Touch of Modern

We received a men's shirt that we ordered and when it came it didn't fit like a XL should. We tried for over 2 weeks to return it and never heard a response to all our e mails to them we sent. We followed their return procedure and still no response. Very poor and we won't be ordering anything from "Touch of Modern" again.
Shirley

Their return policy is very restrictive even for defective items. You need to send in a picture of the defect within 2 days of receipt. Their customer service sucks big time! Impossible to talk to a human. They just ignore every message sent through their website.

Don't even bother to buy here in the first place.

A charge showed up on my cc recently for a purchase I do not recall making several weeks ago. They have no phone number so used email to attempt to resolve. I shared the appropriated banking transaction information with them and denied making the purchase. I requested they provide appropriated documentation for the purchase or return the funds. To date, they have done neither. My next step is the Better Business Bureau in their location.

You have to place the order to find out it won't ship for 4 weeks and if from china that will add weeks on top on that. I realized this after I got my confirmation and the refuse to cancel and refund my money. I strongly suggest looking somewhere else to buy items on their site.

Placed a order for a bottle of Bourbon on 21 December. It is now 25 January and all I see is "PO Sent". If you don't want to wait...try another site. I can get a 65 inch tv in 2/5 days but a bottle is taking over 6 weeks!

I purchased a knife from ToM and was excited when it arrived. That was until I opened the tiny package!
Not only was it so small as to unusable but they refused to accept a return even though that type of knife is against the law in New York state. $60.00 for a knife that's too small to cut butter!
Do not buy from them because it's a waste

Don't wast your time shopping with ToM. They advertised a Garmin product (bike pedals), sent me the wrong item and now won't issue a refund and they have my item back in stock. After circa 30 emails - to which I never get a reply - I'm claiming back via my credit card. This is one truly awful company - AVOID

Touch of Modern used to be a great company. That is definitely no longer the case. I've purchased dozens of items from them in the past with little or no issues. However, in the past several months none of my orders have been fulfilled. After waiting several weeks past the estimated shipping time, my attempts to cancel an order for a refund has been frustratingly difficult. I was not given the opportunity to deny or consent to a delayed shipping time. Which means Touch of Modern is not in compliance with FTC regulations. The person who responded to my email request to cancel the order either doesn't know what rights consumers have, or doesn't care.

I recently received an apple watch strap from Touch of Modern that I never ordered. I was shocked to see that they had one of my credit cards on their site since I don't remembered seeing it. When I sent and email saying that I never ordered it. I sent a reply that since it was a final sale and no returns. I have changed my password AND removed my credit card. I would advise customers to remove their credit cards ASAP to prevent this fraudulent activity from happening. I have since put touch of modern into my spam folder.

I really wish that I read all these reviews before ordering from TOM. I ordered an arcade in the beginning of November and still have not received it and it is now almost Christmas. I keep getting the run around from Customer Service which by the way is a JOKE. They use preset templates and never actually resolve your issue. I did not know this was a Third-Party company that gets it's products from other merchants that are probably located in China. Trying to reach someone is almost impossible. They tried to give me a $25 dollar credit and I told them I was not interested because I would not be purchasing anything else from this site. Just give me what I ordered and I will be done!

I ordered 2 pillows and one mattress pillow top, they sent me 3 pillows and charged me for the original order. I kept emailing and sending messages until my emails were blocked, and don't seem to make it to them. Worst experience ever. I will never order from them again and I used to get things from them all the time. But this is the last. Save yourself the trouble of emailing them to fix their mistake and being ignored.

Very Very poor. They gave a seven day return policy at christmas. They sent my complaint up the ladder and I was told it was 9 days. I contacted them on the tenth day.
I will never shop on thi site again. I only gave them one star because I had to...

They really have gone downhill, like crashed and burned.

I have made dozens of purchases over the last few years and when I had issues, their response was prompt and courteous but they're absolutely terrible now. Items don't ship until months after the stated/expected delivery date (if at all), then they say there's a delay but the same item pops up for sale again with a faster delivery timeline than the order I placed 45 days ago, WTH? See receipt, two orders weeks overdue with no movement.

And now support is terrible, sending cut and paste responses and going in circles rather than a human answering you (or reading your email) and then they ghost. Latest is they canceled the wrong order because they failed to read the email string.

Lastly, they don't like to refund you, they offer a store credit. I can no longer recommend them, very sad, they lost a loyal customer.

If I could give touch of modern 0 stars, I would. Their customer service sucks. You can only communicate with these $#*!es through an email, and they respond with an automated template of a response. I have been waiting on a lamp, for over a month, as if it was being shipped from China somewhere. My next step is to contact my local news station about this unsatisfactory experience.
They refuse refunds, but keeps apolo lying about how sorry they are, and blame all shipping issues on COVID-19. I want my mother $#*!ing money, right now.

Sounds awesome and fun novelty. Ordered 5,1 for me $42 and 4 for my kids and nephews $20/each. All garbage!

The one for me (ghost hunter) will not even load a toothpick into the guide. I'm at least going to drill it out and make it work. The others (bowman) only shoot a toothpick a wobbly 3-4 feet max, not the meters as advertised. On these I can cut some add'l steel to make them stronger, but why should I have to fix their garbage. Stay away!

In asking for a refund and return label (as any reputable company would allow), their response was "The items purchased in Order #xxxxxxxxxxx are Final sale, not eligible for return or cancellation - this is specified on the product page prior to the purchase."