Jenny A.

They have amazing prices. But as one person mentioned, their prices fluctuate. And it's not like it's on sale at one point, then not. In fact, I recently bought a top for $69, then noticed the price went up to $84 then next week, then $95 the next week. So weird.

This is basically the stuff that is on Zappos but goes on sale.

I am careful with my purchases because I know I have to pay shipping if I return.

Macy's customer service is terrible. Call online and it's some ESL person in the Philippines who isn't fluent in English and it's always aggravating to try to get them to understand the issue. Or call the store, and be subjected to voicemail only, no way to contact a dept. like bedding, which isn't listed in the voicemail. Used to be able to press zero and security would answer and transfer the call, but no more.

And the prices are sometimes overpricedafter all their discounts, you could buy it at the same price at Amazon, so check around before buying.

The nice things are the generous return period and the sale prices when they are discounted from a true retail price, not an inflated price.

I have shopped at Nordstrom for 35 years. Back in the 80s, service in the store was excellent. Nowadays, like most businesses, good sales staff is hard to find, so it's gone downhill, but they are still generally nice, just not as knowledgeable or helpful. Maybe they are no longer on commission. I had a friend who worked there back in the 80s and it was all backstabbing behind the scenes, fighting for customers.

Their online staff are still excellent. They speak fluent English and know good customer service. They sound like Americans and I really appreciate that. This isn't a racist rant, I am simply saying that it makes the conversation easy, as opposed to some businesses with agents from a different country so they don't understand English well, leading to frustrating phone calls. I appreciate that Nordstrom is willing to spend more money on good customer service.

It seems they have finally realized that they need to discount their prices to stay in the game. If I can, I buy from them. But if the price is lower elsewhere, I buy elsewhere.

My one warning is to track your returns if mailing. A couple of times, I had to call because they didn't process my returns.

I ordered an espadrille online and returned to the store and the gal went to a back room for 10 minutes and came back with no printed paperwork from a cash register, only my paperwork, stating it will take a few days for the return to be processed. Usually, I don't follow my returns record (because I return so much) but this situation was odd so I checked my credit card record and sure enough, a month had passed and no credit for the shoes. I phoned them and then they gave me the credit (after a few phone calls). At least, they did it without any proof of return, so that was good. But I have to wonder if the gal at the store decided to just steal my shoes instead of processing a return! Or maybe there is something with corporate being greedy. Watch out if you return, check your credit card for the proof.

Almost as bad customer service as Urban Outfitters online, who sends the wrong merchandise if they are out of stock. I won't allow my daughter to buy from PacSun unless she really loves it. Why? Because they highly discourage returns in the stores. They will say ANYTHING to not allow a return. They will say they need to see the email or they cannot process a return with an email copy because they need the shipping form. They also told a girl they could not give a return without a receipt. Whatever your deficiency, they will use it as an excuse to not refund money. Also, they usually give a hard time for returning. One guy even yelled at me and said to just bring in my son to try things on instead of buying online and returning. Abercrombie & Fitch give customers a bad attitude for returning but they don't argue as PacSun does.

I only am reading these reviews now because I had a problem with this company. And it's the same problem as everyone else! The worst customer service EVER! I ordered a hat online and they sent me the wrong hat. I called and they said they would be sure to send the right hat. Still wrong hat. I called again and they made some excuse about the tags being switched and they were trying to figure it out and would call me back, which they never did. I spend 1 hour total trying to get the right hat.

When I was returning to the store, the salesgirl showed me the store info online which stated the hat was out of stock, but restocking at a certain date. Same time, she showed me that the hat is available online. She said that when they run out of an item, they just send a similar item and hope you like it and are too lazy to return it. So you never know if you are going to get the right item, because to the consumer, it appears to be in stock. This store has customer service worst than PacSun - I didn't think it would be possible, but this is the worst customer service!