From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I feel disgusted
About your costumer service, they mess up with my fly, booked a fly to Brazil for me and my child 2 hour between connection, they contact me 2 months late to inform my fly hours has been change the option was waiting 6 hours between another fly, I asked for refund the email reply can be refunded after 6-8 weeks! Must be a damn joke.
Booked my ticket. Was then informed the flight times had changed which made it impossible to make my connection. Asked for a refund was told;-
"I would like to drawer to your attention the following section taken from our terms and conditions:
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline will be notified to you as soon as possible. Such a change is deemed to be a minor change..."
And therefore no refund. Terrible company. Be aware.
I bought a $2000 ticket through TravelUp and when an agent at the Israeli airport wouldn't let me board the plane because he was confused about which documents i needed to board TravelUp wouldn't help me. The airline made it clear that I had to go through TravelUp since they are who I bought the ticket from, but when I called them (while I was stuck in the Israeli airport) the kept saying they would have it resolved in "3-4 hours." Two days later they said, nevermind, we cant help you. I had to pay another $2000 to get out of there.
Took 15 thousand pounds of our money. Claimed to not have it. Arguing between them and the banks. Customer service very rude. Accusing me of making a mistake while they took all the money and have yet to give it back. Stuck with no money and no tickets. Very rude service wont even help with a solution.
I booked the hotel on the Travelup site. Once the booking was done I had to cancel it as it was one price during the booking then the final price increased almost 5 times. I sent several emails and called to Travelup. Finally I got an answer that they will do a full refund. I sent several emails with request to inform when ghey do a refund. Up to now I I have not received the clear answer when the return me my money i. E 1620 USD
Avoid travelup! They are professional scammers. What happened to us was just unbelievable. We booked a New Years reservation at travelup and it was a hotel that we have been to many times in the past. We spoke to Samantha from travelup who we confirmed that we had the rooms multiple times despite the fact that wheh we emailed the hotel they told us to beware as they have been sold out for months. Everytime called Samantha she confirmed that all is good confirmed and the rooms can only be guaranteed the week before and its a long ways out still. They will confirm with us a week before. Thankfully I somehow felt something was up and started to liaise directly with the hotel. After much back-and-forth Samantha finally confirmed that there was in fact no room available. They even went as far as lying that the reason is its an adults only resort and they rejected our reservation bc we booked with a child. We know the resort very well having spent 3 New Years there so not only do we know it was a flat out lie but the room rate actually stated it was for family. At this point we had already purchased $5000 worth of tickets. The best part of this was when they offered to replace our $3000 a night hotel room with a $300 a night budget room saying that it was an upgrade from our villas. It was so insulting that I didnt even know how to react to that. I would suggest staying away from them. They obviously refused to refund my tickets and we have taken legal action against them. Its not about the money but these people should not be allowed to operate.
The cheap travel agent trick - the prices for flights you searched are not available when you try to actually book them. Yet still the same rate is shown when you search later. Do not waste your time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members