TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
I ordered 7 items. I was happy with 4 of them. One of the dresses was too short & a different color than what i had ordered, but will still look cute with leggings. 1 of the babydolls looked nothing like the picture, but the other one did. & the shirt i ordered looked nothing like the picture and was cheaply made. The shipping cost is a little high as well. The jewelry, 2nd babydoll and the romper i ordered were great though. Fit well and looked same as picture, so not a total loss. Kind of a hit & miss
If i dont. Get my money back with thin. 48 hrs. Imm calling the cops i order. Two months. Ago and still havent got anything. I want my refund!
Cannot track package code want work to submit ticket never order from this site again
Dear Anita B.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
However, please note that the shipping method is chose by the customer and you couldn't track the parcel if you choose the flat rate shipping and no tracking fee. It is out our control. The shipping fee is charged by the shipping company.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best regards,
Trendsgal.com
I ordered from trendsgal and the item I received was not even close to what was pictured. I received a dress completely see through, completely, that was also made for someone very short and wide. I ordered according to their size chart. I figured if anything it may be tight but I was way off. It was so baggy and see through its going to the landfill sin as my husband takes the trash out. They only offer partial refund and you pay shipping which is way more expensive than the original cost of shipping. You lose money by returning anything
Dear Lacey F.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
Order about 11 items, finally got it about 3 or 4 weeks after i ordered it. Couldn't track it at all, finally got it today and it's missing 2 items, none of the clothes look like the pictures, ordered BLACK makeup brushes and i got surprised with hot pink makeup brushes. Tried calling customer service about 5 times and no one answers.
Dear lauren b.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please give us an opportunity to conmunicate with you and we need your help to solve it as soon as possible.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards
Trendsgal Customer Service
Ordered my items (3) to be exact and paid for expedited shipping which says 7 days. Been 3 weeks and they still did not ship it. Asked for a full refund. If you offer expedited shipping do just that. People have places to go.
Dear Linda T.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are sorry that the item of your order is out of stock.We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Trendsgal Customer Service
I ordered about 7 shirts none of them looks the pictures and the sizes were all off therefore 2 shirts fit. Save money won't purchase from here or rosegal some company
Dear sharee B.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We would be full responsible for your order once the issue you mentioned is confirmed.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Trendsgal Customer Service
After over 2 months I still have no order and they still don't refund my money. Yes im mad but they would be too its called fraud. To take my money and get nothing. They should be ashamed to act the way they do. Honest companies don't do that. They got their money they don't even answer my e mails now. Everyone contact pay pal too if thryy did this to you if they won't be honest they don't deserve anymore buisness. Act right trendsgal refund my money over and over again I have told them I never got my order. Beware all if u order and don't get the order. They keep your money. Shame on them not me for telling the truth about them
Dear Loretta R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We extend our sincere apologies for the problems you have experienced.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please kindly wait for your order patiently.
We had sent you an email about the details already, please kindly check and reply in time, hope we can resolve together soon.
Thank you again for bringing these matters to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Trendsgal Customer Service
I love shopping at Trendsgal.The clothing I have ordered is very good quality and the prices are great. The customer service is always very nice and helpful. I have told my friends and family about Trendsgal and they love it to. I shop there at least twice a week. Trendsgal is my favorite online shopping spot. Thanks Trendsgal for everything.
My first order came in a timely manner and I was quite pleased with it. The only thing kind of strange was that one of my jean articles smelled like chlorine. Maybe that's normal? Idk. I got my order within a week. I also really liked the jewelry as well. For the price offered, I really can't find any way to complain with this company.
I ordered again and can't wait to get my next shipment.
They sold me two promoter kiosks represented by photos of a new kiosk. Then they shipped me two very old beat up kiosks. They, the kiosks were worthless to me. When i called Trend Times the person (a male with a British accent) started giving me a run-around. I knew then that i was very rudely ripped off. One star, as one other victum wrote, is too good of a rating for this sociopathic dysfunctional so-called business.
Dear Stan F.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please be assured that we have the Support Center and please contact us. http://support.trendsgal.com/
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards
Trendsgal Customer Service
I would recommend this site to my friend and family definitely. The items were very cheap and I didn't have an issue receiving them. I was a little worried at first when I fist received my confirmation receipt but everything worked out. I paid for 6-8 days shipping and I received my items in 7 days exactly. I love this website and I will be ordering more items.!
I ordered a dress for engagement pictures at the beginning of August and it is still not here! I have contacted customer service and they just keep telling me the same thing and won't give me my money back. It is past the time that I need my dress and no longer have use for it. This site is a joke and I recommend never shopping from this site. If I could give negative stars I would.
Dear Alicia S.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please be assured that we are really willing to solve your problem as soon as possible and please keep the comnunication with us.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Trendsgal Customer Service
I have been shopping with Trendsgal for about 4-5 months now and honestly they are very quick and very responsive to my orders and messages. There stuff is quite nice and reasonable. I can sit for hours on this website and shop for clothing all day long and mind you sometimes i "really" do. Great site will continue to shop with them. Only one thing is that i wish more of the clothing came in more plus sizes like 3xl and 4xl since not much does fit me.
Rosegal contacted me after I wrote my last review when I experienced their low-quality clothing. They promised to credit my account, but never did.
Dear Megan A.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Please be assured that we really want to solve your problem, however, please note that we are Trendsgal if you placed an order on other website?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
Impossible to reach customer support. Order returns are ignored, with no contact after submitting contact info.
Dear Michelle H.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Here is the link about contacting us and we will try our best to help you.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Trendsgal Customer Service
I bought a few tops, dresses and jewelry from trendsgal and really like what I have got. I went for a flat shipping and received my order after 1.5 months.
Their customer support is prompt.
One of the tops I got wasn't as in the picture but all others were same and the quality of the clothes were good. I sizes mentioned on the site are true and fit me perfectly.
The clothes are cheap and very trendy.
G**************
G**************
I was doing back to school shopping and found Trendsgal. I thought I was lucky to find such a cheap website. My mom bought me and my sister both an outfit. She got herself a shirt. The total of all our clothes was only 15. So my mom went to get it and the shipping plus clothese costed $37 and some odd cents. My mom got the second to fastest shipping, I looked online and it was to be in within 3 days. I was so excited. So when 3 days came I was dissapointed it wasn't in the mail, a week later still nothing, another week, nothing. Finally the third week of waiting it came in. The clothes were to small for my sister(so I got them)and my pants looked nothing like they did on the website. My moms shirt was fine, fine perfect size and everything. And my shirt was fine. My sisters clothes looked good, but to small for her. We even got a size larger than what she wears. Overall I'm upset with the waiting and the clothes. 2 stars exact.
Dear Umm o.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
My experience was awesome, customer service answers promptly, clothings and such items i recived was great quality, love the online site Cheap and so fashionable, I highly recommend trendsgal.
This isn't a review this is a serious question that I have someone please help! I have realized this site is a scam after I have boughten from them with a debit card. Should I change my card and banking information to prevent theft from this company any longer?
Dear Data C.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Please keep conmunicating with us and we are not a con. Please let us know your problem and we will try our best to solve it.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Minerva G.
Thank you for taking your time to write your review. We really appreciate the feedback.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer. Please note that it is slower that others if you chose the flat rate shipping.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best regards,
Trendsgal.com