TopResume has a rating of 4.5 stars from 5,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.
The writers are from Punjabi which is not what you need to speak locally to your American or European market. They don't honor their guarantee based on vague fine print from their FAQ. They take too long for everything. Customer service is non existent
I was hoping they would improve my resume. What came back felt like it was written for a junior sales or marketing role, rather than an experienced IT project manager. Then no response for some time when I complained. They then assigned another writer, who was just as bad and will not enter into a dialogue. They will not answer direct questions. I sent my original and new versions to 3 people, each said my original was better for me. Do not waste your money on these people.
I've been contemplating whether or not to trust TopResume's services for several days. The gal I worked with (sales, not a writer) was terrific until I wrote her back with my concerns that her company was going to be a rip-off like the last one I tried. At that point, she pretty much blew me off.
Then I visited a couple of these review sites and saw the ratings other people gave them. My instincts were right. They are NOT to be trusted. I am thankful for sites like this. They saved me wasting a lot of money.
My writer didn't have a clue about the IT field and my resume came back looking like it was a college term paper. Paid for expedited service and turn around but missed the mark by 48 hrs with no refund. My writer was generally disinterested and got a little defensive when I was asking about the format used. He kept on saying it had peer review and this was the way resumes should be presented now. I am a hiring manager and can't say I have ever seen this format come across my desk. Total waste of money and time.
First time using this service and it was easier then I thought. My professional writer Lou was very helpful in making my experience an easy one. I'm giving it a 4 because I just started sending out my new resume, let's see that happens. Thanks for everything Lou.
I decided my resume needed a refresh and with all the new tools that recruiters are using to sift through millions of credentials, it's important to structure it properly and use precise terminology for an optimal digital profile. I was very happy with the quick turnaround and formatting.
I loved working with this company! Amazing work, and they get it just right. Since then I have received many job interviews and hopefully some job offers in the future. A massive thanks goes out to them for doing a brilliant job and treating their customers so well!
The resume will have to be rewritten, it left out lot key information, there was not much communication with writer, plus I paid for extra service that was never completed. I am not impressed at this time until they rewrite everything for the amount of money I spent.
Recently received my updated resume from Top Resume and must say I am quite pleased. I was a little nervous at first because things were moving very slow and the end date was drawing near. My personal writer, Missy showed and and did what she does best... even in weekends and after hours. I would definitely recommend and use again if needed
I'm still waiting for the Resume that I have paid for. I questioned the writer and now I've been completely ignored. Even "my personal link" is void of any documents that are supposed to be there. TopResume doesn't even deserve one star for their effort. A "Senior" editor took over and screwed up what started as a good attempt at writing. You are supposed to be matched with a writer who is experienced with your industry, and that didn't happen. It would be waste of money if they actually supplied a resume to me.
Hi Chris,
We are sorry for the experience you have had and apologize for the delayed response. We offer multiple revisions to our clients to ensure that they are satisfied with the final product. Please email support@topresume.com with reference to this email so that we can properly assist you. We look forward to hearing from you.
All this service provided me was a different format.The first draft has punctuation and spelling mistakes. I was told "this is the first draft". I would expect one or two mistakes but not the multiple problems I found. Obviously not written by anyone familiar with technology. The final stroke was finding this summary still in the third draft: "A results-oriented IT professional with years of 15+ years of technical management experience." They are not writers. They just take your resume, plug it into their template and expect you to make all of the corrections.
First you get 7 days to review what they've done, which I didn't realize at first. When I looked their work, I thought it would require so much of my own rework to make sense of it, I didn't bother to comment on their work. The resume is a key word soup and doesn't represent my actual work experience. It actually omits a tremendous amount of my responsibilities within my jobs and makes my years of experience look pretty light weight. I suppose the layout is more pleasing aesthetically though.
It was weird that all the communications were strangely impersonal, no last names for the person helping me. I could only communicate via email. It was like one of those internet marketing things where they provide only the first name of those supposed happy customers. If this person is helping you on an individual basis, why the anonymity?
It feels very much like they just crank out formulaic resumes. Not worth the money.
Absolute scam of a service, they do not ask any questions in regards to your experience and will instead make minor alterations around your actual resume. The LinkedIn "upgrade" is basically a copy pasted format with portions from the new resume.
