I ordered an espadrille online and returned to the store and the gal went to a back room for 10 minutes and came back with no printed paperwork from a cash register, only my paperwork, stating it will take a few days for the return to be processed. Usually, I don't follow my returns record (because I return so much) but this situation was odd so I checked my credit card record and sure enough, a month had passed and no credit for the shoes. I phoned them and then they gave me the credit (after a few phone calls). At least, they did it without any proof of return, so that was good. But I have to wonder if the gal at the store decided to just steal my shoes instead of processing a return! Or maybe there is something with corporate being greedy. Watch out if you return, check your credit card for the proof.

I ordered a pair of sandals from Tory Burch.com and decided to return them right after I got them. I sent them back next day and customer care got them on 2/8. I waited for a week and did not see refund to show. I called the customer service and they stated the refund would take 14 business days. That is 3 weeks. I never had to wait that long for refund from other business. They are using customers' money to make interests. Will Never order from them again.

I went through the southwest shopping portal to buy a pair of pants from tory burch. Tory burch promised 1024 southwest miles for the purchase. Two months later they took the miles a way from me and would not give them back. When i asked why they at first stated no reason. Then after two months of pressing them they finally said i bought the pants to resell I still have the pants and i sent them a picture of them on me. They simply do NOT want to give up the miles. Lame excuse to get out of an obligation. Still not resolved 3 months later!

I now have had TWO pairs of Tory Burch Wedge Enamel Khaki flip flops come apart at the toe -the piece of rubber that divides your toe has come out of the hole. The first pair I wore for about 2 years and just threw them away at $65/pair. Now less than one year later, my new pair just broke in the same place. I took them to a shoe repair shop and I couldn't believe another customer had brought in another pair of the same exact flip flops, color and all, that he had to repair for the same reason.
Tory, for the money you charge for your flip flops, use better quality materials! I tried to superglue the piece back in the hole but it worked only for a few hours of walking in them.

My daughter broke my beloved Tory burch sunglasses that I got as a present from someone very special.

My husband suggested to call, and I scoffed him off saying, " what are they going to do about it?"
But I did call, and because my friend ordered them online, the VERY nice lady in S. Fla who helped me, put all of my uneasiness to rest. Not only wasshe able to look up the order, find it, and not only did I not get charged for ANYTHING, they sent me a brand new pair (overnighted) at no charge! She was probably one of the nicest people I have ever talked to! I don't remember her name, but I do know she has a daughter that is a special education teacher down there. Super sweet! It completely made my day, week, and month! I hope somehow this review can make it to her!

I bought a frame for my eyeglass last year and gor disappointed with it. It is made of plastic and it kept falling down to my chin because it came too loose in no time. I regretted buying this and they are so expensive. I have plastic sunglasses that are cheap but i have no problem at all. They hold on tight enough on my face. I wouldn't suggest to anyone to get this brand.

I received a gift from my daughter and returned it for a lovely navy blue tote bag which I might add was $200+, however I still had a balance of $35 which was applied to a gift card. At the time I was happy with my exchange and thought I would check back later to use the gift card.

Later turned in to two years as I was unable to use the card due to surgeries, ets. I was in Las Vegas where they have a Tory Burch in the Fashion Mall. I searched and found a pair of Flip Flops I liked and gave the gentleman the gift card to apply to my purchase and he said it expired. None of the stores I deal with have an expiration for gift cards. He told me to call the number on the back of the card. This is the most impersonal number you will ever encounter. I tried to get an operator and they say "Goodbye". And that is it. Guess you are just out of luck.

June 14 i place an order online
June 22 package arrived with 1 item missing. I called and was told tory burch will file a claim regarding the missing item. The box was not tampered. I asked for claim number but did not provide one.
July 3rd called tory burch again and was told theres no answer from UPS it will take more than 8 business day.
July 6 i called UPS and theres no claim filed by Tory Burch. I called Tory Burch customer service representative acted like she did an investigation. It turns out the item was sold out and all she can do is refund me my money.

Use first time all leather start ripping,it's only 5/6 months ago bought it,how come this expensive bag,I learned this lesson this expensive brand have no quality just only name.

I bought two pair of shoes lately from Tory Burch- both pairs are waist of money, exctremly uncomfortable and hurt my feet. Impossible to break them in. I have been going to the local store and they have told me that they can't stretch them but they can't credit me because shoes are worn; what a sneaky business. Of course the shoes are worn, that's why I bought them. But when I bought them I didn't know that they will be of a stiff, poor quality material, that was not revealed! I emailed customer service and I got the same answer. Girls, don't waste your money buying Tory Birch shoes! Your feet will be in pain, you will not be able to use your shoes, and oh, remember, "you can't return them because you worn them" Disappointing.

I purchased aTB McGraw leather hobo handbag at Nordstroms in 4-2018. By 8-2018 I had gone through 3 exchanges of the same style bag. The gold grommets where the metal hoops are located for the shoulder straps pop out after about 3-4 uses. I returned the first bag through the mail, for the 2nd and 3rd I went into the store. Two different store clerks told me TB handbags are hit and miss regarding quality and are notorious for being returned due to quality issues. Will never buy anything TB again!

I bought 2 bags and one iPhone case which I get 30% off if you spend $700 or more. After few days I decided to return the other bag and I was told that I will lose more money if I return the bag which is true but I didn't realized that I will lose $200 if I return the bag. I saved 262 when I purchased the 2 bags and iPhone case but if I return one of the the bag I will lose $200 which is soo stupid so it means the other 2 item that left I was only saving $62. Btw the sale is 30% off if you spend $700 or more. The way they calculate is sucks they don't even have automatic machine to do the work. The sales person were the one calculating when you do a purchase and return using they're calculator. Cheap high end store is that what I call it. So it means they can make mistakes anytime when you purchasing stuff there. You have to make sure they charged you right! Sucks!

I have been buying Tory Burch shoes for manys Years. I still cant figure out why. Other than I have a wide foot and only wear flats or small heel. The quality is horrible. I pay between 135-300.00 for shoes and if they Last a year thats a lot. After a few wearings the tongue comes out. You have to get some crazy glue to glue it back down. Ive had 3 pairs where the sole actual cracked in half and they were less then a year old. They wont take anything back. They dont care if its defective. They never stand by their product. I have 40 pairs of shoes. I can officially say I am dine. I found that Talbots shoes fit a wide foot perfectly and last for years. They should be ashamed to charge such high prices for such an inferior product

Of course they canceled my order. And I was charged for pants, they emailed me 24 hours sale, I ordered the top as well to have a match, they never send me the pants. They basically lied, it's not the first time theybdo it. Will never order from them again, because they are not reliable company with expensive staff that made in China and not a great quality. I will share my reviews. When you call them, they just don't even care

Thank you