TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
Amazing stylish clothing! Love going on trendsgal.com and doing my searching.
Expedited shipping is super cheap! I got my stuff in 3 days! And everything looks exactly as it does on the site! Im so happy with the stuff I got! Everything fit! Im so happy with this though, Definitely will order again! You can get super cute and trendy clothes here for an amazing price!
G**************
G**************
8/26/2015
So, i was really jubalus about shopping on here because of reading different reviews but i gave it a shot and spent about £70 off in my first order. So i paid so the lowest delivery and my items come fairly quickly (im in the UK) ok i admit that 2 tops i ordered didn't look that much like the photos HOWEVER they were £3 so you can hardly complain, im sure i could sell them at a car boot sale for the same price! But all the other items i have bought have been good. I ordered another lot of items and i was worried when it wasn't delivered in the time, yes there customer service can be slow if emailing from the UK because remember they are in Singapore & i found Yoyo very good at telling me where my order was & sorting out my query within 2 days, turns out the wrong tracking number was updated. I have since shopped with Trendsgal since and havent had any trouble & i will continue to shop here. :)
So I received an email on 8/4/2015 that my package was shipped and here I am today 8/25/15 still waiting for my order. I did use standard mail which set the expectation I should receive it within 6-25 business days. Is this a normal wait time? I cannot track my package and cannot even reach anyone in customer service... contact numbers do not work. Anyone have suggestions please?
We received our order today and its horrible! Very cheap material... Doesn't fit women with breast! We're very disappointed... Its a hassle tryna get in contact with these ppl... If this is your first time shopping with this company DON'T DO IT! ITS HORRIBLE CUSTOMER SERVICE AND PRODUCTS! HORRIBLE GUYS!
I'm female and a junior in highschool and my family has been going through financial issues, so I decided to check out 'Trendsgal.' I was stunned when I saw their cute clothing for cheap prices, which made me skeptical. But, my boyfriend went ahead and bought me what I wanted anyway. The package came in with all 13 items in 1 week when i asked for 30 business days, which were shirts. 2 out of the 13 did not fit which didn't surprise me at all. Everything that did fit was SUPER CUTE! I went into tears I was so relieved! They came pre-packaged into one big package. The thing that scared me the most was the negative comments. Everyone was upset about the "cheap" fabric. The fabric on the things I got is extremely soft and looks like anything I'd buy in a high paying clothing store... so I'm a bit confused about that. The clothing did smell bad but not extremely terrible, only 1 shirt was pretty damp when I opened it but it was nothing to worry about. I got better than what I expected and I'm VERY thankful and happy! Purchasing from Trendsgal was well worth it!
I love this website so much. All of their clothes are so cheap but so stylish. I really wish I found it sooner. The shipping isn't even expensive either! I would definitely recommend this to everyone. I can't wait until my new clothes I ordered comes in the mail! G**************
08/21/2015
It took over three weeks for them to send out a processed and packaged order because they made mistake after mistake and kept asking for my address over and over. I had paid extra for the expedited shipping and requested that just the expedited portion of the shipping costs be refunded in some manner being that they happily took full responsibility for for their careless blunders. They repeatedly refused to do so as well as refuse my request to contact a supervisor. Disgusted by their representatives' rude and condescending attitudes.
Dear Jennie H.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Please be assured that every our colleague are trying ourselves to help to solve customers' problems and please contact us http://support.trendsgal.com/
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best regards,
Trendsgal Customer Service
I'll admit, I read tons of reviews about TrendsGal. Ones claiming that their packages didn't come in and the clothes were too small. So, I was a bit nervous and skeptical about ordering from the site. From reading those reviews though, I ordered one size bigger than I normally get. Granted, I really only ordered shirts, rings, and 1 or 2 pair of jeans. However, everything that came in fit perfectly! My package was here within 5 days. (I chose expedited shipping because it was surprisingly cheaper.) They did send 2 packages, so one of my packages came 2 days later, but they are shipping from Hong Kong, so I believe there are some weight limits and such when shipping from out of country. When I e-mailed them curious about where my second package was, they responded within 24 hours very kindly! So, my experience with TrendsGal has been an excellent one and I will definitely be ordering from them again in the near future!
Ordered my dress for wedding and not seen yet. Ordered on 7/20/15 and now 8/19/15. Tracking don't work and the phone number is a joke... This site needs to be closed down.
Dear Tessa M.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Here is the link to contact us and we will try our best to help you. http://support.trendsgal.com/
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best regards,
Trendsgal Customer Service
I really enjoy all that I have order from the site. I order 2 bags and my sister some clothing and she love the look and fit and I love the quality of the bag that I have. My only complaints is that the clothing I order ran small. Meaning that I am a average height and the dress I order could only be worn as a shirt. It covers only up to my tummy, even I as a girl that love short skirts and dresses couldn't possibly wear one that short lol.
I HAV BEEN ORDERING FROM THIS COMPANY FOR SOMTIME NOW AND I LOVE IT. THE SHIPPING ONLY TAKES A WEEK. ALL HE CLOTHES I HAVE GOT A TRUE TO SIZE AND LOOK GREAT
When can I get my order because my tracking number don't work
Dear shawana b.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Here is our Suppor Center and please contact us and we will solve your problem as soon as possible.
