I placed 2 orders over 2 weeks ago. I have not received any follow up nor any communication regarding my orders. I've sent two messages to two different departments and no one from anywhere within Torrid has responded. Time to find another brand to patronize.

Torrid clothing is motivating me to lose weight, which is a good thing I guess. $70 for pants for work that shrink after the first wash to nothing. Shirts that are so thin they are falling apart. I only wash the clothes in cold water, never bleach, I barely put any of them in the dryer and they all shrink and look cheap. You're better off buying on SHEIN, at least you can make use of what you pay for and don't have to feel so badly about it. Also, what plus size store doesn't carry larger sizes bras in store? You only go up to a D in my local store, which makes absolutely no sense. Anything that is remotely nice is only in stock in size 00 and 4. Your store does big girls and injustice. Definitely must be run by snobby men who don't give a crap about quality.

Absolutely love Torrid. No issues with funds ever, yes they can be a bit slow with orders, but they are always traceable and I am a International client. Deals are amazing if you can catch them like haute cash and other online 1 day promos. Returns take some time as well, but everything has been credited back with 1-2 months (this could be because of my location). Quality and one of a kind designs. Especially for the girl with a little more ;)

Orders so don't bother paying the next day charge. Every single time my has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

Amazing selection of clothing for big girls. What I like is that the clothes don't look like "old lady clothes". Large selection of alternative women's wear. Have always been happy with their delivery. Love it!

I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.

I'd say 95% of my wardrobe comes from Torrid and I love my clothes but I buy things online because the selection in the store isn't as good in my location and I want the variety.
The issue is that even if their policy says it takes 10-16 days for shipping, I wait so much longer.
I made an order on 6/1 and it's not 6/13 and it still says that it's processing. So does that mean that I need to count Business days, or all days.
I'm tired of being told that I'll get my order by a date, only to be disappointed that things don't show up in time for an even I bought them for.
At least the current order isn't for anything in particular.

The clothing is aging but not in a good way, it's a bunch of ugly blouses, and tweety bird oversided shirts, mixed with cold shoulder potato sacks... all priced well above where they should be while the quality has been reduced 10 fold. Add in a barrage of constant "sales" driving all their actual sales, at the price these items should have been priced at to begin with.

This is coming from a VIP Torrid member for the last several years, but it just keeps getting worse and I think that membership is going away this year. It's all old, ill-fitting, out of style, and overpriced... Welcome to Lane Bryant 2005.

I'm so F*cking mad. I bought beautiful sets of underwear from Torrid and was so happy when they came. I've been washing them carefully, just as the tags said to and yet they've already got holes! I bought these in August of this year and multiple of them have holes and the threads are fraying! Both in the lace and the actual fabric itself. I paid way too much for them to be falling apart so fast. Extremely disappointed and angry. We need more stores for plus size women that have cute stuff that's also well made because this is ridiculous.

Every time I asked for a supervisor (3x) I was hung up on. Finally get someone, who I don't think was a supervisor because she couldn't figure the process of verifying there is nothing pending on my account, to tell Comenity so they can release my credit limit. Somehow the system duplicated 2 orders that had already processed and were received, and paid for! Now I have to wait 7-10 business days for it to possibly clear up. Wouldn't be a problem if we weren't in the Torrid Cash season and if I didn't have $1075 in Torrid cash to spend! IF they realize their error, the items I want will be gone, or we will miss the season all together! They are the absolute worst. If I miss out on $1075 (or ANY amount that I've earned) because of their problem, this card is getting shut down and everything I received that I haven't with yet will be returned. This system made me give them 1 star, but if it were up to me, they would get none!

They offer you 40% off your first order if you apply and are accepted for a torrid credit card. It's a pretty nice incentive since it's an expensive clothing line. I followed the directions, and immediately after approval clicked CHECK OUT. I wasted no time, I didn't close my browser, nothing! Their website did not save my card info or give me the 40%. I still ordered, because the items go out of stock so quickly. Sure enough customer service will not provide any future discount as a resolution to this issue. Then I go digging for information, and see that they have this listed elsewhere that they will not replace the discount if lost. Well if you have to put that on your page, it probably means you have TONS of people that this is happening to and making complaints about. I will be cancelling my card and not purchasing from this store again. I got roped into applying for this card, and it was a SCAM. They know it's happening because their website is faulty. Horrible customer service.

I place 8 orders during the presidents day sale. Each one was cancelled but the items are still listed on there site. When I called customer service I was told I could reorder however, since the sale is over it is now twice as much. I'm not doing business with these people again.

This company is trash. Don't waste your money on these backsliding liars. We bought an item on sale and they said the info was incorrect. It was perfect. They did it so they could take away the on sale price. Liars, thiever, and donkeys.

I went yesterday to the store at Southwest Plaza. I slipped on something so grab the shelf trying not to hit the floor. The manager came over to tell me they stands are not meant to be leaned on. This morning my catching myself on the shelf has me in pain. I told them i slipped and that i hurt myself less by grabbing display. So thank you for caring it is time to re evaluate if your cloths is with all these horrible people you keep hiring.

Horrible shipping! ITs taking more than 3 weeks to get my items and I spent over $300. I would have been much better off to order from Poshmark, at least then I know my order will be processed. This is the worst online shopping experience Ive had in a long time.

I ordered over $800 worth of clothing on 6/15 to be shipped to the store. I'm going on vacation 8/1. Today is 7/11 and my order is still not there. That's 4 days short of a month. On the website my order status is "in process" with no shipping links or anything. Maybe they thought I'd forget about it. I called the store three times but they didn't answer their phone, so I had to do online chat. When I go to the store, I might just tell them to return everything and refund me because of their piss-poor customer service. This is how you treat a customer that spends that amount of money? This is the first time I've dealt with this company and undoubtedly my last.

Torrid used to be my go-to for clothes, as for many years, it was difficult to find fashionable clothes in plus sizes. Over the last decade, Torrid's prices have increased, while the quality of their merchandise and customer service have been in a steady decline. The prices are ridiculous, especially given the low-quality of the items. It takes them weeks to even ship an order after it is placed, during which time the products sell-out or orders get cancelled with no notice. The Torrid Credit card is a complete joke and their website consistently has issues. I seriously regret all of the money I have spent at this store. The lack of quality, the poor customer service and the over all greed have pushed by business elsewhere.

Torrid is one of my favorite places to shop online. It's good to be a member so that they send you notifications of their sales. I cannot afford to shop their regular prices, which is why I gave it a 4 star rating. But their sales are great. I have purchased items on clearance for 75% off or sometimes buy one clearance item get one free. I am a 57 yr old woman, but these clothes make me feel young and hip. Of course I may look ridiculous to some people, but I don't care what people think of me. I would definitely recommend Torrid to everyone, no matter what age you are. You will definitely be pleased with anything you purchase.

I do love Torrid, but their shipping system is atrocious. I ordered $242 worth of clothes on June 8, here it is July 2nd and they're still processing my order. I can't get anyone in the local store to verify if my ordered had been delivered because they don't answer their phones, and corporate is just as hard to contact. I'm so disappointed with torrid.