ZipJob has a rating of 3.62 stars from 233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipJob most frequently mention cover letter, final product, and linkedin profile. ZipJob ranks 23rd among Resume sites.
Proactively asks for customer feedback
I needed a resume that would allow me to get through to recruiters and get interviews, and not get rejected by the auto screening process. In addition, I needed a more concise LinkedIn profile to help accomplish the same thing. Hank C did a great job for me, rewriting my resume and LI profile. Both were well-written and the turnaround time was fast.
I purchased the $189 package with a $75 two day turn around on 3/3. On 3/7 I got an email that my Resume was just assigned to someone. I informed them that if this is just getting assigned, I would like a refund. No reply. I just got an email now on 3/8 stating that they just reassigned it to someone else. So, no reply to my email, no acknowledgement of my request, but time to pass around my order/resume like a "hot potato", got it. I do not recommend ZipJob, many other qualified and quality resume writing sites out there.
I needed a resume that would allow me to get through to recruiters and get interviews, and not get rejected by the auto screening process. In addition, I needed a more concise LinkedIn profile to help accomplish the same thing.
Hank C did a great job for me, rewriting my resume and LI profile. Both were well-written and the turnaround time was fast.
Good reviews and overall reasonable cost.
I purchased the $189 package with a $75 two day turn around on 3/3. On 3/7 I got an email that my Resume was just assigned to someone. I informed them that if this is just getting assigned, I would like a refund. No reply. I just got an email now on 3/8 stating that they just reassigned it to someone else. So, no reply to my email, no acknowledgement of my request, but time to pass around my order/resume like a "hot potato", got it. I do not recommend ZipJob, many other qualified and quality resume writing sites out there.
Tip for consumers:
They are not worth the time, they cannot keep a timeline and will not assist with remediating the situation.
Products used:
Resume writing services
Good Experience. Few edits but easy to work with and satisfied with end product!
Starting job search and wanted best resume to sell myself.
Hi Robert,
We appreciate your positive feedback! We're thrilled to learn about your excellent experience. Your satisfaction remains our top priority. If you ever require further assistance in the future, don't hesitate to get in touch.
Your support is highly valued!
Turn around time after first draft was more than 10 days! And the quality of the first draft was very low: inconsistent, unrelated, and a random copy paste from my letters of recommendation at best! Like an elementary school kid wrote it.
I emailed them to refund the money and they said "no refund".
The cover letter was written for the wrong job! I cannot believe it!
Please do not waste your money here.
Hi Damoun, we are very sorry for any issues that occurred with your project. We see that you have been in touch with our support team regarding your order and are working towards a resolution. If you have any additional questions or concerns, please email support@zipjob.com.
I invested $300 for the resume rewrite and LinkedIn profile edits, with the hope of achieving better results in the initial stages of job interviews. While I acknowledge the challenging economic conditions and the competitiveness of the job market, I had anticipated at least some modest improvement. However, my experience so far has not met this expectation.
I've noticed that the resume still does not format properly within systems like Workday, which indicates that it might not be effectively optimized to bypass algorithms. This optimization was a primary reason for my investment in these services.
I alerted the tech support team about the issue I encountered when uploading my existing resume, as the information was not being parsed accurately. Regrettably, when a resume writer was assigned to my case, they gathered incorrect details. To rectify this, I had to manually provide all my resumes and CVs separately to ensure the accuracy of the content. Additionally, the response time from the support team was quite lengthy, and by the time they addressed the matter, I had already completed the service.
It was recommended by a friend.
I was very pleased with the final results of my cover letter and resume. Also he was very prompt and finished everything in two days.
I heard positive reviews.
Hi Johnnie-Lee,
I'm pleased to know that you had a positive experience collaborating with your writer. Should you require additional assistance in the future, don't hesitate to get in touch.
Your support is highly valuable to us!
I appreciate the follow up on the exchange emails.
Previous experience
Hi Nora,
We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.
Your support is truly valued!
It's been 3 weeks and I still don't have a satisfactory resume. They don't offer refunds. You get bounced around to different writers who do little to the resume. Waste of $300! My current resume looks more professional. Don't waste your money. If you take the time, you could do your own resume. After this experience, I will have to redo what they sent me. The writers are clearly not as good as they advertised.
