DO NOT DO BUSINESS with Perfume Worldwide! I ordered Wen hair conditioner for a Christmas gift for my daughter through Shop.com that was being fulfilled by Perfume Worldwide. Due to insufficient packaging (alittle bit of paper around the plastic bottle), the top was broken and conditioner had spilled out of the bottle into the box. I called Perfume WW customer service number, hoping to get a replacement and was never was able to speak to a person. Their system would only allow me to leave a message each time because the "office is closed". Never got a call back after leaving two messages. Then I decided to send them an email and finally got a response. They said I needed to send them pictures of the damaged product, which I did. Then they said I could send the damaged product back to them (which I was hoping I wouldn't have to actually do since the pictures showed the damage). But they said I had to send the bottle back. But then they never offered to pay for the return shipping! I then told them I wanted them to provide me with a return label... which they did, surprisingly. But at no point in their emails, did they offer to send me a replacement product back despite me saying I wanted a replacement bottle. So I had no other choice but to just send the damaged product back. At this point, I contacted Shop.com to see if they could assist me in helping me determine whether or not I was going to get a replacement bottle sent back to me. After several days of waiting, out of the blue, I got a refund for the damaged bottle only and not a refund for the original shipping costs. And NO mention of a replacement bottle. It took several more days to work with Shop.com and their escalation department, to get my original shipping costs back from Perfume WW. I cannot believe the amount of emails and phone calls it took to get this situation resolved for a $20.00 + shipping product! It took over 3 weeks! Needless to say, my daughter did not get her Christmas present afterall as this finally got resolved in mid January. I do appreciate Shop.com ultimately resolving this case but I do feel it took way too long to get it resolved and at the of the day, I had nothing to show for it except loss of time and a whole lot of aggravation.