I had some luck with my resume, but I tried their service to see if I was missing anything. Paid for the "Executive" service where a writer from their "top 10%" was suppose to assist, but after providing all the information I could, several job descriptions I wanted to target, plus a pre-existing resume, all I got was a reformatted resume with a canned paragraph on top. I followed up with a question to see if there was something I should include that I was not currently highlighting in my resume, and all I got was an e-mail 6 days later (past the allowed time for me to get a rewrite) that said it was too much to look at and it would take him too long. If you have any experience just avoid this company - if you need real help, find a professional that specializes in this, not a resume generating machine...
P.S. - I forgot to mention the spelling errors that also accompanied
Added 2/27: I contacted their customer service as requested, and I was told on the 10th that "Someone will be contacting you shortly". On the 23nd with no contact I asked what was meant by shortly, and I quickly got a response that included a new writer. I will update this review after working with the second writer.
Added 3/11: Finally completed the process with the new writer. At best I would say luke-warm results. This company uses highly canned products and it shows on the end products. It is a good start if you have nothing, but expect to do a lot of personal tailoring afterwards, and expect to spend a lot of time trying to get a response if you have any questions. LinkedIn review was pointless and had no value added. I am beginning to wonder if the other reviews on this site are genuine.
Hi Darren, Thank you for reaching out and making us aware of your experience. Please email us at support@topresume.com and a customer service rep will work to make sure that we sort everything out. Thank you.