from time to time.
However we haven't got your reply all the time, the order needs to be cancelled first.
For more details, we have sent message to your email.
Could you please check it?
Many thanks,
Trendsgal Customer Service Center
I had ordered a package from this site back in January. I never received it & it took them a whole month to resolve my issue. The company delivering my package claimed that it was delievered, but I never received it. Warning: paying for shipping insurance won't cover everything. I had paid for shipping including the insurance & I was only refunded back half what I had paid for the shipment. So not only did I not receive what I had ordered, I also did not receive my full refund. Trendsgal does not require that you sign for your package, to confirm that the package was delivered. So this could mean that the delivery company could deliver your package anywhere & claim that it's delivered. Trendsgal doesn't care that you received your order because they've already taken your money. BE EXTREMELY CAREFUL when you order from Trendsgal. As for me, I will NEVER order another item from them again! Lesson learned.
Dear Anaseini T,
Thank you for your comment.
Please kindly understand that we have shipped out to the address as request and it has been delivered sucessfully.
You can track on http://www.dhl.com/en.html with the tracking number.
And we have also offered the solution for you via the ticket.
We hoep you can check it and inform us of your decision.
Many thanks,
Trendsgal Customer Service Center
I paid for my item in November I never heard anything till December end and when I send massage they said one item is back ordered that's why they did not send me my order. They make me change my one item on list I changeed it. After I received my order in January 23rd after 2 month almost. The one item had wrong size and I have to message them again. They said they will send me right size and onece my order ready they will send me email it has been 2 months. NO EMAIL NO ITEM RECEIVED YET. RIDICULE COMPANY, AND SERVICES NEVER EVER GO THE TRENSGAL. THEY TRICK YOU BY PRICE ONCE THEY RECEIVED MONEY AND THAT'S ALL THEIR BUSINESSES ARE.
Dear Palak v,
Thank you for taking the time to write your review.
For the shipping method, there is no international tracking number available. However, we reshipped your order.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
Your case has been taken cared of by our support team.We would be very grateful if you inform us of your order number.
Many thanks,
Trendsgal Customer Service Center
HELLO VIEWERS. WELL THEY ASKED ME TO PROVIDE MY ORDER NUMBER SO THEY COULD OFFER ONE OF THEY'RE SOLUTIONS. YEAH RIGHT!
AND SO I DID AND STILL NO WORD FROM THEM. THEY SAY THEY WOULD NEVER RISK THEYRE REPUTATION OVER AN ORDER. WHAT REPUTATION? THEYRE REPUTATION IS MUD. AND THEY HAVE DONE IT TO THEMSELVES. THEY ARE AN ABOMINATION. BEWARE
Dear Willow M,
Thank you for your comment.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too.
Would you mind messaging us your order number?
We will offer you a solution via the ticket center.
Many thanks,
Trendsgal Customer Service Center
Purchased several harness bra items and paid for the 7-10 working days option. The package arrived safe and sound after 8 working days.
Quality of the items was much better than I was expecting and of a higher standard of similar items purchased from other websites in the past.
Highly recommend and will be reordering ASAP.
Dear Michael M.,
We appreciate that you took the time to write a review.
Thank you,
Trendsgal Customer Service Center
Order in Dec of 16 and no result! Through e-mail They assured me a refund through pay pal, no result, but convinced me it uncommon incident so -DUH-I made another order, same result no mdse! Oh yea sent me a response in Chinese?
Dear Donny P,
Thank you for sharing your experience with us.
We have received your payment on date Feb 12 and shipped out on date Feb 14th.
Since you have placed order with Flat Rate Shipping. The shipping time is within 10-25 business days.
It's in transit now. You can track on http://www.17track.net/en.
We have sent you your tracking number via a ticket. Please login to your account to check.
Many thanks,
Trendsgal Customer Service Center
The pictures in the advertisements for the handbags (that is wot I purchased) do not match what I received when the bag was delivered to me. I would never buy from this website again and recommend others do not buy from Trendsgal.
Dear Tricia B,
We are sorry that you were not satisfied with your order.
We do provide very accurate product descriptions on all of our product pages. If you believe however that the item you have received is not as described, or that you have received the wrong item from what you ordered, please contact us as soon as possible via a ticket.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
Trendsgal Customer Service Center
I am quite happy with my order which was received after 3 weeks. The clothes I ordered fit perfectly and the quality is very good.
Dear Nilda D.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
The order took weeks to ship. The sizes we very small. I am a medium sized male yet the jumpers I ordered came higher than my navel and short arms - all very tight. I received no email nor electronic receipt. I received no reply from the company emails on the PayPal receipt. As I paid through PayPal the result of the dispute was that I had to pay postage to send 3 jumpers back... TO CHINA! This cost more than the price of the goods. PayPal offered to refund all my money back once I explained this to them. Have to be careful of these overseas companies. I didn't realise. Thankfully I paid through PayPal.
Dear Raja D,
We wish to apologize that you are having sizing issues with our products.
We at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Trendsgal Customer Service Center
I was a bit skeptical to order anything from this site due to the bad reviews about similar websites, but since they were beyond affordable prices (even after shipping), l decided it was worth it. One of my orders (G**************-03/30/2016) was absolutely perfect! I didn't have to wait too long to receive them. I believe it was like two weeks tops and they fit so well. They matched the picture exactly and were high quality, in my opinion. My only problem was with a blue peacock designed bathing suit that had a crochet top and the bottoms had these cute tassels. One of the tassels completely fell apart before I got to wear it, and it broke my heart. I contacted Trendsgal and they did everything they could to help me and I'm very satisfied with the outcome and their customer service team. **My opinions are completely mine and based on my experience with the website
Dear TahliaC C.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Trendsgal.com soon!
