TravelgenioReviews 566

This agent show on their online portal a great and most expensive itinerary for 70% of the cost compared to other famous and professional travel agencies. Once we booked and paid, you will get an email saying this ticket is no longer available so they booked another ticket for us with a completely different itinerary. This ticket is 30% more expensive than all other travel agencies.

Contacting them is a dream. No replies to any emails or no contact phone number or communications whatsoever. They don't care and hold your money leaving you no other option but to pay the extra money and get their proposed crappy tickets.

PLEASE STAY AWAY! Pay extra with a reputable agency and book your ticket and have peace of mind. Don't get trapped in this agency Travegenio.

Thanks You

Amazingly they mention that ticket confirmation take 30 minutes to 72 hours, as if we are going back to the 80's!
My mistake that I trusted booking.com that they referred me to this weird website

I booked a flight from US to Sweden four months before departure. Two months later I received an email from Travelgenio in Spanish. I don't speak Spanish. A week before my flight leaves I find out that the airline changed my departure to one day earlier and canceled the last flight on my return trip, leaving me stranded in Newark instead of my final destination in Seattle.

I spent almost two hours on phone with customer support only to be forced to pay a $250 (€220) fee to add the last flight home to my itinerary. A flight that I had already paid for once.

DO NOT BOOK YOUR TRIP WITH TRAVELGENIO!

Been emailing them and just keep on sending a form that is jot working. Scammmmmmer. Dont trust this site

Booked us on a transit flight that was not allowed to happen, refunded half of £1238 cost, refused to refund any more. Did not answer any e mails except with a auto reply. Based in Spain so rang, took two weeks to actually answer one of my calls. Claimed it was all Airlines fault but checked and it wasn't. Conning us from start to finish. DO NOT USE

I have booked flight with this provider, and added an insurance in case something happens. My flight got cancelled due to bad weather conditions, I have reached out to travelgenio if they can help me with the issue and refund the cost of my flight. I was very unlucky and got unskillful agent with no empathy, he was talking to me, and didn't offer much help. Just basically told me my insurance refunds money back only for medical reasons. I told him I wasn't very happy with the way he handled my issue. Within about 20 mins I have got an email from Travelgenio PissedCustomer service- I'm not joking! I am very annoyed by that, and feel this is totally inappropriate, because I wasn't raising my voice or cursing or anything during my phone call. I just said the customer agent doesn't seem to be sorry about my issue, that's all. WHAT A TERRIBLE COMPANY!

Price charged is different from the agreed payment. No confirmed E ticket after booking was completed. Customer service phone number doesn't exist and after I sent an email, the Customer Care Team replied that booking cannot be cancelled and non refundable. I sent the screenshots of the total charged before I did the booking. The Customer service representative replied that there will be airline cancellation fee of 90 Euro per passenger penalty fee and 50 euro per passenger for administrative fee. Please READ all the comments here, mostly are negative. This company is crooks and Liar! Don't ever make a mistake trusting to book any of your flight! Travelgenio I will make sure that you will not succeed!

TRAVELGENIO
The company should be able to update customer on flight status, not only they didn't do that and I was returned from the airport, called the company to reschedule another flight and they told me that they cannot help me. The lady told me that I was not qualify for a refund and I had to remind her that I purchased insurance in addition to them cancelling the flight on me and then she told me that I should apply for refund as she cannot help me and hang up the phone on me. NO ONE SHOULD BOOK WITH THESE PEOPLE AGAIN, THEY DO NOT HAVE ANY RESPECT FOR PEOPLE COMMITMENT!

I have been trying to get a response from this horrible company.
Every time I call them, I get sent straight to a survey asking to rate my call experience. WHAT?! How can i rate a call experience when no one ever talked to me!
I have reached out to them numerous of times
Sent the emails to the following:
Atencionalcliente
Customer. Service
Cust. Serv
Ending *******@travelgenio.com
ALL USELESS!
How about you actually give me a call instead of responding that you will send me an email
And when you receive an email its an automatic response that takes you to a link to submit request and they still don't respond back!
I originally booked my flight back in August 2021 and since then, there has been changes to the flight. I cant make changes directly with the airline as it requires me to contact Travelgenio first... AND THEY NEVER RESPOND
Maybe saying it in Spanish will help since they are located in Spain

He estado tratando de obtener una respuesta de esta horrible compañía.
Cada vez que los llamo, me envían directamente a una encuesta para calificar mi experiencia de llamadas. ¡¿QUÉ?! ¿Cómo puedo calificar una experiencia de llamada cuando nadie me habló nunca?
Me he puesto en contacto con ellos en numerosas ocasiones.
Envió los correos electrónicos a los siguientes:
Atencionalcliente
Customer. Service
Cust. Serv
Ending *******@travelgenio.com
¡¡TODO INÚTIL!
¿Qué tal si realmente me llamas en lugar de responder que me enviarás un correo electrónico?
Y cuando recibe un correo electrónico, es una respuesta automática que lo lleva a un enlace para enviar una solicitud y ¡todavía no responden!
Originalmente reservé mi vuelo en agosto de 2021 y, desde entonces, ha habido cambios en el vuelo. No puedo hacer cambios directamente con la aerolínea ya que requiere que primero me comunique con Travelgenio... Y NUNCA RESPONDEN
Tal vez decirlo en español ayude ya que están ubicados en España.

