Touch of Modern

I intended to purchase a watch from this site with an estimated shipping date of 2-3 weeks. After 4 weeks I still had not seen any change to the status of my order and I emailed their customer service line. I received a prompt reply that basically told me "sorry, yes it's late". When I told them I wanted a refund they told me they would refer me to someone else who could help me and I have yet to hear from that person. At this point touchofmodern.com has stolen over $5000 from me since they do not appear able to deliver the merchandise I purchased and are not responding to me to get a refund.

I placed an order over a month ago and still no delivery, I never heard from them by email with any explanation.
I reached out to them to get a refund. Apparently they don't give refunds only store credits... ha ha ha, why would i use touch of modern ever again to purchase from them with a store credit, just to have this happen again!

Scammers, that's all i have to say about touch of modern.

Back in Apri, i made a mistake and order this;lamp. They said 2 weeks delivery. Today is july 14th and still have no clue what happened. They were good 10 years ago but now i dont trust them anymore.please stay away from them.

Ordered on 17 Nov. Told ship in 3 to 4 weeks by Dec 16th. Over the next 6 weeks get 60 to 70 emails for other items, some promising delivery if ordered up to 7 days before Christmas. Dec 16 comes and goes with not shipment. Am told that item 1st has to be delivered to them in bulk, then they separate and pack and ship to you. When I check order online it says they have not yet received it in bulk and it is now Jan. 3rd. 8th week of waiting starts in 2 days. Inquire to them gets you a computer generated response. My advise is to find it elsewhere.

After purchasing several items from this site. I wrote to report that an item I had purchased had worked for litterally, 2.5 seconds before totally burning out and showing 0 signs of life!

I basicly received a lemon. And all they had to say is: it didnt seem to have had a proof of warranty advertised so we cannot be of any assistance.

Thank you for washing hour hands of a product you are selling on your site...

Total middle man syndrome. Money is received. Thank you come again

BEWARE

My information was hacked in Touch Of Modern site. There is zero customer service at this site. There is zero customer care on the phone and the emails are never ever never answered. Stay away stay away stay away. If you buy anything at this site you will regret it. Possibly the most horrific experience i have had shopping on line. Stay away

11/12 I bought a phone charger for a Christmas gift. 12/26 it's nowhere to be seen. They aren't selling stuff they have in stock, they are selling stuff they intend to buy from someone else who may or may not have it in stock, may or may not have to manufacture it first. They refuse to refund. Refuse to do anything but promise. I'm filing complaints with BBB, Consumer Affairs, Nevada Attorney General, challenging the charge with my bank, and warning people in places like this. You can get what they sell other places, usually at Amazon, usually cheaper.

I've been a TofM customer since 2017. During that time frame, I've noticed that the product offerings have declined dramatically, and the fulfillment of orders has lagged. The merchandise offerings have been severely reduced in variety, especially in clothing, which has been the majority of my purchases. I'm currently waiting for an order placed; 6-17-23, promised in three weeks...

I have used Touch of Modern Twice and the second time will be my last. Their products are garbage and that's probably the reason you can't return any item back to them. Secondly once you order an item it can take weeks to get the garbage item. I had ordered a golf club from them. It was suppose to be a right handed club. When I got the club several weeks later it was a left handed club. I attempted to contact Touch of Modern several times via email with NO RESPONSE at all. Luckily I was able to get a hold of the company who makes the club and they told me that this has been happing with Touch of Modern. The company that makes the club did replace the club but not until I had to cover the shipping cost of retuning the wrong club to the maker. If you know what is good for you and want a quality product that's back up by a reputable company use Amazon and not this scam company Touch of Modern.

I could right a novel but don't have the energy. I've written enough to touch of modern and they've made it clear they care zero about customer service or making things right when there is a problem. Have to give kudos to curators, they've assembled the coolest collection of things guys want. However, one you punch your credit card number in, ALL SALES ARE FINAL. You might get what you order in a month, two month, six months or may be not at all. Recommend you window shop site for cool ideas but NEVER BUY from the site.

I ordered something November 2020. I was promised to receive the item in time for Christmas. Did not receive item, unable to reach a person for order update, received no emails. I was left hanging with no information whatsoever. Terrible terrible experience!

Touch of Modern sells made on-demand items mostly from Russia/Ukraine, etc. Made on-demand means that they (you) have to wait until enough orders are in to justify doing a run of the item at the price offered, which is often quite cheap for items such as socks, wireless headphones, etc. that can be compared to other items.

ToM also sells specialty items that cannot be compared to existing products on the market (such as a weird elevated camping tent for around $11.5k.

I bought a set of Liger wireless headphones from ToM ~18 months ago, used them maybe 30 times, they no longer hold a charge and complaints to ToM have gone unanswered. You would think that they would get back to me, even if just to say the warranty is expired and they can't help me. Not even that, even though they can now afford to buy TV advertising.

Terrible customer service, especially after they screwed up the whole order. They are slow in shipping, slow in fixing their screw ups, and slow in response. I had to force them to send the correct items, by disputing the charge, otherwise they would never had corrected their own mistakes. Shameful business ethics. I would not recommend them to anyone, and would advise anyone that values their time and money, to go somewhere else to do business.

I purchased a watch as a gift. The recipient was unhappy with it. I asked about returning the watch for "store credit". The response was that it was a "sale item not eligible for return" - typical 'company policy' garbage! I now have a $400 dust collector!

I will NEVER purchase anything from this scam site!

ORDERED MANY ITEMS... USED TO GET IN FAIRLY TIMELY MANNER... NOW HALF NEVER SHOW UP AND TOUGH TO GET REFUND. WILL NEVER BUY AGAIN