TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 355th among Fashion Jewelry sites.
So far my shopping experience with trendsgal had been great my dresses are true to size, the customer service is great and I will definitely be ordering more!.# G************** thanks trendsgal!
I've had a great experience shopping at trendsgal I bought a couple of dresses shoes and accessories my dress fits perfectly thank you Trend trendsgal! My orders came really fast I will definitely be ordering more!
I ordered around 8 articles of clothing and found the following -
Clothing was way to small, I ordered XXL from their PLus Size range in which I thought was similar to an AU size 18 the reality is they are more closer to a 12/14. Also one of the dresses was tiny, I was shocked it was even considered a XXL.
The quality of the clothing is ok, very thin material and more on the cheaper range such as what you would buy at SUPREE and Australian chain store. It wont last long and underclothes is a must.
It smells funny. All the clothing had a strong chemical stench to it. Should be fine once washed tho.
The customer service was excellent. I contacted them in regards to a shipping item and had a response that day. I was really happy with that.
Fast processing- My items was processed promptly and I received in in two weeks of making the order.
Cheap - It is cheap however what you pay in shipping removes the joy of cheap clothes. I paid over $50 for shipping so I may as well have ordered clothes from an online store in Australia as it was no cheaper for me to buy from these guys due to the shipping.
I think these guys are good and would buy form them again.
Ordered 2 bathing suits april 7th, here it is april 20th and i havent recieved anything. Sent them an email and got no response, same exact thing happened with modlily.com, both websites were advertised on facebook
Dear Kayy M.
Thank you for notifying us of your complaint.
However, please track your package and it will arrive to you soon. The package was shipped on 04/09/2016 and the estimated time is 7-15 business days.
We have sent you an email to help to offer more details and please check it and reply to us.
We are extremely sorry for the frustration this has caused you.
Best regards,
Trendsgal.com
What you see is not what you get. They get the pictures online than they try to make the outfit out of similar materials. Poorly made and cheap material. Don't bother resolving they use the "I don't understand your question" line. Scam! As if the other reviews didn't already mention that lol. What I don't understand is why they have not been shut down? It's an obvious scam. They are stealing money basically when showing you something and you get something else in the mail.
Dear Barbara F.
We want to say thank you for providing us with important information.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We will also contact the customer to apologize and offer an accommodation for this inconvenience.
Best regards,
Trendsgal.com
I ordered 4 items and hadn't received them so I left several messages online and never got a response. I called their number which is a magic jack number and no answer at all! Once I put up a bad review on this site, I finally got a response from them. Then I finally received 3 items in the mail out of 4! I complained to them and they agreed to return my money for the 4th item I never received and still I have no refund in my account yet. The purchased items were ordered for my partner and once she seen the 3 dresses we did receive, she was very unhappy. The dresses are not the same from the website and are extremely poor quality! We mailed the dresses back and are demanding a full refund! This company is very unprofessional, very sketchy, and fraud like business. The clothing does not look like it does on the site and is extremely poor quality all the way around. I will be leaving a formal complaint with the bureau because this is unacceptable. This company is ripping people off and I highly recommend that you do not waste your time of ordering from them at all. You will be extremely disappointed!
Dear She F.
Thanks a lot for your critical opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a solution.
We are extremely sorry for the frustration this has caused you.
Best regards,
Trendsgal.com
I have ordered numerous of items from TrendGal & I am always satisfied.
They have awesome customer service skills & GREAT prices!
I look forward to doing more business in the near future!
I bought a lot of things from Trendsgal. The clothes are especially cute and they are not expensive. You can choose from a variety of styles. Their customer service is excellent. They responded to my questions and concerns very quickly. One thing I liked the most this website is that the shipping is faster than other online shopping websites I used. Believe me. I do online shopping all the time so I know how things work. Overall, I had a great experience with TrendsGal and I will be shopping more.
The customer service is very excellent and all of my order so far I am satisfied with, I don't have any return yet back to them.
It was my first time ordering on line and it was a big success, it was delivered on time I ordered it on April 7th got it on the 13th and everything was in good shape, my only criticism is the the shipping fee was so high I paid 30$ for 60$ stuff and most of it was small items,
Ps their sizes are smaller then usual get a size bigger
I cannot reach anybody in regards to my order! Says it's been shipped out on website but no tracking info was sent and company is impossible to reach! Seems fraud... I am very angry bc I guess you get what you pay for (cheap)
Dear Brittany B.
Thank you for taking your time to write your review.
Would you mind providing us your VALID order number? Please kindly check your Spam or Junk emails for the order number related to Trendsgal.com.
Please understand that we are more than willing to assist any customer.
Best regards,
Trendsgal.com
Will I order from them on April 1 and received my items today. Plus I had a problem with the payment but I got a respond back the next day. I love the service there. My boutique will continue doing business with them
I ordered a dress for my birthday party. Paid extra for shipping. The dressed arrived ripped and bigger than the measuremdnts that they have online. I contact their customer service and they have been very helpful. They gave me a refund back. Thanks trandsgal
Poor service, late sending of goods. I bought clothes and paid on 29 February they promised to dispatch my clothes in 3 days but alas they sent the clothes on 19 March, split the order into 8 packages until now i received only 3 packages. Talk of quality very very poor quality dresses look like they were sawn by a 2 year old. Im totally dissapointed in their service. Please save yourself from loss and from a heartbreak... do not buy from this scammers
Dear Alice C.
Thank you for notifying us of your complaint.
We will ship out the order separately in order not to keep our customers waiting.
For other issues, we have been taken cared of by our support team.
Could you please refer to your ticket?
We would like to apologize for any inconvenience we may have caused.
