TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
I ordered 8 items from trendsgal.com and spent a total of $45. I was very pleased with almost all of the products that I ordered and received my shipment within 10 days. I will definitely be purchasing from them in the future!
I ordered 2 swimsuits & they shipped on 7/24/15. Here it is 8/11/15... still no swimsuits! How is this even possible? IF I ever get this order, I will not make this mistake again. They sure didn't waste their time debiting my account!:-/
Im still amazed with this site, last order i made they dont send me an item that was out of stock, i didnt notice till i open my package, im from mexico and even that in china was late night i write a message and they contact me as soon as they get it, they told me that they were sorry and gave me the option to wait for it to came back on stock or change it for another item with same price, i changed it and they send it without charging anything for shipping it! GOOD PRICES, GOOD QUALITY FOR THE PRICE FAST SHIPPING AND EXCELLENT COSTUMER SERVICE!
I've ordered from Trendsgal twice. My first experience, was good! Waiting on the second batch to arrive! In my opinion, I think you should give it a try! Why base your decision on someone else's opinion when you can have your own. I did that very thing and enjoyed every item I ordered, except the broken earring and missing swimsuit (which was probably from shipping and is being replaced.) and the reasonings they got 4 out of 5 stars. Loved the jewelry. And the swimsuits were perfect! I'll be back in a week to discuss my second round!
I'll continue to keep shopping with Trendsgal!
DO NOT BUY FROM THIS WEBSITE!
WE JUST RECEIVED OUR SHIPMENT IN TODAY AND OUT OF 42 ITEMS BOUGHT. WE ONLY RECEIVED 14 OF THE ITEMS! THE ITEMS LOOKED NOTHING LIKE THE PICTURES! THEY HAVE NO REAL CUSTOMER SERVICE PEOPLE TO CONTACT AND NOW WE CAN NOT PUT THESE ITEMS IN OUR STORE BECAUSE THEY ARE CHEAP LOOKING, SMELL LIKE FISH AND NOT ALL ACCOUNTED FOR!
WE WILL NEVER ORDER FROM THESE PEOPLE AGAIN!
SUCH A WASTE OF TIME AND MONEY!
Dear Christine B.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, we want to offer my sincerest apologies to you for the issue.
We have reached out to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We will send an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Trendsgal Customer Service
I came across this website and the cute fashion apparel that they offer just pulled me right in. I was very aware that the products would be shipping from China, so I was kind of hesitant to purchase from the website. I did a little research and I decided to give it a go. The clothes are just too cute to pass up and for that price, I thought I had nothing to lose. Before every purchase, I made sure to read the description for every item I wanted to purchase. Size and material is a big thing for me so I made sure that all the clothing would fit me by reading measurements and that I knew what material I was purchasing. So far every one of my purchase, I am very pleased with. The clothes is so unique and discounted and that's why I continue to shop there. Shipping can take quite a while but it's worth it!
So far i have placed 3 orders with Trendsgal, GG************** -24/5/2015, GG**************-6/7/2015 and GG**************- 3/8/2015 i already received 2 of my 3 orders. I am in love with their shoes, their prices are affordable, good quality shoes, the shipping took 17 days to Bermuda. Overall good experience... i will be placing more orders with them.
Goodgirl
I loved my experience so far with trendsgal I have shopped there 3 times now and my favorite thing I have gotten was there dresses I love them.
I decided to give this website a try and give them the benefit of the doubt. Well they proved to me that all of the reviews where right. I bought eight items from them and not one thing fit how it was suppose to. I even used there size chart, which compares our U. S Size to the china size still everything was small and didn't fit me. I paid 80.00 and my shipping was 30.00 I'm not even going to try to get in contact with them since i see others are having problems also with that. I also did see some reviews that others didn't receive there items and where waiting, that was my case i got everything very fast and on time, so that isn't there problem. Its just all of there products are poorly made and aren't what they try to say they are. It also makes me laugh that they use american ladies to model there products, so there for you think everything will fit you and you actually will get something nice. WRONG DONT WAISTE YOUR TIME ON THEM.
