TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
I was excited to try a new company online and now I wish I never did they were very prompt in taking money out my account sept 3 and now it oct 6 and still haven't got my product then when you contact them its a pre set email wait 10 to 14 days then 14 to 25 days whats up with that then they give you a tracking num you cannot track and trust me I have bought stuff from amazon via china and received my stuff in two weeks and was able to track package so whats your excus
I ordered FOUR items August 8th! It took EIGHT days for them to even PROCESS my order... It is now October 5th and I have yet received my package. I have emailed them numerous amounts of times and they say the SAME $#*! back to me everytime... "Compensation is when it's been 60 days" BULL$#*! I want my package in that I paid $30 bucks for with MY HARD EARNED MONEY! It's been almost 60 days and I am FED UP! DO NOT ORDER FROM THEM!
Dear Dallas h.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
Sssssssooooooooooo I had my order submitted but stayed processing for a few days. Confused and worried I contacted support. They were very prompt and polite in their response which surprised me. Apparently I didn't finish the process with their PayPal which confused me, usually you enter your card information then submit and it goes through. They sent me two different invoices to confirm payment one was $206 and the other was $216. I only placed one order so I have no idea why there were two different invoices at two different prices. Needless to say since it was still processing I canceled. The reviews on this site really worried me and the fact that I had to go through PayPal and there were two price invoices really scared me. When I work up the courage I'll order a small shipment so if anything happens its small loss not $216 dollar loss. If the canceled process has any issues I'll post about it.
THE SHIPPING IS HORRIBLE, DO NOT BUY FROM THEM. They do not keep you updated on your shipping. Placed my order Sept. 7th, its Oct. 5th still no clothes yet. This is a shame.
Dear Kaelyn C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Trendsgal Customer Service
Breach of contract by Trendsgal because they advertised the items to be of excellent quality which is why I ordered the items in the first place. They have intentionally deceived me in the hope I will not return your items because of the high cost of return postage and difficulty of receiving a refund. By law I am to receive a full refund including postage paid because the items are NOT FIT FOR PURPOSE.The seller is refusing issue a full refund. They have offered a partial refund for the items only minus the high postage I paid. I don't think it is fair that I am out of pocket because the seller sent me poorly constructed garments. I ordered these items on good faith and paid with my hard earned money for garments not fit for purpose. I am still awaiting my FULL refund.
Dear Amanda S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please note that the shipping fee is charged by the shipping company so it is out of our control. Hoping for your understanding.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
Stay away don't purchase anything the whole site is just a fraud customer service doesn't really reach out to you after mistakes they made and the customer service number doesn't work UNLESS YOU PLAN ON DONATING YOUR MONEY TO MAKE SOMEONE RICHER AND NOT RECEIVE ANYTHING... P. s THEY WRITE THEYRE OWN GOOD REVIEWS
Dear Mahagony R.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
I have been waiting a whole month for my order! Really what kind of business are you phony fraud $#*! people?! You took my money off my card and I still haven't received my things! I'm more than pissed now the customer service says their phone line is a magic jack line! I emailed and they sent some bull$#*! back! I want my MONEY OR MY CLOTHES OR IM SUING THE $#*! OUT OF THIS FRAUD $#*! COMPANY! CON ARTISTS!
Dear Anastasia,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Most parcel will be delivered in time, if you still can not receive the parcel, please provide us the order number, we will check this issue and figure out the solution for you.
You could refer to your account for the order number.
Looking forward to hearing from you.
Kind regards,
Trendsgal Customer Service
THESE PEOPLE ARE EVIL... THEY HAVE JERKS WORKING IN CUSTOMER SERVICE I ORDERED 300 WORTH OF STUFF TOLD EVERY DAY FOR 2 WEEKS TWO MORE BUSINESS DAYS... THEY YANK YOUR CHAIN AND TAKE YOU MONEY! I HOPE THEY GET SHUT DOWN
Dear Robbin,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are willing to help you to get the parcel, would you mind to provide us the order number so that we could check for you?
Please rest assured that if there are any issue, we will provide you for the best solution.
Or you could contact us at http://support.trendsgal.com/
Hope to hearing from you.
Kind regards,
Trendsgal Customer Service
The few people posting positive comments here for TrendsGal... are most likely friends, family members or employees of these Dirty Scammers.
Disregard Them!
Dear shawn j.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
I ordered some heels for my homecoming dance this coming Saturday and i ordered a month ago! I have tried to contact customer service over and over again. I've called and emailed them. Still no answer. I honestly will never order from TrendsGal again! Expedited shipping my $#*!!
