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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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Some items are pretty good but their prices are always a little higher than I would expect.
They always have a great selection of toys in the stores. The different ones I've been to has been nice and clean. This us literally Toy-Land for kids! Fantastic selection of toys and games!
Why would anyone with a brain in their head STILL go to this hell-hole of a store, with overpriced and subpar items, when you can shop on Amazon and get the better items for cheaper prices delivered to your day in two days time. Sorry Toys R Us, you're NOT for us!!
Your current Christmas ad starting with "OMG" is offensive. Since when do you swearing in children's advertising? Please stop.
Needless to say, they have everything my little grand children want. Helpful staff and family friendly store.
I would think twice about ordering something from them on-line. I bought a drone and less then an hours flight time it malfunctioned. I've tried to return this item for some time now, I've filed two complaints with Better Business Bureau which they haven't responded to. I'm getting so frustrated trying to deal with them, even though I sent them the receipt they gave me they are still unable to verify my order! Totally incompetent, I think they do it on purpose in hopes you'll give up and they can keep the money anyways. It's been a terrible experience.
Good selection and good quality, but many toys are overpriced just because it's a brand name. I'd go there for a Sale or to get an idea. Although there are still some nicely priced toys that I recently bought. My son enjoyed the variety at the store greatly.
This is my go to store for all my kids toys. They never let me down.
My neighborhood store is basic nothing spectacular but I did find things for my 2-3 yr old nephews any older they do not have anything to interest older children. Big change when I was a child many years ago I loved this store I took my 11yr old there she looked like this stuff is for babies usually only has one checkout which is horrible when they are busy
Good products but a bit over priced. You can get their stuff cheaper elsewhere. Their store needs updating.
Love toys "R" us. I have been a faithful customer for almost 9 years now. This has been the place where to find awesome toys and great games, not only for my kids, but also for my family and myself.
Their toys are so expensive in comparison to buying them at Walmart or on Amazon. They do have a wide selection though and you can get some things there that are not available in other places. I just wish they didn't hike the prices so high.
When I was younger, they had so much more to explore, but now there's just not much great stuff left. The toys of today don't beat what we had when I was a child and they carry less of everything they used to. They need new creative things to carry to reach children and their parents.
A Afro-American business group just bought out Toys "R" Us, they are going to rename it We "B" Toys.
To be honest, I only mainly shop at Toys R Us around holidays or birthdays. I like shopping in their store, but their prices are higher than most shops. I still shop there though because the selection is always good and they usually have what my kids want. I also like how they have layaway at Christmas. I have used it 2 years now and have no complaints other than the prices. If their prices were cheaper, I would give 5 stars!
Come on? Really? Toys? Who needs to ask this question? The only store better than this one would be one that gave away free candy to diabetics. And being a diabetic, I would stand in line & take my medicine like a grown up! Teddy bear for me, please..
Toys R Us/Babies R Us delivers fast and accurately. They also offer great deals and they have a rewards system!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members