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TopResume

Overview

TopResume has a rating of 4.5 stars from 5,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

service
521
value
448
shipping
172
returns
212
quality
437
This company responds to reviews on average within 2 days
How would you rate TopResume?
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Tennessee
1 review
6 helpful votes
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AWFUL!
January 30, 2020

The writers are from Punjabi which is not what you need to speak locally to your American or European market. They don't honor their guarantee based on vague fine print from their FAQ. They take too long for everything. Customer service is non existent

Date of experience: January 27, 2020
Australia
1 review
10 helpful votes
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I was hoping they would improve my resume. What came back felt like it was written for a junior sales or marketing role, rather than an experienced IT project manager. Then no response for some time when I complained. They then assigned another writer, who was just as bad and will not enter into a dialogue. They will not answer direct questions. I sent my original and new versions to 3 people, each said my original was better for me. Do not waste your money on these people.

Date of experience: October 3, 2020
Texas
1 review
15 helpful votes
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I've been contemplating whether or not to trust TopResume's services for several days. The gal I worked with (sales, not a writer) was terrific until I wrote her back with my concerns that her company was going to be a rip-off like the last one I tried. At that point, she pretty much blew me off.

Then I visited a couple of these review sites and saw the ratings other people gave them. My instincts were right. They are NOT to be trusted. I am thankful for sites like this. They saved me wasting a lot of money.

Date of experience: June 16, 2015
Ohio
1 review
16 helpful votes
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I wouldn't hire me
July 29, 2019

My writer didn't have a clue about the IT field and my resume came back looking like it was a college term paper. Paid for expedited service and turn around but missed the mark by 48 hrs with no refund. My writer was generally disinterested and got a little defensive when I was asking about the format used. He kept on saying it had peer review and this was the way resumes should be presented now. I am a hiring manager and can't say I have ever seen this format come across my desk. Total waste of money and time.

Date of experience: July 29, 2019
Chris W. TopResume Rep
over a year old

Hi Graydon,

We are sorry for the experience you have had. I have reviewed your order and see that you were satisfied with the final resume when the order was completed. We would be more than happy to assist you further if you have any other concerns. Please email support@topresume.com and reference this message.

Illinois
1 review
0 helpful votes
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Glad I did it!
January 22, 2016

First time using this service and it was easier then I thought. My professional writer Lou was very helpful in making my experience an easy one. I'm giving it a 4 because I just started sending out my new resume, let's see that happens. Thanks for everything Lou.

Date of experience: January 22, 2016
California
1 review
0 helpful votes
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Classy, Quick & Professional
March 2, 2023

I decided my resume needed a refresh and with all the new tools that recruiters are using to sift through millions of credentials, it's important to structure it properly and use precise terminology for an optimal digital profile. I was very happy with the quick turnaround and formatting.

Date of experience: March 2, 2023
New Zealand
1 review
0 helpful votes
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Brilliant!
November 12, 2016

I loved working with this company! Amazing work, and they get it just right. Since then I have received many job interviews and hopefully some job offers in the future. A massive thanks goes out to them for doing a brilliant job and treating their customers so well!

Date of experience: November 9, 2016
Kansas
1 review
1 helpful vote
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Resume
August 13, 2016

The resume will have to be rewritten, it left out lot key information, there was not much communication with writer, plus I paid for extra service that was never completed. I am not impressed at this time until they rewrite everything for the amount of money I spent.

Date of experience: August 10, 2016
Texas
1 review
3 helpful votes
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Very pleased
August 12, 2016

Recently received my updated resume from Top Resume and must say I am quite pleased. I was a little nervous at first because things were moving very slow and the end date was drawing near. My personal writer, Missy showed and and did what she does best... even in weekends and after hours. I would definitely recommend and use again if needed

Date of experience: August 10, 2016
Australia
1 review
5 helpful votes
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I'm still waiting for the Resume that I have paid for. I questioned the writer and now I've been completely ignored. Even "my personal link" is void of any documents that are supposed to be there. TopResume doesn't even deserve one star for their effort. A "Senior" editor took over and screwed up what started as a good attempt at writing. You are supposed to be matched with a writer who is experienced with your industry, and that didn't happen. It would be waste of money if they actually supplied a resume to me.