They issued two tickets in my name when one of them should have been in my husbands and then they refused to corrected it causing me to buy a third ticket so my husband could get home. If that were not bad enough their customer service was one of the rudest I have ever dealt with. At one point the representative was screaming and calling me names over their mistake. The second ticket issued in my name even had his birthday on it. I am pretty sure I know my own birthday.

Made reservations for a quick jump between Vancouver to Penticton. Very shortly after I received an e-ticket, I needed to cancel the flight.
Got caught in an e-loop, between email and their "MyTrip" access on the site; just round and round. Click, click, click. Finally, received an email that they received my request to cancel. 12-24 hours later, they confirmed they canceled the ticket, and that there was no refund. Really?! After such slow confirmation and email communication?!
My bank thought the purchase was shady, and sent a "Please Confirm" warning to me - I should have heeded that and not booked.
I want my refund.

Por qué estamos gestionando un cambio de vuelo desde el 01/22/22 de Miami a Perú en Viva Airlines y hasta la fecha no nos dan solución, nosotros necesitamos viajar urgente a nuestro país ya que no contamos con dinero para seguir quedándonos es USA y estamos a punto de perder nuestro trabajo por inasistencia, si nos quedamos el 01/22/22, fue por qué mi hija salió con Covid-19 y cómo mi nieta y yo estuvimos en contacto con ella no pudimos viajar y pedimos el cambio de fecha: hasta hoy no dan solución por qué eso depende de su agencia Travelgenio, le agradeceremos atender nuestra solicitud lo antes posible.

Horrible horrible company! You would be better off booking your trips directly with the airlines or using a more reputable company like Expedia or Travelocity. This has been a horrible experience. I will let everyone that I know that they should never ever book with this company.

This website Travelgenio is BIG FRAUD, initially when i booked my ticket it was showing Rupees 83,901.20 total amount when i did my credit card transaction. Later when i received ticket confirmation with receipt it showed and my card was charged Rupees 90,000. No customer service number is provided anywhere. I am glad that i have the screenshots taken of everything, since i read some of the negative reviews prior to booking my ticket.
PLEASE BE AWARE OF THIS SITE AND NEVER BOOK ANY TICKETS THROUGH THIS.

I had booked a roundtrip with this provider on January 21st (friday) and received a confirmation email saying I got on both flights.
Then on Sathurday(following day), I received the followong email.:
We are contacting you to inform you that the airline was not able to confirm your booking.
Alternatively, we made a new booking with the best fare available, with a total price of 897.78CAD (395.00CADmore than the amount paid)
First off the new price is more than double the initial price and the math in that email makes no sense. I only paid 380.25$
I called the airline asking if the initial flight had been cancelled or if they were fully booked. The agent let me know the flight had no changes to it and had lots of seats left for the flight. So that being said this does not pass as an airline issue but the travel agencies mistake! It is ridiculous for them to think I would pay more than double the agreed upon price over their mistake!

This email from travelgenio is complete BS and they are trying to get a bigger pay out. I have tried to contact them everyday since Sathurday to let them now I will not pay the aditional amount and expect to be placed and the agreed upon flight at the agreed rate!

Please do not book anything thru this website it will only give you a headache!

This is a fraudster site and they are incredibly unjust. Their customer service sucks and doing a transaction is simply not worth it. Just don't do it

I can't print my ticket. The airlines have no record of my purchase. The booking codes and ticket number don't match the format of the airlines. I'm worried this is fraud.

Terrible company! I paid for travel insurance. My 12 year old son was badly injured with 3rd degree burns. He was admitted to the hospital for 3 weeks, having 4 surgeries. They refused to refund me because I had to PROVE I was able to travel from my country with COVID. I did that. Now they want more documentation for my sons injuries. I sent pictures, hospital documents and a doctors note and they are now claiming I cannot receive a refund because "surgeries are not covered. Only injuries are". The emergent surgeries were BECAUSE OF AN INJURY! Do NOT, I repeat, DO NOT use this company. You also will NEVER get in touch with the customer service. I waited for 56 minutes, and was transferred to the survey option asking how my customer service was. I never spoke to anyone! This happened multiple times. I paid $250 for travel insurance and now they owe me $1700 and they refuse to refund me.