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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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I have already sent details with photo on the broken shipment to the support e-mail. Adding the photos here as well for review.
Order No.: AN17E31S0000-*******
Track Number:: RM*******CN
Thanks,
Allen
My item was delivered after 50 days of shipping and the product was broken on arrival. The only contact for customer service is their support mail. One week now, and I have not got any response from them. No option for return, my money is lost
Easy to use site. Cheap prices, good quality products, with great communication and quick shipping. 9/10.
No pongo 5 estrellas porque no tienen de donde bajar la factura y en mi país la dirección nacional de aduanas nos pide para ingresar la mercadería pero lo demas todo bien.
Over 2 weeks after I place an order and all like I Have just fake tracking number and no updates at all.
Customer support doesn't reply at all. Or just keep repeating the same email and with the same fake tracking number and keep talking:_____Thanks for your mail.
The tracking code is 1Z>>>>>>. You can track it via link:
Could you pls kind wait it?______
Wait for what and how long?
Edit 1
Ok lets try Order No.: AN17G07U3427-QNE2HR give me some updates and shipping information.
Hi, as the order date you mentioned at your review, your parcel is still on the way, pls kindly wait a little while, if you want to know details, pls kindly advise your order number, i will check for you and update you.
2 weeks pass. Product ships to neighborhood but never arrives. Wait as instructed.
4 weeks pass. Complain/Ask for refund every 2 weeks.
14 weeks pass. Refunded full amount.
Well, so sorry for the later solution and so happy your problem be solved at last, we will reply our customer sooner in the future.
Two and a half months ago, I ordered a monitor stand.
Two months ago, it said it failed to deliver so I contacted TomTop. They said "If still have no news, we will refund you."
One month ago I contacted them again.
Contacted them again today. Still no refund.
Hopefully they make this right and I'll update my review.
Tomtop is the one fast & fast service given for customers. Really it's amazing effort by them. Good job tomtop team. Keep it up
Tomtop is an excellent shopping site in china. I always buy from them and so far I did not have any problems. Shipments are fast and the products correspond to the products advertised on the site.
Quick delivery although shipping directly from China. Nice quality. Good customer service. Highly appreciated. Top!
I will definitely make further orders.
Sólo hace unos meses que conozco Tomtop, pero ya es una de mis opciones favoritas para realizar mis compras, buenos precios y ofertas impresionantes, sin gastos de envío, web clara y en tu idioma, y envíos rápidos.
Una de las cosas que me gusta de esta tienda es que puedes seguir fácilmente tu pedido y saber al detalle los movimientos de este.
Saludos :)
A wide variety of products at very reasonable prices and relatively fast deliveries. To try is to adopt it!
Une grande variété de produits à des prix très raisonnables et des livraisons relativement rapides. Essayer c'est l'adopter!
Good seller but sometimes long delay
Good price
Many high-tech choices
Good commercial tracking
Possibility to pay by paypal
I always received my item in a good condition and depending on the delivery method always very fast. I will order more items here in the future.
Gute Ware zum guten Preis. Bestelle des öfteren.
Immer gute Angebote per Mail.
Die Ware wird immer zeitnah versendet und kommt relativ schnell bei mir an.
It may have taken a fairly long time for it to arrive but I understand the origin is far from the destination. Also, the support team responded to me with the tracking details I needed when I inquired on them regarding my parcel. More importantly, I have received my parcel without a scratch!
Hi, pls kindly send some images and videos able to showing the problem of the goods to us for checking and advise your order number and email address, i will help your to resolve this problem.
Como siempre totalmente confiable en tiempos y en plazos previstos gracias. Volveré a comprar otra vez
I bought more than once with Tomtop (pedal effects, spinners, etc) while living in Brazil and now that I´m living in Spain. Had always positive experience, concerning price, quality and delivery time. I really do recommend them.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your photos, the broken screen may occurred by the careless transportation, we will refund you this order and now refunding is under processing, pls kindly wait a little while.