Tip for consumers:
They don’t offer refunds. You’ll have to deal with the less than satisfactory writers they pass you around to.
Products used:
Professional resume service.
Shane my writer was patient, understanding and professional.
It's my second time using it, and I truly believe it's helped me land interviews.
Hi James,
We appreciate your positive feedback! It brings us great joy to learn about your excellent experience. Ensuring your satisfaction is our top priority. Should you require assistance in the future, please don't hesitate to contact us.
Your support is highly valued!
Extremely helpful and gives your resume the boost it needs. Have been getting call backs ever since I've used this service!
Needed help getting interviews
Hi,
We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.
Your support is truly valued!
I know it sounds harsh, but the reality is that they outsource somewhere outside of the US. most likely India. I wanted my resume tailored to a Director level position in Artificial Intelligence, but the language used did not have appropriate connotations and did not display relevant experience. Their customer service was good - as I was assigned a second writer when I expressed dissatisfaction at the first, but the second did not improve the verbiage. I am going to strip down my resume completely and rebuild it and recommend against using ZipJob.
Tip for consumers:
Don't
Products used:
Resume writing
Hi William, we apologize for any issues that may have occurred with your documents and would like to make it right for you. We were unable to locate your order with the information provided. Please contact our Customer Care team at support@zipjob.com so we can better assist you.
I did not use zipjobs services and they refuse to refund me. They follow up with excuses on my refund. They suggest me using it later or for someone else. The support number is intentionally set up so no one answers you calls and it goes straight to voicemail. On phone with credit card company right now trying to dispute it. They have a number that rings 1-2 times and then a voicemail. This way they don't have to take angry customers call and screen who to call back.
Tip for consumers:
I did more research and found other reviews stating basically that they're a scam will make additional changes behind the scenes without the consent.
Products used:
Resume writing and I didn't use their service, hence why I'm requesting a refund.
The service was prompt and professional, from the initial contact to the subsequent correspondence to the phone call consultation that I added on, everything was done timely and professionally. Kevin, whom I worked with, provided an easy, readable format for my resume, and streamlined it for better ATS search. Kevin answered all the questions I had and was very patient. He also provided a great cover letter and helped me improve my LinkedIn profile. I am hoping to find my next dream job very soon!
I was thoroughly disappointed with every aspect of the services purchased from ZipJob. I purchased a resume, cover letter, linkedin profile, and consultation call. None of the documents I received were usable nor were any of my concerns addressed either on the phone or in written communication. None of the documents were proofed for grammar or accuracy based on the information given. I would give zero stars and suggest not wasting your money.
Below is in image of the final linkedin doc provided to me.
Tip for consumers:
The writers are not native English speakers and the documents provided sound like they were written by robots with terrible grammar. My writer was extremely rude and dismissive when I pointed this out.
Do not use this site if you are looking for a usable product.
Products used:
resume writing, cover letter, linked in profile, and phone consultation
I was very hesitant to use ZipJob after reading some reviews on other sites, but my experience was great! While I wish they were a little more upfront about how their process works (only so many emails/changes within so many days). I had an amazing Resume within 72 hours!
Online websites said it was the best for the price
Kimberly, we're so glad to hear about your positive experience with ZipJob and we truly appreciate your feedback as we constantly look to make improvements.
Purchased their "Premium" product promising "Future resume update for changes in your career. Never expires!"
Well thinking that I may have a fork in the road career-wise down the road I foolishly thought it would future proof my purchase by buying the Premium package for $299. Well, it turns out that means they will add whatever current job I am at to the end of the resume they created for me.
RIP OFF. Frankly, their resume and cover letter were average at best as well. Don't waste your money.
