Touch of ModernReviews 254

So, I ordered two items.
Order Number: #O*******088
Order Placed: June 18,2023

One order (a knife) shipped after about 2 weeks. When it arrived, I found that my knife had turned into a cheap $#*! slingshot. Reached out to customer service and asked for a refund. 1st line CS person was nice but needed to route the request "the agent who works on returns to take a look at your request". After one week, I asked for a update (crickets"), two weeks crickets. I file a protest with AMEX.

A full month after the initial complaint "Luis" gets back to me. Luis can't really help. No way to get the right item since they only order the number from the sale, no refund possible, but he would be able to give me store credit. My response: No dice. I want a refund to my AMEX. OK, send the item back and we'll handle it on our side. Now, the response is "Oh, we noticed that you filed a claim regarding the order. For this reason, we are unable to provide a refund or action further."

Second item in the order never delivered, no response from ToM, and the best they can say is they have no information from the vendor so they are escalating to Tier 3 support (like that means anything).

There is no way to talk to an actual person. Contact is from their website, then all communications are by email.

Damn f*ck*ing straight I filed a claim with AMEX and no I am not removing it. Can I leave a Zero star review?

Hard to find inventory is the way they tell you you cant get refund so you have to wait no matter what, scammers

Touch of modern uses 3ed party shippers for much of their product line, so when you order you may find that the product is back ordered, after some time in my case 2 months, I tried to contact customer service. Every time I was brushed off, or told the they were back logged in delivery inquiries, and we will get back to you. We are in month 3 and no contact, and no product. Bottom line I called my credit card company to stop payment. Order from them at your own risk.

I ordered a clock from touch of modern (order # O*******735) on June 21,2023. A tracking number was immediately processed and payment for the order was processed June 22,2023. I was supposed to receive the item July 21,2023. After I did not receive my order I started trying to contact customer service starting July 26,2023. When I submit my question to the customer service e-mail I get a canned response from Adelaide asking for the order number and then Andrew providing me a tracking number to USPS. After calling USPS, they informed me that they never received the order. I have tried to contact Touch of Modern multiple times and I cannot reach anyone to give me an update or resolution. At this moment I feel that they have stolen my money. Don't buy from this place!

Product arrived badly damaged. Was refunded for the product itself, but not for the $70 in shipping. Contacted customer support several times but NO response whatsoever. Was told to keep the product which meant that I also had to pay an additional $20 for the disposal at the city dump. Touch of Modern offers no customer support and not surprisingly, offers no way to directly review their service. Will never purchase from them again.

I've been a TofM customer since 2017. During that time frame, I've noticed that the product offerings have declined dramatically, and the fulfillment of orders has lagged. The merchandise offerings have been severely reduced in variety, especially in clothing, which has been the majority of my purchases. I'm currently waiting for an order placed; 6-17-23, promised in three weeks...

Back in Apri, i made a mistake and order this;lamp. They said 2 weeks delivery. Today is july 14th and still have no clue what happened. They were good 10 years ago but now i dont trust them anymore.please stay away from them.

I have ordered from Touch of Modern several times and have spent nearly $50,000 or so is my best guess as I have purchase expensive time pieces from them over the years. They started out quite good and were timely with the purchases. In the last approximately two years they have fallen down considerably. They say that things will be shipped in 2- 4 weeks and then it goes months and they don't reach out and give updates. It is hard to find where to reach them and then they respond very slowly or say that the order is in process which gives not valuable data. Then after two - three follow-ups the package finally arrives. I have not had real issues with any quality of the products, but customer service leaves a lot to be desired with delivery timeliness and communication.

I will seriously reconsider ordering from them in the future as this is getting very old and disappointing as I like many of their products.

The first time you have an issue with a product or don't receive it, they will just take your money and not help you.

For whatever reason, the on-line ordering for a gift card did not go well. An old ship-to address was used. No idea who lives there now. I was supposed to be prompted for an email address so the recipient would be notified, that never happened. Once I realized what happened (less than an hour after the order was placed), I used their online messaging system to ask that they either correct the problems or cancel the order. I finally heard from a female support rep. " Many of our products are limited or hard to find inventory and we sell them under a final sale policy. Your order for Touch Of Modern Gift Card is one of these products, and is not able to be canceled.". Really? A gift Card? Hard to find inventory? I doubt that. I sent several more requests to either correct the problem or cancel the order.

I finally heard from a gentleman saying he would be happy to help. He gave me a USPS tracking number but never said whether or not he corrected the address. The USPS tracking number did not show the delivery address and when I look at my order on their website, it still shows the incorrect address. SO... until it was actually delivered, I had no idea where it was being shipped.

No one ever corrected the order and it was shipped to the wrong address

I have never been so frustrated over something as simple as buying a gift card. There is a lack of follow through and it takes way too long to get a reply from their customer support people.

TOM customer service is worthless. After this fiasco, and reading about what they did to their vendors ( https://tomovendorscam.com/), I will never spend another penny with them.

Attempted to purchase a clock and according to the TOMO website it would "ship in less than a week", One month later the clock has still not arrived. I sent at least a half dozen emails resulting in empty promises of "we're expediting the issue", the "product is preparing to ship", even an email that I should have received the product and 2 days earlier another agent said there was shipping problems. I asked for a refund/credit, and this was supposedly heightened to some kind of "return agent", with no result.
I finally contacted my credit card company to dispute the transaction, received a refund from them the same day. Unfortunately it's companies like TOMO that takes advantage of consumers, and even the credit card companies with their underhanded business practices.

I will no longer give this company anymore of my business. Still waiting for my order a month later.

I received my product that took over 9 weeks to arrive that was supposed to only take 1-2 weeks. It's a flashlight. The flashlight does not work. Never has worked. I received this product and ten days later, still no response about an exchange or anything other than an email stating when it shipped and it's tracking number. I have ordered other items from ToMo with no issues but for them not responding and not abiding by their 3 day resolution to fix an issue such as this, this site can no longer be trusted for any product to be purchased by me or anyone I personally know.

DONT BUY HERE, FAKE SITE. They take your money $$$ and never send anything. No confirmation email, just collecting our $$$ and Basically laughing in our face. Shame on PayPal for letting them use their platform to steal $$$$. Worthless losers don't shop here.

Since I placed an order, it has been a month and half. There haven't been proper responses or customer service to inform or resolve this issue, and just received an email that this company has no responsibility for the delivery and blamed the vendor and just mentioned it will delay two more months without any guarantees. I requested refunding right away but no mention about the refunding. This company should be carefully considered if you as a customer consider to order anything. I wonder what is the real shape of this company and I will report to the department to investigate any similar issues going on to our American customers.

I purchased Cuvée Single Cask Whisky // Touch of Modern Select // 750 ml
Expected by: Tue, May 16 on April 25th as a birthday gift for my son. It has not been delivered yet, and I cannot get any answers from Touch of Modern as to when it might be delivered. Today is June 18.