business logo of Anne Fontaine
annefontaine.com
luxury, chic, classic, formal womenAge 26-45, 46-60
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About the business


Clothing item from Anne FontaineFashion apparel by Anne FontaineMerchandise from Anne Fontaine clothing lineAnne Fontaine fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$$$

Shipping

Shipping Cost: $15
Free Shipping: sometimes
Free Shipping Detail: for orders over $500

Returns

Return Policy: not free
Return Instructions: must be new, unused merchandise.
Return Cost: $10 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: luxury, chic, classic, formal
Body Fit: regular
Available Sizes: Women's (XS, S, M, L, XL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-405-6755
Support Email: concierge@annefontaine.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

How would you rate Anne Fontaine?
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Anne Fontaine Reviews Summary

Anne Fontaine has a rating of 2.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Anne Fontaine most frequently mention and return policy. Anne Fontaine ranks 420th among Clothing sites.

service
60
value
60
shipping
56
returns
48
quality
58

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Jan J.
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Getting a refund was such a hassle! Even with the receipts and tags they're looking for reasons to avoid returning the item and give my money back! I asked for the manager and they said she wasn't there but I know she was just hiding! With the treatment I got I'm never going back to this shop again!

Date of experience: September 22, 2023
New York
1 review
0 helpful votes
Follow Symon M.
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The collection of clothes is truly stunning, and I consistently discover new pieces to enhance my collection. The store staff remains incredibly accommodating and friendly. The collection of clothes is truly stunning, and I consistently discover new pieces to enhance my collection.

Date of experience: September 7, 2023
New York
1 review
0 helpful votes
Follow Nathaniel B.
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Every time I visit the store, I'm captivated by their exquisite and varied clothing range. Without fail, I always discover something delightful to add to my wardrobe.

Date of experience: September 1, 2023
Arizona
1 review
0 helpful votes
Follow Alexander J.
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Anne Fontaine is a favorite of mine, and every visit to their store is always a delightful experience. Their clothing collection consistently impresses me. When I'm on the lookout for top-notch fashion deals, they're my first stop.

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
Follow Thora C.
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The staff members truly elevate the shopping experience. They are professional, attentive, and possess an impressive understanding of fashion and personal styling. I was pleasantly surprised by how they took the time to understand my taste and offered suggestions that were spot-on and personalized to my style. They were never pushy, but rather patient and considerate, ensuring a relaxed shopping experience.

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
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I read scores of online reviews before visiting them, only to realize it was all fake. These people are the worst. The staff has an arrogant attitude and won't help you as they are too focused on gossip. It made me feel ridiculous and terrible. I was a fool to trust them. Please avoid making the same mistake.

Date of experience: August 4, 2023
Texas
1 review
0 helpful votes
Follow Tyra K.
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Love this store
August 3, 2023

It's my go-to label for both relaxed and high-end fashion. The inviting ambiance of the store is a testament to the wonderful staff that serves there.

Date of experience: August 2, 2023
New York
1 review
0 helpful votes
Follow Pamela L.
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I love shopping here, the staff are so friendly and are quick to check-in and see if I need help. They make shopping easy and usually show me things I end up loving that I completely missed walking around the store.

Date of experience: July 25, 2023
New York
1 review
0 helpful votes
Follow Patrick D.
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As a customer, my experience with Anne Fontaine's store was incredibly disappointing. The website's user interface was frustratingly cumbersome, making it difficult to navigate and find the products I was looking for. Browsing through the collection was a time-consuming process, as the filters and seach optioms were not intuitive and often returned irrelevant results. This lack of user-friendly design greatly hindered my ability to explore and make informed purchasing decisions. The lack of prompt and efficient communication demonstrated a claer disreagrd for customer satisfaction. I would caution potential customers to carefully consider these drawbacks!

Date of experience: July 13, 2023
Georgia
1 review
0 helpful votes
Follow Girlie E.
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Their collection of clothing is simply exquisite, featuring a wide range of beautifully designed dresses that cater to a variety of styles. From classic and timeless pieces to the latest fashion-forward trends, there is certainly something for everyone.