Dear Brianna S.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Trendsgal Customer Service
What I think the people do is they put up the pictures of items and then they try to mimic them. So what you get isn't whats in the picture. You're getting some noobs attempted imitation. I got things that were different colors, different cuts, and stuff that wouldn't fit any kind of human (this doesn't mean stuff wasn't necessarily to small, which some was, but for example I got jeans that i were about four inches to big at my waist and suffocating my thighs they were so tight; also a dress I got had a really really long chest region, which is super weird). Not to mention the material is beyond cheap. To the point where it wouldn't last one cycle through a washing machine without falling apart.
If you're going to buy from here I advise only get simple items. Tank tops, bandeaus, even a pair of shorts that I got are satisfactory. DO NOT BUY DRESSES AND DO NOT BUY ANYTHING DENIM!
Dear Cat K.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend my sincere apologies for the problems you have experienced.
Please kindly check our return and warranty policy
http://www.trendsgal.com/warranty-and-return/
We allow customers return the items for refund or exchange.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Trendsgal Customer Service
Absolutely mortified. Just got my order after 3 MONTHS of waiting for a few outfits I bought from this site. The material is the cheapest thing. It's completely see through- to the point you can't wear it without a body suit or something under it. Never been so disappointed in a site in my entire life. Not happy with even 1 thing that I ordered from here. And it "won't let me" post a picture of the material. So. Would not ever recommend buying from here.
Dear Rachel T.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards
Trendsgal Customer Service
ESTOU MUITO ASSUSTADA COM TUDO QUE LI, ELES TEM OS MATERIAIS PIORES QUE DO ALIEXPRESS?
Dear MARIA L.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policyhttp://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service
Can you tell me how to get to support center link because everytime when I click that link it only show me blank page only. Please help me?
I ordered two bathing suits from trendsgal about one month ago and still haven't gotten them yet I called the number 16 times no one has anwsered
Dear Nocle C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
After reading all the bad reviews i was alittle bit worried... on what i ordered,, i ordered a dress and a cardigan and got it in today! I absolutly love what i got and fits perfect! I usually wear a medium but china sizes run smaller then US so i ordered a Large and it fits perfect! Took a little longer then i expected... but still came in the time it was suppose too, very cheap and well worth it! Thankyou TrendsGal! :)) )
They sent me completely wrong shirt and I then waited another 3 months for them to ship me the correct one. And it was wrong again! Do NOT order from them. They have NO CLUE what they are doing!
Dear Meredith f.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
WARNING: DO NOT PURCHASE ITEMS FROM THIS SITE!
I ordered this really cute dress for $5+$3 for shipping. But just to be sure I ordered it one size up(I'm a medium so I ordered a large). It looked amazing! But 3 weeks after I ordered it, it finally came in. I was so happy! I opened the box and boom. The dress was so freaking small! So I called my 6 year old daughter in my room and I said "Rose, go try this on please." She did, and once she came back it was a perfect fit! And the model in the picture was about my height! This site is a rip off.
Dear Jordan M.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards
Trendsgal Customer Service
I'm waiting for my stuff I order. Still nothing. It said it been shipped the day after I order it
And still nothing. I call the number it give you. And it say the magic Jack can't come to the phone. All this $#*! is a scam. I will never order from this place again
Dear Amy S.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards
Trendsgal Customer Service
All of the clothes are cheap knockoffs of the pictures shown on the website. I will never order from them again. Please save your time and money. I ordered 11 outfits and the clothes are nothing like they look online.
Dear Monique C.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Trendsgal Customer Service
So I finally received my package, and oh am I dissatisfied. If I could post a picture of what I ordered and what it looks like when I tried it on. Hideous, looks nothing like the picture and smells like it had been sitting in a basement for years! Very disgusted with this company!
Dear jnique V.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/ We are keenly asking for an opportunity to help to solve this so please leave the order number to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renee W.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service