I remember few years ago daraz was a great site. Delivery time was very quick. I used to receive any product within 2-3 days max to Islamabad from any city (Karachi, Lahore). Now even if I order from seller locating in my city. Now even after a week they don't deliver. Your services are getting worse day by day. Improve it or you will loose your customer base. If amazon comes to Pakistan you won't stand a change against them. Its better to improve before disaster comes.

I received my order which was missing a couple of items, which is not daraz's fault. However, upon complaining I now have to deal Daraz customer service, I have been assigned four different complaint numbers for the same complaint and still no resolution in sight, also Daraz only refunds your money to Daraz wallet and you only have a 24 hour window to with draw it I mean what's that all about, another cheap ploy by Daraz to make money out of you, if only Pakistan had better consumer protection laws.

The site is amazing to shop it has many vendor and you can choose from a variety of goods available.
The only problem which I feel is some vendor don't deliver upto the mark or quality is compromised, but they are only 10% in total.

Never did a courier appeared on my house; i guess because it was Ramazan and no one in pakistan wants to work in Ramazan. I received calls from TCS twice that a courier is having trouble finding me but never received a call from courier himself even though previously couriers used to deliver to my house regularly. No easy way to contact daraz or get any help, if you try their online chat you will find your number to be 100th. Daraz has refunded only 363 against a payment of 727, what a rip off!

Hello, please don't ever use Daraz, they are scammers taking payments from customers, keeping their payments for 13 days and in the end cancelling orders w/o even updating customers that the order has been cancelled, i have chats, emails and call recording, they kept saying that the orders are in processing you will receive the orders for sure, all are liers, i ordered things from the deals sections and the seller was daraz mall, they were running a promotional deals. Their strategy to gain more trafic on their website, please save your time and money do not order.

I ordered 2 Freshmatic spray cans of "Freesia & Jasmine" fragrance. Instead I have been sent "White flowers" fragrance! This is poor service and intellectual dishonesty by "Toy Boy Store Karachi". I am not going to order through Daraz again.

If you are reading this, listen to me.
DON'T BUY ANYTHING FROM DARAZ!
I bought a Smart watch from daraz, which at that time, was the best place to buy the stuff from. When it arrived, 3-4 days after ordering, I had us d it for the day and was just about to get it to charge, as soon as I attached it,... boom! It started vibrating and wouldn't stop!
And later, after sending it back, we ordered a humidifier which was supposed to come from China. After it arrived, we tested it out and it, same as the watch, didn't work

"Daraz" a online safe heaven for cons, thiefs and thugs. Company all customer related policies are in favour of such sellers. Anyone can sell any garbage on it. And Company policies for customer care is made in such way to protect such sellers.
1. They send u the delivery and u are not allowed to open it before paying. Even if it's rocks in it.
2. Now you are stuck with rocks, they have no buyer protection policy to cover it. So hope u have good luck.
3 no free return for their mistake.
4. Extremely worst illiterate customer service, they acknowledge and agreed that this is unfair policy they have, but it's like they give a dam about it. It's a day light robbery kind of attitude.

I ordered a pricy game controller which one received was different then advertised on the daraz, even the box was the same but the product inside as lacking everything what was advertised and for which I paid such hefty price. I asked seller and that idiot either can't understand English or pretend to not understand. Complain to daraz customer service and I mentioned earlier what was their attitude.

Don't be fool, stay away from that site. You have been warned

The customer service at daraz Pakistan is perhaps an example of the absolute worst online experience. While the orders are not recieved on time, the customer service does not go beyond automated messages. Unless they overhaul their systems, hire professionals and spend money on training, it will be a sad end to a company with promise.
I feel sorry for the investors plus the bad name it give to our country for another failed investment

The ads have become a big tremendous problem overall the entire website! They have made all the ads up to 1 minute and now I can not even watch a good video without getting interrupted. Such a shame that my once escape to the world has now been shattered towards this tragedy! I am now deleting it!

I ordered seeds from you guys a few days back. I got to know all of those are fake. Each and every seed that u guys sent me. What kinda products you guys provide?!

Looters
I paid in advance... they didnt send the item. Rather sent me a fake id of refund transition. And are telling me to claim the amount from bank. Whereas bank says. That id doesnt exist...

First toner I have purchased from daraz and I love it. I have super sensitive skin and this product did not irritate it at all. I have good experience of online shopping with daraz

Daraz, by virtue of its business model, is nothing more than a 3rd party marketplace trader. This, by definition, doesn't allow it to audit or quality control what's being sold in the marketplace. I've purchased many items using this portal and items have not been as described on the listing. Other items have arrived either missing or damaged; Daraz customer support have not been able to resolve the issue.

As a company itself, the whole PR and marketing team needs a restructure. This is a company that sends out mass-market-spam emails, which cannot be unsubscribed from the email using a link, which is industry standard. Instead, the user is asked to visit the website, log in and unsubscribe. This function does not work!

So, in essence, you have to delete mass emails from them, which are subject headed with cheap taglines and emojis. I mean, really, is this the business model and customer engagement approach?

Purchased ipad for my daughter, deadline was 8, not reached, after follow up they excalate the case, committed on 12 August, no call backs no cares, again not reached then they said we ecalate your case to next level very high, dead line was 17, not relieved, then they said, very sorties & apologies, next deadline they put there self 19, now again they changed to 21, till now never received, and I bough another tablets for my daughter, finally, but once I reached to my home country back, I will look for legal aspect of this issue by my selfas I have alhamdulillah halal & hard earned money. Guys I personally don't recommend this poor and bakwas.com to any one. Stay safe and prosperous pakistan & nationals.