Tip for consumers:
Their unlimited updates means adding your job to the end of their resume form
Hired this company based on all the positive reviews. Well, they must be either paid, or old, or something is off. I had to ask the writer to revise the resume several times (to include correcting many typos that I pointed out repeatedly). I was finally fed up and accepted the resume. I've applied to no fewer than 20-25 positions since mid December through end January. 100% have been rejected. I went back to zipjob to request a rewrite and was told I have to wait 60 days from the day I accepted the resume for them to do one complimentary edit. Definitely not the service I thought I was paying for. If they don't get it right, I will be submitting a complaint with BBB and if necessary, disputing the charge.
I imagine there are other more qualified resume writing companies out there, maybe a bit pricier, but I've learned probably worth it. I'm a mid-level finance professional if that helps add context to my review.
I was extremely pleased with my new resume and cover letter. Not only were they massive upgrades from my previous versions, but the entire process barely took a week's time. My expert was quick to respond and understanding of my needs and requests. I feel much more confident and comfortable applying for jobs with this resume and cover letter than I did previously.
It was referred to me by a friend and I'm very happy he shared ZipJob with me. It was well worth it to upgrade my materials.
The investment for a new resume was comparable to others. The process was timely, the resume is a good product and my views increased a little on LinkedIn, but navigating through this job market and how to best edit the new resume per job is where I need more coaching. That's not available.
I chose ZipJob through prayer and reviews. The packages offered and the pricing helped me choose ZipJob.
Hi Eric, we're happy to hear that you're satisfied with your recent experience with ZipJob, and we hear your concerns. Thank you for your feedback as we will use it to make improvements.
Instructions were clear, person assigned to me was knowledgeable, helpful, responsive, received edits within hours. Editing process continued for multiple revisions and always with the same response, swift, helpful, and well informed.
Affordability, personal service, recommendations
Heather, thanks for sharing! We're happy to hear you had a positive experience with ZipJob!
Do not use any of the services provided by Zipjob, unless you like wasting money! The resume I got back was just a repackaged version of my original resume. The old one is 2 pages and their version is 2 pages. They did an extremely poor job of understanding the positions I was applying for and how to highlight my experience and qualifications. I am an Attorney, and they buried that in 4th position! Enough said…
Tip for consumers:
They are just a cookie cutter outfit with a no refund policy, even if they do a terrible job!
Products used:
Resume package with LinkedIn Profile and Cover Letter
They did a decent job with my resume. I had to do all the inputting for my Linkedin. I didn't get any interviews nor was it worth paying the 299 I paid for the services.
It was recommended by a family member
Pros:
- They were responsive.
- They delivered the first round within a few days.
- I did acquire a tip or two from my phone conversations with the writer.
Cons:
- I bought their most expensive package and regret it. I'm pretty sure I could have gotten the same results from a lower-cost package. The writing is good but not great and I've had to correct/modify a fair amount of it myself.
- This could be my fault for not reading fine print, but I thought the pitch for quick results would have been based on the customer's timeline, not ZipJob's timeline. They sent my first drafts to me during a week in which I was on vacation and could not respond with edits and then closed my job out when I didn't respond in a week.
I believe it's a good investment to get professional help for resume writing, but would look elsewhere next time. Nothing special here.
Patricia, thank you for sharing your thoughts. Our goal is always 100% customer satisfaction with our product and we are sorry that we fell short of your expectations, but we appreciate your feedback as we constantly look to make improvements.
I was given ZipJob's Barry to fashion a better resume to help me get past the ATS systems. He produced a sympathetic and intelligent representation of my history and qualifications, and he was very patient and thoughtful in response to my questions. As I was anxious to get this done, his thoughtfulness put my concerns to rest, and I am very happy with the outcome. I feel much more confident submitting the resume that he crafted, and to him I remain grateful for his time and his talent.
Wonderful experience. Make sure to get the phone consult for insight into the rationale for your resume, LinkedIn and cover letter improvements.
Cost effective and thought they provided a good service based on reviews.
ZipJob's professional resume writers, and our resume scanning technology, provide you with the best resume writing service possible. Get started with a professional resume today!
We're delighted to hear that Hank C was able to meet your specific needs and help you craft a resume and LinkedIn profile that effectively navigates through recruitment processes. It's wonderful that the content is not only well-written but also aligned with your goals of securing interviews and overcoming automated screening. Best of luck in your job search, and thank you for choosing our service!