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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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I have received my orders in a timely order, with no problems. I will buy more from them in the future.
Hi, I bought a smart wrist band for $36.99 and an additional $17.55 for priority shipping. The website said will be shipped in 3 days however they did not. When asked they said to wait for few more days as they did not have stock. I could not wait any longer and as I was leaving the country. I planned the approximate dates including priority shipping but since it was getting delayed I asked to cancel the order and refund my item. It's the 10 th day and I have not got the refund. Everything they say 1-3 days. I contacted the bank as they said it should not take this long. Please help me on this before I escalate this issue with the bank. Please tell me when will I received my $54.54. I am tired of waiting and the normal 1-3 days response. My order number is BN17G14T0114-K1XG6J
Order Date: 2017-07-14 08:01:15
Order status: Refunded
Kindly give me fixed date.
Thank you
Hasta ahora cualquier transacción que he echo, incluso en alguna ocasión el articulo no funciona y me resolvieron el problema muy rápido y satisfactoriamente.
Hello. I need to heave my money back for Order Number: AA17G14L4134-RUCM14. The product is a piece of junk. Not working from unpacking till now.
Genuine and Big range of products in fair price. It is easy to choose from. There are some segments which are providing a big range of product. To choose from them a easy task like camera and car products,, which are of my interests. It is really to play with the side to get the required item. I love shopping from here. But one thing with hurt me the time of reaching product is painful. It should be reduced any way.
Mir wurde defekte Ware geliefert. Trotz mehrfache Anfragen meinerseits wurden meine Mails nie beantwortet. Erst als ich eine Anfrage mittels Paypal startete, bekam ich eine Antwort. Ich sollte den defekten Akku mittels Aufnahme eines Videos beweisen.
Auf die Nachfrage, was das bringen solle (könnte ja auch einfach nur leer sein), wurde auch nicht reagiert. Als als ein großer deutscher Blog für mich angefragt hat, habe ich eine Antwort auf eine Mail bekommen. Das mir darin versprochene Geld habe ich trotzdem nicht erhalten.
Oh, so sad to hear about this, pls may i have you order number and email for checking the detailed information about your deal so that i can act properly.
Good site.
Send in time.
Good product quality.
Good package quality.
Quick respond.
Recommend.
Best Prices.
I trust them and i do recommend to all my friends and my parteners! I am very glad that i discovered them, such nice guys and an awesome work in the middle. Best team, best buyers.
I don't have to say something else, everybody knows that they are the real deal!
Keep up the good work, guys!
Unbeatable prices, fast ordering, fast delivery and flexible customer service. Everything was perfect so far.
Thanks
Bought some stools which were at least half the price of anywhere else online.
Happy with the website, buying process and FAST delivery.
Some were a little rusted up but at that price I'm not going to grumble.
What you see is what you get - what you pay for.
Would recommend.
The website is the top place to buy good stuffs with very lowest prices.
The package tracking is good with id to track them down.
I recommend greatly.
Very good service by all means. Affordable prices, good quality, very fast shipment without extra fees or custom taxes.
Professional service, with an efficient customer service and the shipments usually arrive before the marked. Until now I have bought a cell phone and a camera on this page and everything has arrived in correct condition and functioning.
I really enjoy buying things with TOM TOP because of the fast delivery system. They packaging is very nice and strong
Fast shipping and secure for the two purchases I made with TomTop. That was drone and toy robot. My daughter likes the very much
Muito bom comprar na Tomtop, excelente experiência de compra, e satisfação garantida. Recomendo a todos
(Me trying to find a way to give negative stars) Before you read, here's a summary, it's a pile of garbage and with the worst kind of service, please get as far as you can from it. Now for tge long one. Whatever you do, just leave. This website is the worst out there. I dont even know why no one has ever filed a lawsuit againts them. Like they delay stuff and well that's okay if you tell your customers a reason. But then when you agree on another date, please be on spot to that day. What's worse is the customer service, total pile of garbage. Like just throw it out the window. Live in the cave will you? Service is so slow, I've sent like 10 e-mails and they only replied to the first one. It took 6 days for the first one to be replied and it was so half assed i swear if i knew who it was i would have blendered his bloody fat slow hands and fed it to them. What's 'worst', is that when you cancel your order, they're very happy to be obliged to your cancellation. And then DEAD. That's the last from Tomtop. They said 1-3 days. It's been a week now and i try to be patient as i know it might take some time for the refund but AT LEAST reply to my messages? Worst service ever. I called my bank and they said it usually doesn't even take long, normally 2 days is the regular refund time but well who knows what hiccups that might occur. Anyways, please ban this website from your IP address and get as far away as you can from it. And dont reply to me, Tomtop, saying 'we're very sorry for the inconvenience and crap.' How about piss off? Wanna help? Reply to the messages and E-mails first, you pile of garbage. Long story short, get away from this website.
My dear customer, we always checking parcel to ensure everything are put in the parcel according to the parking list before shipment. I am really sad to hear about this, pls let me know your order number and email address, i will looking into this case and provide you an satisfactory solution.
This company, TomTop, will not reply to emails about missing parts that should be in an order and don't care about trying to solve the problem as how to receive these parts,
Hello my dear customer, we always checking parcel to ensure everything are put in the parcel according to the parking list before shipment. I am really sad to hear about this, pls let me know your order number and email address, i will looking into this case and provide you an satisfactory solution.
Good quality, value for money, easy payment, alot of free shipping on products. Highly recommendend.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, pls kindly send some photos and videos able to showing the problem to us for checking then i will work out solution about this case.