Save your money, go to someone local.
TopResume's collaborative approach was easy to engaged with and yielded excellent results. At times, they pushed me out of my comfort zone (in a good way) to get results that I would never have arrived at on my own.
1. Misspelled Marketing on the final draft.
2. Didn't listen to most of my comments and edits
3. Clearly didn't understand marketing job function with simple mistakes made on writing
4. The cover letter was TERRIBLE.
5. Very slow
Hi Maryam, We're very sorry to hear that you had issues with our services and would like to make it right. Customer support has let me know that they've been in touch and have worked out a solution!
I love this option. It's hard trying to figure out what hiring managers are looking for and whomever they Asian to you knows exactly how to make your resume pop. I would do this again in a heart beat.
My resume had not been updated in over four years. After using TopResume I now have something that is looks great and is more appealing to HR recruiters. The writers are easy to work with and quick to respond.
I have never been that great at resume writing so I sought out The professionals at TopResume to look it over at no cost. It was eye-opening to get an honest critique on how my resume was lacking and not presenting myself and my skill set in a way to make employers want to pursue me further. They were quick with their rewrite and I was allowed one edit. My writer worked nicely with me and incorporated my thoughts as well. Within 4 days I had a solid resume and cover letter In my hands and I am actually experiencing a positive response!
My writer, Adam G at TopResume did an awesome job with my resume, cover letter and my LinkedIn connection! He made changes as I requested. We were a great team and worked well together! I highly recommend their service!
Searching for job that we want and getting in is one of the most important tasks in our lives. First impression is most important but we can present ourselves only through piece of paper. Two pages have 5 minutes to show 5,10, or 20 years of our life, experiences and education in best possible way to preferred employer. Top Resume have worked with me on my resume and cover letter until I was totally sure that those two pages describe my knowledge and my experiences. They have answered all my question promptly and professionally with full explanation.
Answer: It depends, if you want to pay for a mediocre format riddled with errors that has the language equivalent of a high-schooler. You will end up paying $100 for something you could have sat down and done in an hour and a half.
Answer: Hi Carolyn, Thanks for asking! The process will begin with a questionnaire. If after you submit the questionnaire, the writer has follow-up questions, the writer will reach out.
Answer: Be careful with this company. They post 1000s of fake reviews to hide the real ones. Note that they do not post their phone number or address on the website. I had to file with the BBB to get a refund after never being contacted. This is a SCAM company - you are better off writing your own resume, trust me on this
Answer: You will not get your money refunded, no matter how bad the result is. I tried.
Answer: Because this company is a sham. Please do not waste your money. There are plenty of reputable services that you can use.
Answer: I second that, Alex! This service is a sham! I've been assigned 3 different writers and have received a subpar product back each time, written by someone who's first language is clearly not English. The best part, I paid $100+ for a "LinkedIn Rewrite" and this was where the writer copied and pasted their version of my resume into the boxes for LinkedIn. You've got to be kidding me... Don't waste your money!
Answer: I am on month two and still have not received a finalized document. Currently, I've gone through 3 different writers and still do not have a usable document. My original resume, cover letter and LinkedIn are far better products than what I've received from TopResume. If you are thinking of using this service, please PASS. It has been a tremendous waste of my resources: time and money. Best of luck to you.
Answer: Hi there, TopResume is great for accounting professionals. We have a network of hundreds of writers who specialize in a variety of industries, and we will match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at customersupport@talentinc.com.
Answer: Hi Sandra, Apologies for the delay. Our customer support reps are always on and more response than we are on this review site! That being said, If you'd like to send us a direct message here or on our Facebook page, I can ensure that a customer support rep responds right away. To address your industry question, we have a network of hundreds of writers who specialize in a variety of industries and we can certainly match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at customersupport@talentinc.com.
Answer: Don't waste your money. All of these "reviews" are probably fake. I actually paid them $189 and never even got a usable resume. Find a better company. These guys are crooks!
Hi Graydon,
We are sorry for the experience you have had. I have reviewed your order and see that you were satisfied with the final resume when the order was completed. We would be more than happy to assist you further if you have any other concerns. Please email support@topresume.com and reference this message.