ToysRus Questions & Answers

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Here’s what consumers have asked with answers from ToysRus staff and previous consumers.

2 questions answered
100% answered in 1 day
Question:

What made you choose toys "r" us over similar businesses?

Answer:

I thought I'd get a birthday present for my granddaughter shipped and toys r us is local. So much for that idea. They have lost a customer permanently.

By Mel-Lynda A.
Question:

How easy is it to get a hold of customer service at toys "r" us?

Answer:

Impossible basically. The wait time is 45+ minutes... for a toy store. The order number they provided is rejected. Super frustrating.

By Mel-Lynda A.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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