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1 Review by astic

Travelup

Travelup

11/11/18

Booked my ticket. Was then informed the flight times had changed which made it impossible to make my connection. Asked for a refund was told;-
"I would like to drawer to your attention the following section taken from our terms and conditions:
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline will be notified to you as soon as possible. Such a change is deemed to be a minor change....."
And therefore no refund. Terrible company. be aware.

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