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Trendsgal Customer Service
I placed and expedited order yesterday, the funds were automatically deducted from my account, yet I have not received an email confirmation and when I go to view my order history online, it says I have no payments made, orders placed or items shipped. How is this possible?! I tried contacting their customer service number, but all I received was a recording saying "theres no one available". And theres an option for a 'live chat', but when you click on it, it doesn't allow you to chat. It simply suggests that you search for your issue in their Q&A list. I'm demanding my money back and will never order from this site again!
Dear peneli w.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Here is the link to contact us and please trust that we will do out best to help to solve the proble.
http://support.trendsgal.com/
In addition, the payment will need time to transfer from bank or paypal.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best regards,
Trendsgal Customer Service
Hi,
I have place an order with this business called trendsgal.com.
I have place two orders with this business and had an excellent experience shopping
With them. My first order was a red white and blue flag tote bag. It was package well
And I love the design and it was a large bag. My second order was 2 baseball caps with
A rhinestone flag on top and can be adjustable. It was just beautiful.
I order a pair of ceramic flower earring and a sunflower necklace both items are beautiful.
All these items are highly recommend and you will get a good prices and great customer service. They are very helpful. Thank you Elizabeth Wieder
I wanted to let everyone know that the product I received from Trendsgal, the Faddish Fluffy Long Wavy Black BT Blonde Lace Front Heat Resistant Women's Synthetic Wig was the best online purchase of a wig I have made, ever! The quality is first-rate, the wig is well-constructed and after repeated wears, still holds it's shape and luster. I even got many complements on the wig! Trendsgal's website allowed for easy check-out and easy payment options. It was the best transactional experience I have made online. I will definitely shop again at Trendsgal!
Thanks,
-Robert T
I liked 3 out of the 4 dresses that i ordered. I paid for expedited shipping and it came in 5 days from the day i placed the order til the order was delivered. This was an overall experience
This company blocked me from leaving honest reviews about their products. I tried to leave several reviews about the poor quality of the clothing and they would not allow them to post. The clothing is absolutely terrible! So are the shoes! Do not waste your item ordering shoes from them. They have excellent jewelry that is good quality and I do really like the jewelry. It's good stuff. But they are very deceptive, never give them a credit card #, always use PayPal and be safe on this site!
Dear Leigh B.
We regret any inconvenience or frustration that your experience has caused you.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Please be assured that we allow any review about us and we will carefully see them and correct our mistake.
In addition, here is the link about our payment method and we do support many payment methods including the credit card.
We value your patronage and wish to continue serving you in the best way possible.
Best regards,
Trendsgal Customer Service
GG**************
I want to share my excellent experience on all purchases I made in Trendsgal.com, I purchased in other sites, so I can express that Trendsgal.com unlike other sites are professional in terms of taking your order, the shipping is much faster and more efficient than other sites if you have doubts in less than 24 hours we will respond (even when they announce that within 24 hours will respond), the quality of the clothing is excellent at a low price, plus they give you various payment options so I highly recommend it
Answer: I recieved my items. However the shipping was untrackable. The clothing isn't exactly as pictured. They are a knock off.
Answer: My order was a total disappointment... but the after-sales service even more so... I eventually got my money back... but not without A LOT of contact back and forth... only when a person called "Farah" got involved (when I said I would contact relevant authorities re the scam) did I get some action. I say "buyer beware"... save your money and go to a shop where you can see what you're getting, as you certainly won't get what you expect from this site or any of the others like it... all under the same umbrella with different names I think! Your decision...
Answer: On Monday, December 14,2015, SiteJabber info@sitejabber.com > wrote: A fellow Jabber is looking for some answers 12/14/2015 A fellow Jabber is looking for some answers QR: gn3RAy-bgquQkSE7TfGHu18iWXJmAHRQsV9v4036IW06abp6BiOuMnX53cwjeJocsUNd_9_z6mXZjhoCpC1W6w== Hey Katysia, Elisa D. Left a question about TrendsGal. Since you left a review about this business, we thought you could help. Do you know the answer? Respond here. “I've read many terrible reviews for TrendsGal. Today is the first time I've heard of Trendsgal, and...” See the entire question Thanks for your help, The SiteJabber Team Stay Connected You’re receiving this email because you’re a beloved registered member of the SiteJabber community. We love your feedback, so if you got some, let us know. Copyright © SiteJabber, all rights reserved. To unsubscribe from these types of email, click here.
Answer: I would not go for it. I did and I regretted it. My coat was second hand it had no tags and stains on it and I never got it replaced because there's no call centre to get a refund! I would stay well away!
Answer: Don't do it! This is the worse website ever, their customer service number is a magic jack number that's an app that ou download to your phone. I waited 6 months for bullshit, I hate this website don't even order a pencil from them, they crooked
Answer: Don't.its better to order from China than this site if you are looking for cheap prices
Answer: STAY AWAY!
Answer: I received only half of my purchase (after 2 weeks) and the half that I received did not match the picture. ***Buyers Beware!*** **People who know great quality will know that this site is a FRAUD.**
Answer: WE NEVER RECEIVED OURS. BEWARE!
Answer: You won't receive anything, you will be made to wait two months then a month on PayPal then 45 days till refund! DONT shop there. If they do not do something asap for me I will advertise them as fraudsters on my page. Always read reviews before ordering anything online
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Brittney J.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Here is our warranty and return policy http://www.trendsgal.com/warranty-and-return/
We are really willing to solve your problem as soon as possible. Please give us a chance.
Best Regards
http://www.trendsgal.com/