Date of experience: June 12, 2018
Chris W. TopResume Rep
over a year old

Hi Chris,

We are sorry for the experience you have had and apologize for the delayed response. We offer multiple revisions to our clients to ensure that they are satisfied with the final product. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.

Florida
1 review
1 helpful vote
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All this service provided me was a different format.The first draft has punctuation and spelling mistakes. I was told "this is the first draft". I would expect one or two mistakes but not the multiple problems I found. Obviously not written by anyone familiar with technology. The final stroke was finding this summary still in the third draft: "A results-oriented IT professional with years of 15+ years of technical management experience." They are not writers. They just take your resume, plug it into their template and expect you to make all of the corrections.

Date of experience: May 13, 2019
Colorado
1 review
1 helpful vote
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First you get 7 days to review what they've done, which I didn't realize at first. When I looked their work, I thought it would require so much of my own rework to make sense of it, I didn't bother to comment on their work. The resume is a key word soup and doesn't represent my actual work experience. It actually omits a tremendous amount of my responsibilities within my jobs and makes my years of experience look pretty light weight. I suppose the layout is more pleasing aesthetically though.

It was weird that all the communications were strangely impersonal, no last names for the person helping me. I could only communicate via email. It was like one of those internet marketing things where they provide only the first name of those supposed happy customers. If this person is helping you on an individual basis, why the anonymity?

It feels very much like they just crank out formulaic resumes. Not worth the money.

Date of experience: June 16, 2020
Oregon
1 review
1 helpful vote
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Absolute Scam of a Service
September 14, 2023

Absolute scam of a service, they do not ask any questions in regards to your experience and will instead make minor alterations around your actual resume. The LinkedIn "upgrade" is basically a copy pasted format with portions from the new resume.
Save your money, go to someone local.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2023
California
1 review
0 helpful votes
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TopResume's collaborative approach was easy to engaged with and yielded excellent results. At times, they pushed me out of my comfort zone (in a good way) to get results that I would never have arrived at on my own.

Date of experience: September 26, 2017
Canada
1 review
6 helpful votes
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1. Misspelled Marketing on the final draft.
2. Didn't listen to most of my comments and edits
3. Clearly didn't understand marketing job function with simple mistakes made on writing
4. The cover letter was TERRIBLE.
5. Very slow

Date of experience: March 19, 2017
Jenna M. TopResume Rep
over a year old

Hi Maryam, We're very sorry to hear that you had issues with our services and would like to make it right. Customer support has let me know that they've been in touch and have worked out a solution!

Arizona
1 review
1 helpful vote
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I love this option. It's hard trying to figure out what hiring managers are looking for and whomever they Asian to you knows exactly how to make your resume pop. I would do this again in a heart beat.

Date of experience: June 6, 2017
Texas
1 review
0 helpful votes
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Good resume update
November 27, 2016

My resume had not been updated in over four years. After using TopResume I now have something that is looks great and is more appealing to HR recruiters. The writers are easy to work with and quick to respond.

Date of experience: November 25, 2016
California
1 review
0 helpful votes
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I have never been that great at resume writing so I sought out The professionals at TopResume to look it over at no cost. It was eye-opening to get an honest critique on how my resume was lacking and not presenting myself and my skill set in a way to make employers want to pursue me further. They were quick with their rewrite and I was allowed one edit. My writer worked nicely with me and incorporated my thoughts as well. Within 4 days I had a solid resume and cover letter In my hands and I am actually experiencing a positive response!

Date of experience: February 24, 2017
Illinois
1 review
0 helpful votes
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Excellent Service!
May 21, 2016

My writer, Adam G at TopResume did an awesome job with my resume, cover letter and my LinkedIn connection! He made changes as I requested. We were a great team and worked well together! I highly recommend their service!

Date of experience: May 21, 2016
Greece
1 review
0 helpful votes
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Searching for job that we want and getting in is one of the most important tasks in our lives. First impression is most important but we can present ourselves only through piece of paper. Two pages have 5 minutes to show 5,10, or 20 years of our life, experiences and education in best possible way to preferred employer. Top Resume have worked with me on my resume and cover letter until I was totally sure that those two pages describe my knowledge and my experiences. They have answered all my question promptly and professionally with full explanation.

Date of experience: October 7, 2016