Many thanks,
Trendsgal Customer Service Center
I purchased and item before Christmas for a gift and it's now February 2017 and still have not received it. I contacted them several times via email because they don't even have a phone number, they're not refunding the full amount charged because I didn't purchase the tracking option during checkout and it's not their fault that the shipping company "that they use" lost the package.
SCAMMMM! I do not recommend them to anyone!
Dear Gee R,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Many thanks,
Trendsgal Customer Service Center
I paced an order on 2/4/17. I paid for expedited shipping (3-7 days) on the order but it took a couple of weeks to arrive. I finally received part of my order. 1 item never came. After sending 3 messages to Trendsgal customer service- NONE were answered! I finally heard back from hem after leaving a poor review here and on their site. My expedited shipping fees were returned to me as well as the money for the item that I did not receive. GREAT customer service AFTER bad reviews!
Dear BECKY B,
We apologize for any inconvenience caused.
After tracking, your parcel has been delivered sucessfully on date Feb 17th.
You can track on http://www.myib.com/tracking/.
For more details about shipping, we have sent you a message via our ticket system.
Please kindly reply to us there.
Many thanks,
Trendsgal Customer Service Center
I have placed 4 orders from Trendsgal and i have purchased plus size clothings. The dresses arrived in good condition and sames as picture.
Good quality
Dear Bhairavi A.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal again soon.
Many thanks,
Trendsgal Customer Service Center
TrendsGal is a unique online store because they offer great prices and good products, with very reasonable shipping times to North America. My orders have come quickly, individually packaged and were as described. They have very excellent customer service and TrendsGal's website is attractive and very easy to maneuver. I've been so impressed by the business and staff, that I am now starting to drop-ship with the company. I wouldn't hesitate to recommend them to others.
Dear Kelli F.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
I ordered jewelry and got everything i ordered, i thought they were a wonderful company, and the jewelry sold right away, and there prices were great. Keep up the good work?... fun stuff jewelry company,
Dear garry m.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
I ordered 3 pairs of boots. 2 brown 1 black. I ordered them all on December 7th and only received the 2 brown at the end of december. When i questioned the black pair of boots I was told it was a splot package and the 2nd package was sent oit December 20th 2016. Its February 8,2017 and I still havent rec'd my boots. I will NEVER order from them again. Such a rip off! Then they had the audacity to tell me to verify my address with them... ummm no the address is valid... but they want me to be patient because of the chinese New Year.
Dear Justina B,
Thank you for your comment.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Trendsgal Customer Service Center
BEWARE! They took my money two months ago and have never given me tracking numbers. Never have received order. I believe company to be a scam.
Dear Mike A,
Thank you for your review
We have received your payment on date Jan 17 and shipped out on date Jan 17.
It's in transit now. You can track on http://webtrack.dhlglobalmail.com/.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Many thanks,
Trendsgal Customer Service Center
This company is terrible. I ordered a lot of items, unbelievable shipping costs, missing items, promise to refund for not in stock items, hard to communicate with them. A complete waste of time and effort.
This company sucks. DO NOT EVER BUY FROM THEM
Missing a purse, mens pants, womens sweater, 3 makeup sets, skirt. Total disappointment.
Dear Judy C,
We regret things did not work well for you.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We are located in South East China. All of our customer orders are shipped directly from China which affects the delivery price.
Please check your account and reply to the message we have sent to you regarding your particular case.
Many thanks,
Trendsgal Customer Service Center
Answer: I recieved my items. However the shipping was untrackable. The clothing isn't exactly as pictured. They are a knock off.
Answer: My order was a total disappointment... but the after-sales service even more so... I eventually got my money back... but not without A LOT of contact back and forth... only when a person called "Farah" got involved (when I said I would contact relevant authorities re the scam) did I get some action. I say "buyer beware"... save your money and go to a shop where you can see what you're getting, as you certainly won't get what you expect from this site or any of the others like it... all under the same umbrella with different names I think! Your decision...
Answer: On Monday, December 14,2015, SiteJabber info@sitejabber.com > wrote: A fellow Jabber is looking for some answers 12/14/2015 A fellow Jabber is looking for some answers QR: gn3RAy-bgquQkSE7TfGHu18iWXJmAHRQsV9v4036IW06abp6BiOuMnX53cwjeJocsUNd_9_z6mXZjhoCpC1W6w== Hey Katysia, Elisa D. Left a question about TrendsGal. Since you left a review about this business, we thought you could help. Do you know the answer? Respond here. “I've read many terrible reviews for TrendsGal. Today is the first time I've heard of Trendsgal, and...” See the entire question Thanks for your help, The SiteJabber Team Stay Connected You’re receiving this email because you’re a beloved registered member of the SiteJabber community. We love your feedback, so if you got some, let us know. Copyright © SiteJabber, all rights reserved. To unsubscribe from these types of email, click here.
Answer: I would not go for it. I did and I regretted it. My coat was second hand it had no tags and stains on it and I never got it replaced because there's no call centre to get a refund! I would stay well away!
Answer: Don't do it! This is the worse website ever, their customer service number is a magic jack number that's an app that ou download to your phone. I waited 6 months for bullshit, I hate this website don't even order a pencil from them, they crooked
Answer: Don't.its better to order from China than this site if you are looking for cheap prices
Answer: STAY AWAY!
Answer: I received only half of my purchase (after 2 weeks) and the half that I received did not match the picture. ***Buyers Beware!*** **People who know great quality will know that this site is a FRAUD.**
Answer: WE NEVER RECEIVED OURS. BEWARE!
Answer: You won't receive anything, you will be made to wait two months then a month on PayPal then 45 days till refund! DONT shop there. If they do not do something asap for me I will advertise them as fraudsters on my page. Always read reviews before ordering anything online
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Donna B.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center