Dear Sequoyah H.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We are really keen to send you an e-mail to you, please kindly leave your order No. Here, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
I have purchased some very nice clothing from Trendsgal for Incredibly Great Prices. I do watch the sizing for each individual purchase. An example is each product will say the measurements it will fit. I took my measurements in cm and inches; then I go by the individual product information. If you do this your clothes should fit perfect. If you think I wear a medium in US and just buy a large your going to have clothes that don't fit. I personally would stay away from flat rate shipping it takes to long for my liking. Their customer service is great they have always answered my tickets within 24 to 48 hours. I have only had one order that did not show up and they gave me a full refund. So they are not going to just take your money like so many of these people state. Their jewelry and accessory are really a good bargain so don't overlook them when you make a purchase. They also have a VIP program, which can help you save some dollar too. So if you plan on spending a few hundred dollars worth of clothes it is probably worth it. Happy Shopping Haul!
My dress still hasn't known up and that's not cool I order it on 9-18-15 and its now 10-1-15 and it's still not here yet
Dear Katerra S.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
TrendsGal Customer Service
I order from Trendsgal before had a good experience. Receive my items within a week from $100.00 worth of items and for me not to have all my items when delivery come it was very sadden and disappointing. I also tried to contact them by phone and the phone # does not exist for the US # and says it's a magic jack number and they don't have a message that you could leave. You could not get the online chat support that you needed. I had to submit a ticket just for some one to respond by email. I just got order to day and sign for it but didn't know until I open it that 3 of the items was missing. If I don't get in 24 hour response like there website promise then I will notify my bank and have them credit me for the three items that's missing and a portion of the shipping that suppose to be paid for those three items.
Dear Latonia W.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, we want to offer my sincerest apologies to you for the issue.
Please be assured that we shipped your items separately because they are in different warehouses and we have to ship them in different parcels in order to let you get them no watting too long.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Kind regards,
TrendsGal Customer Service
This company has great celebrity sponsors such as EL Chapo, "Pill" Cosby and Subway Jared just to name a few. All the outfits showed major camel's toe and muffin top. I love feeling like a cheap hooker with these outfits. Keep up the good work guys and please send me the El Chapo autographed kilo please!
I have purchased several upon several items that I could not find anywhere else with these given prices.
There are several different ways to make sure you purchase the correct size. There is a measurement converter and the reviews submitted by other satisfied customers help determine whether the item is a good buy for you.
Only one of my many orders did not include one item. Immediately I was contacted by customer service to choose another item to replace what I had not received in my order.
I would recommend anyone as there's something for everyone!
I love trendsgal. It was my first time shopping with them so I was a little worried. My shipment took about 2weeks which is normal for delivery... The items I picked out was very similar to the photo on the site. The fact that there so inexpensive quality of material isn't going to be TOP NOTCH. But the little price you pay is very worth it... I will be continuing shopping with them
Never again will i order from this company again. Ordered my dress on the 2nd of September still have not received it, but they already took my money out of my account. So nervous i will never see this dress i paid for. Very upset
Dear tina s.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Due to the delay delivery of our suppliers, we cannot schedule the shipment of your order which let down both of us.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Trendsgal Customer Service
http://www.trendsgal.com/
I just received my order from trendsgal, I am missing 5 products and a necklace was completely broken. Trendsgal has technically stolen money from me. They took the liberty of not sending me 5 products out of my order and then also sent me a completely broken necklace, after accepting my FULL payment. This is business ethics at its lowest. I am genuinely shocked, I have never had this experience with suppliers in China before and I currently work with two others and have NEVER had this sort of issue. I want my refund for the missing products AND broken necklace.
Dear HL C.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
OK, so I am normally skeptical about buying clothing online, but trendsgal is really awesome. The quality of the clothing I had bought is high. The sizing can be a bit off but still wearable.
They also have great customer service. I ordered two skull wallets and they tried their best, but notified me they could not send them. They allowed me to get either a full refund or store credit; I chose the credit!
Hi. I'm very happy for my purchases. I bought little red bag on 28. 08. 15 and I got it only after two weeks :) . And this bag is very beautiful.
Very good service :) Thank you!
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear margie g.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Your order had been shipped out before, as it’s flat rate shipping, the shipping time is slower than you expected, please wait for a few days again.
We have sent an e-mail to you already, hope we can resolve the problems together.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Trendsgal Customer Service