Overview
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
So I always call the hotels when I book my trips. Booked at 2 hotels. One via Expedia one via travel up.com. Reservation via Expedia no problem. Travel up not so good. Hotel had no record. Called travel up follow their prompts 2 for existing reservations I get disconnected. Call back with new reservation and surprisingly they answer. Tell agent about situation tell me they working in it? We will see what happens
We decided to change hotel 2 weeks before get there, but unfortunately once you confirm your reservation there is no way back, so we lost part of the money.
Would be great if you have the option of cancel or change your reservation without a penalty.
First time hearing about the site. It was a speedy. Price was good. I thought I was booking with another company until I got my confirmation notice. Hope all goes well upon arrival at the hotel for the graduation.
Good afternoon, Shirley.
Thank you for taking the time to leave us a review, and we're glad to hear that your first experience with TravelUp was a positive one overall!
We’re pleased to know that you found the booking process speedy and the pricing competitive—that’s exactly what we aim to deliver. We understand it can sometimes be a surprise when a confirmation comes from a company you weren't initially expecting, but we're delighted that you found value in using our platform.
We truly hope everything goes smoothly upon your arrival at the hotel and that you enjoy a memorable time celebrating the graduation. If there's anything you need before or during your stay, please don't hesitate to reach out to us.
Thanks again for choosing TravelUp, and we hope to assist you again for your future travel plans.
Warm regards,
TravelUp.
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Good afternoon, Jaremiah.
Thank you for taking the time to leave us a review.
We appreciate your feedback and are sorry to see that your experience with TravelUp was only satisfactory.
We strive to provide exceptional service and create memorable travel experiences, and your insights are invaluable in helping us improve. It would be helpful if you could share more details about your experience—what you enjoyed and what areas you think we could improve. Your feedback will assist us in enhancing our services for future travelers.
We’re here to listen and learn, so please don’t hesitate to reach out if you’d like to discuss your experience further. Thank you for choosing TravelUp, and we hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.
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Good evening, Tristan.
Thank you for the 5-star rating.
We are here to serve you anytime.
Regards,
TravelUp
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Felipe,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp