• Daraz PK

Daraz PK

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Overview

Daraz PK has a rating of 2.38 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Daraz PK most frequently mention customer service, bad experience, and low quality problems. Daraz PK ranks 636th among Marketplace sites.

  • Service
    50
  • Value
    47
  • Shipping
    45
  • Returns
    44
  • Quality
    47
Positive reviews (last 12 months): 25.7%
Positive
9
Neutral
0
Negative
26
81
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service rep left the chat on several occasions without even listening to your problem.
How would you rate Daraz PK?
Top Positive Review

“Nice product, Good packing”

Muna C.
3/15/24

Bhai Nice watch he Delivery very fast.thank you I love this watch I recommend all Thanks Passion perism

Top Critical Review

“Avoid Daraz at All Costs - Pathetic Service Alert!d”

Shoaib A.
3/4/24

If I could give Daraz zero stars, I would. This company epitomizes everything wrong with online shopping. Their incompetence knows no bounds, and their disregard for customer satisfaction is downright appalling. I made it abundantly clear, FOUR times, that I needed my parcel delivered by a specific date due to my house shifting. Despite this, Daraz failed spectacularly to meet this simple request. The vendor submitted the parcel on time, yet Daraz managed to botch the delivery process entirely. Their excuses are as pathetic as their service. They squandered ample time and left me high and dry without my belongings. This level of negligence is inexcusable and has caused me immense inconvenience and stress. Consider this review a public service announcement: steer clear of Daraz if you value your time, money, and sanity. Their lack of professionalism and disregard for their customers' needs is beyond reprehensible. I demand accountability and compensation for their failure to deliver as promised. Furthermore, I implore anyone reading this to think twice before entrusting Daraz with their hard-earned money. In conclusion, Daraz, do better. Or prepare to face the consequences of your abysmal service.

Reviews (139)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6)
Thumbnail of user r.shoaibahmed90
1 review
0 helpful votes
March 4th, 2024

If I could give Daraz zero stars, I would. This company epitomizes everything wrong with online shopping. Their incompetence knows no bounds, and their disregard for customer satisfaction is downright appalling.

I made it abundantly clear, FOUR times, that I needed my parcel delivered by a specific date due to my house shifting. Despite this, Daraz failed spectacularly to meet this simple request. The vendor submitted the parcel on time, yet Daraz managed to botch the delivery process entirely.

Their excuses are as pathetic as their service. They squandered ample time and left me high and dry without my belongings. This level of negligence is inexcusable and has caused me immense inconvenience and stress.

Consider this review a public service announcement: steer clear of Daraz if you value your time, money, and sanity. Their lack of professionalism and disregard for their customers' needs is beyond reprehensible.

I demand accountability and compensation for their failure to deliver as promised. Furthermore, I implore anyone reading this to think twice before entrusting Daraz with their hard-earned money.

In conclusion, Daraz, do better. Or prepare to face the consequences of your abysmal service.

Thumbnail of user samdk00786
2 reviews
1 helpful vote
January 10th, 2024

I recently had a harrowing experience with Daraz, an online shopping platform that has left me utterly shocked and disappointed. I ordered a graphics card, opting for Cash on Delivery (COD) for convenience. Little did I know that a member of Daraz's staff would betray customers' trust by leaking sensitive information to a third party.

A few days after placing my order, I received a call from an individual armed with all the correct details about my purchase. This person claimed to be a Daraz delivery representative, assuring me that the graphics card was on its way and setting a date for payment upon delivery. Falling victim to the seemingly genuine information, I awaited the arrival of my much-anticipated package.

When the delivery person finally arrived, he showcased a sealed parcel and, despite our insistence, refused to let us inspect the contents, citing Daraz's policy. The only assurance given was that we could return the product if we were unsatisfied. Trusting in the integrity of the transaction, we handed over the cash and received the parcel.

Upon opening the package, we discovered not the graphics card we had ordered, but a mere multimedia speaker. Feeling cheated and betrayed, we immediately reported the incident to Daraz customer services, hoping for a resolution.

Unfortunately, our hopes were in vain. Daraz's customer service, to put it bluntly, is garbage. They failed to take any substantial action against the fraud that occurred within their ranks. This ordeal has not only cost me money but also shattered my confidence in online shopping, particularly on Daraz.

In light of this appalling experience, I strongly caution others against using Daraz, especially for electronic products. Their lax security measures and inadequate customer service make them a breeding ground for scams. Save yourself the trouble and frustration; think twice before ordering from Daraz. Online shopping should be a convenient and enjoyable experience, not a source of deceit and disappointment.

Thumbnail of user umarchohan7700
1 review
0 helpful votes
March 15th, 2024

Bhai Nice watch he Delivery very fast.thank you
I love this watch I recommend all Thanks Passion perism

Tip for consumers:
I like this product

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user abdullahb70
1 review
0 helpful votes
April 3rd, 2024

I had a very bad and unprofessional experience with daraz. I ordered something a month ago and I still haven't recieved my order and there has been no contact from seller. Delivery drivers are very rude they called to say they are near my house to deliver and we gave directions how to get to our house but rider refused to come deliver my order and said he's too busy. Never order from daraz app again very unprofessional.

Service
Value
Shipping
Returns
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Thumbnail of user aamir
1 review
0 helpful votes
December 30th, 2023

My experience with Daraz.PK has been a mix. While I've found some excellent products, there were instances when the quality fell short. It's a bit hit or miss, but when it's good, it's great. Hoping for more consistency in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user binishs
1 review
0 helpful votes
October 9th, 2023
Verified purchase

I placed an order from daraz mall of worth Rs.998/- and choose COD. And I was surprised when I saw the total amount Rs.1028/-. When I rechecked the extra charges, it was cash on delivery charges Rs.30/- applied in the order.
Then I realized that I have to pay extra charges for paying my own money. Daraz was very helpful for me from many years for online shopping but this loot is not justified. It is simply a blackmailing to the customers who can't go to the markets for their basic needs. Really disappointed and deleting your app now.

Quality
Thumbnail of user xyzb2
1 review
0 helpful votes
January 22nd, 2024

Recently had a disappointing experience with a purchase from Daraz, and I feel it's crucial to share my encounter to protect other customers from potential pitfalls.

I ordered the "[Hot Sale+Read Stock +FREE Shipping+COD] S9 Ultra Smart Watch with SIM Card Slot GS37 ultr 4g Dual" on December 27,2023. The product title manipulation is evident as the seller intentionally altered the title after my purchase. This casts doubts on the transparency and honesty of the seller's practices.

Furthermore, I discovered discrepancies in ratings and reviews for the product on other platforms. It seems the product might be a result of spam or misrepresentation, damaging the trust one would place in Daraz as a reputable online marketplace.

Despite bringing these issues to Daraz's attention, I received a lack of positive response, especially concerning a refund. This raises concerns about price inflation and the platform's commitment to addressing customer grievances.

I urge potential buyers to exercise caution and thoroughly investigate products and sellers before making purchases on Daraz. The experience has left me disappointed and wary of further transactions on this platform.

Tip for consumers:
I recently had a disappointing experience with a purchase from Daraz, and I feel it's crucial to share my encounter to protect other customers from potential pitfalls.

I ordered the "[Hot Sale+Read Stock +FREE Shipping+COD] S9 Ultra Smart Watch with SIM Card Slot GS37 ultr 4g Dual" on December 27, 2023. The product title manipulation is evident as the seller intentionally altered the title after my purchase. This casts doubts on the transparency and honesty of the seller's practices.

Furth

Products used:
"[Hot Sale+Read Stock +FREE Shipping+COD] S9 Ultra Smart Watch with SIM Card Slot GS37 ultr 4g Dual"

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunnykathia1
1 review
0 helpful votes
October 13th, 2023
Verified purchase

Kindly don't shop on daraz, once you paid for the item which has valued of more than ******* they will return in back, I bought the the LED for my Car and when I received it doesn't fit in the console of my car, I returned the item under daraz policy of 7 days but daraz denied my returned and forced me to keep this Led which is not more than a trash for me.
The description on daraz website was not clear.
They are online thieves so be aware.

Tip for consumers:
Becareful when shopping with daraz

Products used:
Car Led

Service
Value
Shipping
Returns
Quality
Thumbnail of user smethma.sm
1 review
0 helpful votes
November 1st, 2023

I ordered a lakme perfect radiance day cream. The cream I received is partly used despite the product description says daraz certified authentic original product. So i put a complaint and returned the cream. To this date the cream is going back and forth in their investigation department. Its been 13 days and i still haven't received a refund nor a brand new cream. They really need to hire people who are capable to their investigation department. Im never ever buying anything from daraz.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user waseemm9
1 review
0 helpful votes
November 4th, 2023
Verified purchase

1). I put money in Daraz Wallet a few months ago. There were over 500 rupees in Daraz Wallet. For a while, I did not shop on Daraz. Today, I checked my Daraz Wallet, and there are only 32 rupees left.

2). Their promotiional campaigns are also fraud. For example, you play One Rupee Game for over 10 days. You paid them 10 rupees, and don't win. Over next several months they'll return you random amount e.g. 5 to 6 rupees out of 10. Which means, they're snatching money from millions of customers playing such games.

3). Now as they've stolen my money from Daraz wallet, none of new orders are going through. Sellers don't receive my orders, and ultimately I've to cancel after few weeks.

4). Daraz Customer Suupport sucks, they never help you on you issue. They just respond with generic premade response, and never help resolve your issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fasihu1
1 review
0 helpful votes
April 5th, 2024

Very good quality of AirPods.MUST BUY IT. 💯 PERCENT RECOMMENDED FROM ME.I always buy any photos accessories from techify.

Products used:
Phone accessories and tech product

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashiqh3
1 review
0 helpful votes
February 10th, 2024

Daraz is Fraud Gets Withdraw refund amount into their own HBL Bank accounts (pre- entered into customer wallet) and does not share complete account title and number to the victimized customer. This is all bul$#*! they are doing

Tip for consumers:
Daraz is Fraud Gets Withdraw refund amount into their own HBL Bank accounts (pre- entered into customer wallet) and does not share complete account title and number to the victimized customer. This is all bul$#*! they are doing

Thumbnail of user shehery2
1 review
1 helpful vote
June 6th, 2023
Verified purchase

I ordered the item more than 5 times and all the time they cancelled them self next day. Only just going thing is they are Refunding all the money. I had a very bad experience with Daraz. Even I chat with their customers care they said your order will not be cancelled. Today again I received the email that your order is cancelled. I am going to delete Daraz App.

Service
Value
Shipping
Quality
Thumbnail of user zainf4
1 review
0 helpful votes
April 4th, 2024

Very bad expireance with bull $#*!
Dog $#*! an all these type of animals they are
Who made this daraz website they are not a well now iam talking in urdu
O ji bohat herami hai ye
4months se bas expencess hoey hai
Koi Kamai nahe
Ghetia log hai
Sale ulu ke pathe
Behen chodo
Mader chodo
Kuti ke putter
Defa ho chal herami
Mental
Sailor peshent
I will report in police
Behen chodo
All of you plz.do amazon or ali express work but not this bull $#*! work

Tip for consumers:
Very bull $#*!

Products used:
Very bad

Thumbnail of user naxish00
1 review
1 helpful vote
April 7th, 2023
Verified purchase

I bought a tablet from daraz but the seller sent me defective product so I returned within 15 days as per return policy but they denied refund and told me to contact seller directly to claim warranty. Many customers mentioned the same defect in the tablet so I couldn't trust the seller. While daraz id not even willing to arrange exchange for me

Service
Value
Shipping
Returns
Quality
Thumbnail of user abdulb113
1 review
0 helpful votes
November 29th, 2023

Bht achi product ha useful ha easy to use ha highly recommended me bht satisfied hoa thank you daraz

Service
Thumbnail of user jehanzebq
1 review
0 helpful votes
Thumbnail of user shycckh1616
1 review
0 helpful votes
August 9th, 2023
Verified purchase

Good platform for online shopping For PAKISTAN.
Also providing exchange or return ofeers of you dont like the product or if it's damage

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrsagheer20
1 review
2 helpful votes
June 17th, 2023

Daraz is fraud. I ordered a drone but they sent me Speaker which is only 1200 rupees. I contacted them but didn't get any positive response

Tip for consumers:
I want my refund but they are not refunding

Products used:
They sent me a wrong item which is Speaker and I ordered for Drone

Service
Value
Shipping
Returns
Quality
Thumbnail of user movingservicesdubai
1 review
0 helpful votes
September 14th, 2023

I have purchased first time any item to Daraz but very bad experience it's my first and last shopping at Daraz

Tip for consumers:
I have ordered KTS 1061 but received kTS 1222 I have sent all prove to Daraz and requested is it possible to sent me my original order if I return wrong item surprising not have option it's not my mistake I think it's scam and Daraz is involved with sallers

Products used:
I have ordered KTS 1061 but received kTS 1222 I have sent all prove to Daraz and requested is it possible to sent me my original order if I return wrong item surprising not have option it's not my mistake I think it's scam and Daraz is involved with sallers

Service
Value
Thumbnail of user muhammadq26
1 review
4 helpful votes
May 20th, 2022
Verified purchase

The dimensions shown on the page is different from the actual product. I ordered a tissue but what I received is completely useless if I cant place a regular tissue box. I used to hear a lot about this but never had a bad experience with daraz before until I used my credit card to get this product from the nearest pickup point. And the pickup point is not listed in their shop list which is far away from my home to return this useless thing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ayazalil
1 review
2 helpful votes
April 14th, 2022

I am old customer of Daraz.pk. Since passage of time, it has found that Daraz.pk is going from bad to worst in terms of authentic products and customer service. They have hired fake sellers, or the sellers with inferior quality, poor quality, forfeit brands items. They do not allow to rate bad for their sellers. In case you write some fact which is going against the rating of their sellers, they don't post it on reviews.
Daraz.pk has no any option to choose the different products, mostly they send the product different than you ordered. Today I received the pop its, which are inferior quality and not as shown in the pictures.

Tip for consumers:
Using daraz.pk is totally wastage of time and money. They do not deserve even a single star rating.

Products used:
Mobile chargers, pop it

Service
Value
Shipping
Returns
Quality
Thumbnail of user zuberimahjabeen
1 review
0 helpful votes
September 14th, 2023

I received free gift from daraz and it is the best birthday gift I received best quality blue tooth from daraz thank you so much really happy to see this I really like to shopping from daraz

Thumbnail of user meeetnoor
1 review
1 helpful vote
June 12th, 2023

Daraz.pk is the Biggest Fraud with Poorest Customer support. They fraud me with 4800 Rupees. I would suggest you not to trust this platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lotusg
2 reviews
0 helpful votes
May 14th, 2019

I have ordered many things so far from the online store of Daraz. And my experience was good as everything reached was upto my expectations.

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About the business

Daraz.pk offers Online shopping in Pakistan. Buy latest Electronics, Mobiles, Books, Fashion accessories & more retail products. Cash on Delivery countrywide.

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