Touch of Modern

I used to really like this site until recently. In the last 6 months, I have ordered 6 things and received 1. They don't return my messages or inquiries. They just ignore me and say one thing while the cameras at my apartment say another. Who do you think I'm going to believe? My eyes or some customer service announcement. They make you by insurance for whatever you buy but its just a way for them to collect more money.

I ordered an item that arrived with a relevant missing part. I have sent 5 e-mails over the past month via customer service about the part and have not had one responded to. I would send the item back but clearly there is no way a refund would arrived based on this experience. Their phone service directs you to e-mail. Buyer Beware as this company does not even reply with a courtesy response…just look at the negative reviews as wish I had….could care less about the missing part at this time as it's more about principle and what is right. Would be zero stars if an option

They men's shirt as a gift and it arrived without any packing slip. Of course it was too small so it is not well-made. Trying to return it has been a nightmare. Emailed customer service with my order number asking how one would return an item if there was no packing slip enclosed and I immediately got an email back asking for the order number! Provided it again only to get an email back sometime later from another customer service agent who asked me why I was returning the item. After emailing back again that the item was too small and did not fit properly I have yet to hear back from them. It's a waste of money to order anything off of this site. Never again! Buyer beware, you are using a site that is not customer oriented nor does it provide quality products. If you choose to shop there then consider your hard earned money as a donation to a for profit organization.

BE AWARE! Don't waste your money and time to this fraudulent company!
If there is 0 star l can give this company!
I purchased a knife and waited for 3 months nothing happened and no one even notified me about it until l contacted customer service then they just refund me to store credit and no explain no apology!
I asked for money back instead of store credit but they said it's their company policy! So l have no choice just give another try, placed order again, this time waited for a month, the customer service created a fake shipping label to fool me! Such a crooked company you can tell!
I want money back, again they just refund me store credit which is totally useless if the company never deliver your stuff! Not just $130 hard working money they stolen from me also the time l spent on this issue. SO regret it!

I bought a watch and they're sending me the wrong one. It's been a month, still no watch and can't speak to anyone there. All my online inquiries to their customer service dept. just goes round and round and repetitive. I'm so fed up with them and the Sezzle finance company that finances their products. They must have a relationship that takes people's money and run! Buyer beware! These guys are bogus!
Ordered yellow face watch but they're sending black face watch. Tried so many times to have them correct the problem but all I get is repetitive emails...

These people are scammers. I ordered something and received totally something else. When I emailed them back they told me that they are out of stock and can offer me store credit, so I can buy something else that is probably not what I'll receive. While I can still go and order the same thing online. If it's was out of stock, why would I be able to buy it again 4 weeks after I placed my order and received it. They depend on your laziness to just accept what they've sent.
And when you have any concern expect to wait 5 days before you get a response. They are too busy sending out email blasts but they don't care when there's an issue.

Be very wary of any item you purchase online with them, first of all the bulk order for savings is a crock since I will have waited almost 2 weeks for sunglasses I purchased from them for $130 which I found on eBay exact same pair brand new with 4 day free shipping for $79. Be very very careful when purchasing anything from them and make sure to research these amazing deals online first as I am 100% sure you will find the exact same item for less.

Cool stuff, but if you want it soon, this is NOT the site for you. Not recommended for gifts with specific dates like birthday's, anniversaries or Christmas, go somewhere else. It takes over a month to get a "Prepare for Shipping" status. Add another month to "Shipped", and another two weeks for delivery. Takes so long that makes it obsolete. Consider the extended wait before purchasing.

Items never arrive. It's impossible to speak to a real human. You just get automated response emails from a bot that lie to you and ensure that the item will arrive in a few days. This goes on for months with each response pushing the arrival out a few days. Item never shows and you get no refund.

The tracking numbers below are two such items that have been missing for months. Never received a refund or even a response from Touch of Modern despite multiple inquiries. Avoid this company.

Some of their products are good. Most are just fair (or worse) and often at a similar price elsewhere. MOST items are final sale. Beware. Some do not quite live up to their hype. Also, their customer service is very slow! For any of the items I have had to return for one reason or another, it takes many days and often many tries to get a reply, much less a favorable reply. Forget about finding any phone number! I suggest looking elsewhere first!

Since I placed an order, it has been a month and half. There haven't been proper responses or customer service to inform or resolve this issue, and just received an email that this company has no responsibility for the delivery and blamed the vendor and just mentioned it will delay two more months without any guarantees. I requested refunding right away but no mention about the refunding. This company should be carefully considered if you as a customer consider to order anything. I wonder what is the real shape of this company and I will report to the department to investigate any similar issues going on to our American customers.

I ordered something on 3/11/23 and as of today 4/24/23 I still have not received my order and have requested status updates several times. In addition, they advised they will not refund me since the sale is final. That would be fine if I ever received the order.

Touch of Modern is a cool app to watch new cool products. But once you go crazy and decide to buy something from them expect to have your order extremely late or absolutely wrong items. I'm one of those people who got crazy and bought something from Touch of Modern and one order was 2 Medium shirts instead got 2 Small shirts. Another order was a magnet to hold your phone in the car, this one I received it after exactly a month. And when you try to contact Customer Service you will get the exact message shown below.
"We do not keep a lot of merchandise in stock at our warehouse. Cutting out warehousing costs gives us the ability to have these great prices and affords people the discounts they see for all our products.
Once the sale has ended we then place an order with the designer. Sometimes these items are made when we place our order and sometimes they are ready to be shipped out. Then once the items are on their way to us, we then ship to you."

Free shipping and 10% discount was nit reflected in order. I sent several emails to their "customer service" email which took almost a week to respond, only to tell me they gave me a store credit. I have no interest to order anything more. Save you money and time - go direct.

Placed an order over two weeks ago and still not shipped. They say they only ship after their sale is over. I told them to cancel the order and they refuse to do so. Could have saved $100 buying it elsewhere but they have my money and wont give it back. Avoid these guys at all costs.

I made a purchase with ToMo recently, and they promised the shipment in 2-3 weeks. One month later nothing was shipped nor did they send any update or explanation. After I contacted their support, they said it was the vendor's fault and they could not provide any ETA. I asked then to cancel the order and send me money back – which they refused saying the "order was final". I explained to them that they are in violation of FTC rules and that I did not approve any delays and want me refund, which they simply ignored and then kept saying me automated responses that the sale is final. I had to contact my credit card company and dispute the charge to get my money back. Will never buy from these guys, it's clearly a scam.

Touch of Modern has terrible customer service and sells inferior products. I purchased a convertible beanbag chair. It is supposed to be stuffed with a queen sized beanbag mattress. The mattress that I received is stuffed with shredded foam (old and hard). When I contacted Touch of Modern about a return I received an email saying that the product was a final sale and can't be returned. The only place that I could find that information was on the invoice after I placed the order. Save yourself some grief and hours of aggregation, don't purchase anything from Touch of Modern!

Bought item 10/15/21, said it would ship in 2 to 4 weeks. It is now 11/21/21 and the item still has not shipped. Asked for a refund and was denied, with a statement that all sales were final. I will never do business with them again. I am about to call the bank and report them for fraudulent transactions.