Trendsgal.com
Absolutely the worst online shopping destination ever. This website is bulls&@t never shop here f$&cking disgusting how crappy of a site this is. Just trying to help future shoppers.
Dear Cade S.
Thank you for taking your time to write your review.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a solution.
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
I had no problems ordering or paying. My items arrived on time and its exactly what I ordered. Im very satisfied.
I have received sketchy emails with false tracking codes, and still have not received my package which was shipped on 3/23/16
Dear Mallory F.
Thank you for taking your time to write your review.
Please check your ticket and we have sent you the details. Your package was shipped by DHL and was delivered on 04/11/2016. Please check it and contact your local DHL.
Would you please reply to us email?
We cannot apologize enough for any inconveniences this have caused you.
Best regards,
Trendsgal.com
Trendsgal writes reviews to make themselves sound good. I placed an order months ago and it is still supposedly in China. DO NOT ORDER. The customer service is terrible, they use a magic jack as a phone and those tickets are not even read and dealt with. Don't waste your money.
Dear Hannah G.
Thank you so much for your feedback.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
Could you please refer to your ticket?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
As someone who loves goods deals as much as she likes new clothes, I am so thankful I found this website and am half dreading this 5-star post already, for fear the secret will be out. The clothes appear exactly as shown in the pictures... No joke.
Unlike other clothing sites, Trendsgal states the quantity available. You can also request a NOTIFY IN STOCK "notification," which is actually just a tab under your account. (Which I highly recommend making an account -- email address and password is all you need -- so you can earn T-points with every purchase/review.)
There are two rules to remember when ordering from Trendsgal.
1: Get a measuring tape... or a string and a ruler. Almost all outfits are EXACTLY as stated in the size guide. Beware if reviews state the item runs small or big. It's usually true.
2: Be patient with shipping time. Out of all the discount fashion websites, I have experienced the fastest processing time with Trendsgal, with most of my orders being shipped off within 8 hours of ordering. Impressive to say the least. However, if you choose the cheapest way to ship and get NO TRACKING, it will be sent via China Post, which is considerably slower than if you opt for a $1.99 tracking number. Don't bother tracking via the website, but rather copy and paste the number onto the website, itself. Spring for the next step up or even expedited shipping and you'll have your item within 7 business days. Granted the pricing, you can justify the shipping cost divided per item... not too bad if you consider you saved money, time and gas.:)
On this order in particular, I needed to contact customer service regarding two different issues two different times. One item that I ordered stated that it would ship a random color. I contacted customer service requesting a specific color and got the color requested. I also had to change the size of one item ordered and had no problems doing so. Customer service replied back to me within 24 hours and I always had a helpful response.
For the price paid, you cannot beat Trendsgal. I have placed 6 orders so far and have had zero issues.
Happy shopping!
I was shocked at the prices on this website even with the high price of shipping it's still really great deals to be had. The products were great quality and the shipping only took about 5-7 days. When I had one slight issue with one of the products out of the 40 I bought, they were quick to respond to me and gave great customer service. I have since ordered from them again and I'm sure I'll be going back for more in the future!
Answer: I recieved my items. However the shipping was untrackable. The clothing isn't exactly as pictured. They are a knock off.
Answer: My order was a total disappointment... but the after-sales service even more so... I eventually got my money back... but not without A LOT of contact back and forth... only when a person called "Farah" got involved (when I said I would contact relevant authorities re the scam) did I get some action. I say "buyer beware"... save your money and go to a shop where you can see what you're getting, as you certainly won't get what you expect from this site or any of the others like it... all under the same umbrella with different names I think! Your decision...
Answer: On Monday, December 14,2015, SiteJabber info@sitejabber.com > wrote: A fellow Jabber is looking for some answers 12/14/2015 A fellow Jabber is looking for some answers QR: gn3RAy-bgquQkSE7TfGHu18iWXJmAHRQsV9v4036IW06abp6BiOuMnX53cwjeJocsUNd_9_z6mXZjhoCpC1W6w== Hey Katysia, Elisa D. Left a question about TrendsGal. Since you left a review about this business, we thought you could help. Do you know the answer? Respond here. “I've read many terrible reviews for TrendsGal. Today is the first time I've heard of Trendsgal, and...” See the entire question Thanks for your help, The SiteJabber Team Stay Connected You’re receiving this email because you’re a beloved registered member of the SiteJabber community. We love your feedback, so if you got some, let us know. Copyright © SiteJabber, all rights reserved. To unsubscribe from these types of email, click here.
Answer: I would not go for it. I did and I regretted it. My coat was second hand it had no tags and stains on it and I never got it replaced because there's no call centre to get a refund! I would stay well away!
Answer: Don't do it! This is the worse website ever, their customer service number is a magic jack number that's an app that ou download to your phone. I waited 6 months for bullshit, I hate this website don't even order a pencil from them, they crooked
Answer: Don't.its better to order from China than this site if you are looking for cheap prices
Answer: STAY AWAY!
Answer: I received only half of my purchase (after 2 weeks) and the half that I received did not match the picture. ***Buyers Beware!*** **People who know great quality will know that this site is a FRAUD.**
Answer: WE NEVER RECEIVED OURS. BEWARE!
Answer: You won't receive anything, you will be made to wait two months then a month on PayPal then 45 days till refund! DONT shop there. If they do not do something asap for me I will advertise them as fraudsters on my page. Always read reviews before ordering anything online
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
Dear Kristen,
Thanks a lot for your critical opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number in the message, so we can offer you a better solution.
We cannot apologize enough for any inconveniences this have caused you.
Best regards,
Trendsgal.com