Date of experience: July 3, 2023
Connecticut
1 review
0 helpful votes
Follow Andrew L.
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Be prepared for a very deceptive and unethical shopping experience if you make the unfortunate decision to shop here. I purchased a dress here for my mom, the next day we decided to return the dress (still the the stores packaging and unworn). This is a normal thing that occurs on occasion during the shopping experience as everyone that shops knows. At this store, however, returning items is not comprehensible to them! No items can be returned for a refund, only for store credit! (not even a gift card) When I expressed to the manager the absurdity of this policy she became very rude and tried to pretend that none of the stores on "the avenue" accept returns (obviously nonsense) and that there is a sign in the store which states this (a small post it sized sign that was concealed by clothes during my visit). If a company has a non-standard return policy, or an item is final sale, they have an obligation to share this information at the point of sale, not to entrap customers and refuse to refund the item. When I expressed this to the manager she stated that I seemed sure about the purchase so she didn't think she had to tell me - it is incredibly unethical to have a policy like this and also to not even share the policy with customers during the sale due to your personal assessment of how confident they are in the purchase. Clearly the brand does not have confidence in their products and their ability to retain sales or care to ensure their managers behave in an ethical manner and fully inform customers. We will not be returning and will be sure to inform our friends in the area of our experience.

Date of experience: June 21, 2023
New York
1 review
0 helpful votes
Follow Jackson C.
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The combination of mediocre pay and awful management is a terrible one. The leadership is poor, so the employees have to work in a stressful and inefficient work environment. The mediocre pay is also made horrible because the environment isn't good. I honestly don't see anything desirable in this company. I would recommend you avoid it and work somewhere else.

Date of experience: June 18, 2023
New Jersey
1 review
2 helpful votes
Follow Yvonne T.
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Beautiful collections. I always find a piece I love shopping here. The clothing is high-quality and the staff are friendly and helpful. The collections are classy and unique, I would definitely recommend checking this brand out!

Date of experience: June 12, 2023
New York
1 review
5 helpful votes
Follow Jonatan S.
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I always get the best customer service here, the staff have a great eye for fashion and are always happy to help me pick out new styles and find the right sizes.

Date of experience: June 7, 2023
New York
1 review
5 helpful votes
Follow Chaya C.
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The staff members were readily available to answer our questions, provide guidance, and offer suggestions based on their expertise. Their friendly and approachable demeanor made us feel comfortable and valued as customers. It was evident that they genuinely cared about our satisfaction and were dedicated to providing exceptional service.

Date of experience: May 25, 2023
Florida
1 review
0 helpful votes
Follow Robinson I.
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Their clothing designs are outdated and obviously a copy of other clothing brands' previous collections! It's ridiculous how they're able to manage and stomach all the unethical things they do!

Date of experience: May 11, 2023
California
1 review
0 helpful votes
Follow Jaclyn S.
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I have a great experience every time I visit the store. Their customer service is excellent, the staff is attentive and helpful and the collections are stunning, I always fall in love with something.

Date of experience: May 3, 2023
California
1 review
0 helpful votes
Follow Hercel S.
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I recently visited the Anne Fontaine store and was blown away by the exceptional customer service and the quality of the clothes. The staff members were incredibly friendly, knowledgeable, and patient with my many questions. They were able to help me find the perfect outfit for an upcoming event, and I couldn't be happier with my purchase.

Date of experience: April 27, 2023
New Jersey
1 review
0 helpful votes
Follow Rik J.
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Very rude staff and what's worse, a disrespectful manager who didn't even listen to what I had to say! I was tremendously humiliated, it was horrible!

Date of experience: April 4, 2023
Argentina
1 review
0 helpful votes
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I am impressed!
April 6, 2023

I recently had the pleasure of visiting the store, I was absolutely blown away by the quality and style of their clothing. From the moment I walked in, I was greeted by friendly and knowledgeable staff who helped me find exactly what I was looking for.

Date of experience: April 1, 2023