business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60
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About the Business

Anne Fontaine is a luxury brand that embodies Parisian elegance, originally celebrated for its white shirts. Now a lifestyle brand, it offers sophisticated ready-to-wear clothing, accessories, handbags, and shoes, showcasing exquisite craftsmanship and timeless style for the modern woman.


annefontaine.com
+1 855-405-6755
France
Founded in 1993
Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Year Founded: 1993
Target Gender: women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: concierge@annefontaine.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
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Reviews Summary

Anne Fontaine has a rating of 2.6 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Anne Fontaine ranks 340th among Clothing sites.

service
59
value
59
shipping
55
returns
47
quality
57
New York
1 review
1 helpful vote
Follow Dakota L.
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I had the worst experience at this store. As a woman of color. I felt awfully uncomfortable with the poor attitude of their staff. I'll never return to Anthropologie and will encourage others like me to avoid it as well. These individuals need to adopt a new approach if they want this business to thrive.

Date of experience: March 2, 2025
Philippines
1 review
1 helpful vote
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I was excited to shop here, but the experience was disappointing. The store associates were dismissive and unhelpful, making me feel like I was bothering them just by asking questions. The clothing was overpriced for the quality, and the return policy was unnecessary restrictive. I expected a high-end shopping experience, but it felt like I was dealing with a disorganized and unprofessional operation.

Date of experience: February 3, 2025
New York
1 review
1 helpful vote
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Employees have no voice here at Anne Fontaine USA. Our managers would never listen to us, and they wouldn't act on problems quickly. They don't even believe us when we raise concerns and complaints about problems in the workplace. A leadershio that doesn't listen is an ineffective one.

Date of experience: January 13, 2025
New Jersey
1 review
1 helpful vote
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STAY AWAY from the narcissistic leaders of Anne Fontaine USA! The upper management here is comprised of some of th most problematic managers I've ever met. They're mostly awful bullies who are condescneding and act like jerks toward employees. They are very disrespectful and ill-mannered toward the people who work for them.

Date of experience: November 10, 2024
Philippines
1 review
1 helpful vote
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Poor customer service and misleading receipt refund policy. They didn't allow me to return an item. This is a completely BOGUS! Now I am stuck with a blouse I cannot wear. I will not be returning to this establishment. There are so many options for customers these days that poor customer service and misleading refund policy should not be tolerated.

Date of experience: October 11, 2024
Illinois
1 review
0 helpful votes
Follow Roberto D.
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The leadership of Anne Fontaine USA is absolutely horrible. None of the managers here managed to have any positive impact on my experience of being a part of this company. The managers do not care about the employees, and they don't care enough to put in any more effort than the absolute bare minimum.

Date of experience: September 5, 2024
New York
1 review
1 helpful vote
Follow Robin Lewis L.
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The products they sell are awfully expensive. They sell everything by telling customers it's unique, but it's all fake. They lie blatantly to customers. Please beware and don't waste your money. I regret wasting my time and money. It was horrible experience.

Date of experience: August 17, 2024
Texas
1 review
0 helpful votes
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My favorite store
June 25, 2024

Anne Fontaine's clothing line is truly exceptional, offering timeless elegance and impeccable quality. I recently purchased a stunning white blouse, and the craftsmanship is evident in every detail, from the delicate lace to the perfect fit. The shopping experience was seamless, and the customer service team was incredibly helpful and attentive. Anne Fontaine has undoubtedly become my go-to brand for sophisticated and stylish wardrobe pieces.

Date of experience: June 25, 2024
New York
1 review
0 helpful votes
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Making returns and dealing with customer service was more stressful than doing your taxes! The process was terribly tedious and there were so many questions asked! I spent my entire morning returning this dress!

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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The staff are incredibly welcoming, often providing style tips and compliments that brighten my day. It's these personal touches, along with the exquisite clothing, that make shopping here a truly enjoyable experience.

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
Follow Marlon L.
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Better than expected
March 12, 2024

I was captivated by the elegant and sophisticated collection of clothing that perfectly balances modern style with timeless elegance. The customer service team went above and beyond to assist me in selecting the perfect pieces, providing detailed information on sizing and fit that ensured my purchases were exactly what I was looking for.

Date of experience: March 11, 2024
New York
1 review
2 helpful votes
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Timeless pieces
June 10, 2024

Anne Fontaine offers exquisite and timeless fashion pieces that never fail to impress. From elegant blouses to sophisticated dresses, their designs exude both style and quality craftsmanship. The impeccable customer service further enhances the shopping experience, making Anne Fontaine my preferred destination for chic and sophisticated attire.

Date of experience: June 9, 2024
Romania
1 review
0 helpful votes
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Great collections
March 29, 2024

I recently purchased the Lara White Shirt from Anne Fontaine, and it has quickly become a staple in my wardrobe. The craftsmanship is impeccable, with attention to detail that sets it apart from other brands. The shirt's unique design and comfortable fit have garnered compliments every time I wear it, making it a fantastic investment for both professional and casual settings.

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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The management of Anne Fontaine is too problematic. The managers do not listen to what the employees are saying, so they keep making the same mistakes over and over again. They don't seem to care about the well-being of the employees nor their opinions. I'm surprised this kind of leadership still manages to keep the company together.

Date of experience: July 22, 2024
Romania
1 review
1 helpful vote
Follow Delbert C.
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On my recent visit to the Anne Fontaine store, the customer service was outstanding, and the clothing quality was impressive.
The staff was not only friendly and well-informed but also patient as they addressed all my queries, helping me pick the perfect outfit for a special occasion.
I am thrilled with my purchase and the overall shopping experience.

Date of experience: May 11, 2024
Romania
1 review
0 helpful votes
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Shopping at Anne Fontaine was a delightful experience; the selection of elegant and timeless pieces truly stands out. The customer service was exceptional, providing personalized attention that made finding the perfect outfit effortless and enjoyable.

Date of experience: February 23, 2024
New York
1 review
0 helpful votes
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This store is awful. They don't allow you to change your mind and change a purchase decision. Their evil customer service people will start hounding you. It was a ridiculous approach and the key reason I had a poor experience. I will avoid this store forever and ask everyone I know to do the same. You too, Beware!

Date of experience: June 6, 2024
Illinois
1 review
0 helpful votes
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The good people here work as employees, while the worst people in the company are in the leadership. The managers here are some of the most inconsiderate and apathetic people I've worked for. They just throw a lot of tasks at the employees without any consideration of our current workloads. Employees don't have room to breathe because the management doesn't give us any.

Date of experience: February 29, 2024
New York
1 review
0 helpful votes
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I read scores of online reviews before visiting them, only to realize it was all fake. These people are the worst. The staff has an arrogant attitude and won't help you as they are too focused on gossip. It made me feel ridiculous and terrible. I was a fool to trust them. Please avoid making the same mistake.

Date of experience: August 4, 2023
New York
1 review
0 helpful votes
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The CEO and staff of the company displayed a clear lack of professional conduct and etiquette, consistently exhibiting rude and impatient behavior toward both customers and colleagues. Not only were they unhelpful in their interactions, but they also seemed to lack the basic customer service skills that are essential for any successful business.

Date of experience: February 6, 2023