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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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I was allways satisfied with my Shopping. Good prices, fast delivery, good items and no complications.
My Vernee Thor E broke after 1 week, the touch screen display is not working anymore. I emailed support but i get no reply whatsoever. Don't buy from them if you expect after sales support!
BTW if someone from TomTop is reading this: my order number is AN17G17S3005-DWTWV8
EDIT: After several mails where they asked me to delete my bad review and an official Paypal claim I received half of my money back today. I guess that's the most you can expect when buying a cheap phone from a Chinese company, So I changed my rating to a 3*.
Дуже швидко та надійно обслужують. Тільки приємні враження! Замовлення, в основному, прибуває курєрською службою.
I am very pleased with this online store. I bought a cell phone at an excellent price. The delivery came in time and everything was ok.
Excellent Value and Variety of top products all in one place! Always plenty of bargains available I love shopping with TomTop.
Very nice products at a reasonable price. I am usually buying from you now. Full satisfaction. No problem so far. Hopefully buying more in a coming future. A+++++
Trust worthy and value for money products or guaranteed refund.
Though I got a faulty product once, after sales refunded me the full amount upon claim as per the terms.
Dear customer, i just checked your email and only found some pictures attached at them, according to the reviews above, it's hard to show the problem clearly by pictures only therefore please kindly ensure videos attached at the next email(if the video is too big to uploading, youtube link is ok either).
Bought a Xdoo player 2 weeks ago. The player was delivered from their German warehouse.
The player arrived with broken display.
I received a broken player and still waiting for answer from TOMTOP!
Hi, please kindly send some photos and videos able to show the problem to us for checking, if the damage confirmed from the factory, we will rend a replacement.
I ordered DJI Mavic and payed the money. And after we got email that customs costs will be expensive if they send it by DHL we got no more answers from Tomtop. And thats how one month passed by and 1k+ dollars just for nothing.
My dear customer, i am very sorry to see your reviews and can't wait to help you to solve this problem however without be informed the order number and your email address making me impossible to do anything, please kindly advise information needed for searching your order as soon as possible.
Delivered as asked, received what I asked for. A little long for item to arrive but in the end received in good shipping order.
Excellent service, good products at the right price. I have not experienced any problems with product delivery or quality. Do your research before buying.
It was some trouble with the shipment took a long time but when I got my battery it was perfect it was 3 times cheaper than in sweden
I was told about one of the flash sales for a Les Paul style DIY guitar on one of the Facebook guitar kit builders sites. I thought well what do I have to lose at 77 bucks right? Well in this case 77 bucks. The finish was horrid. Looked like the surface of the Maple flame veneer, already paper thin, had been cratered. The binding at the neck was raised up. People get varied quality from the sounds of it and all I heard was customer service was crap. I sent a photo of the product and told them it was a huge disappointment. Never heard a word from them. Blew me right off. I e mailed them July 12 so its been awhile. This is the 4th kit Ive built and it will be far from the last, but TopTom wont see my money again. They got 1 shot and blew it. Crap product and even crappier customer service. I finally decided to see what I could make of it but I will have to do a solid color. The flame is just hog wash on this one.
Dear customer, I am a stuff work for Tomtop. I am very sorry to hear about your experience when do some business with us, I am going to help you to solve your problem but first of all, please kindly let me know your order number and email address so that i can got the detail information for solving your complaint properly.
Bought a Le Max 2 phone that was delivered from their German warehouse.
The phone arrived with seals broken.
There is a scratch on the back of the phone.
There is no option on the phone to update OS (checked forums and have been told that I need to re-install stock ROM).
After writing a similar review on the TOMTOP site, I received this email:
Hello! Im Justin. We have received a lot of feedback on our TOMTOP official website because of your support. We truly appreciate it and will definitely work hard to better serve you.
We are now offering a 2USD COUPON for you, but ask in return that you write a positive review on any one of the three websites. You will get 3USD COUPON if you write on two websites. You will get 5USD COUPON if you write on three websites The following are instructions to receive your gift:
Please click any of the following websites:
Link to trustpilot
Link to sitejabber
Link to resellerratings
Write your review and activate it.
Send your review link back to our email adress: support at tomtop.com
We will immediately send you the COUPON, in return!
Warning - If you see a "great" review for TOMTOP you can safely assume it written in return for a reward.
I have never had this issue with Ali Express or Banggood.
Ummm, it must be on of our stuff made this mistake ````` so sorry for the confusion, anyway i will help you to solve your problem, please kindly let me know your email address and order number for checking your order details and working out an satisfactory solution for you. In this kind of case, we usually will send a replacement or issue full refund.
Hassle free ordering, it was easy to pay and track the order. The live chat was very interactive and responsive
I bought two items from this company and both were not working! That's way is so cheap. You are buying garbage!
Ummm, it must be on of our stuff made this mistake ````` so sorry for the confusion, anyway i will help you to solve your problem, please kindly let me know your email address and order number for checking your order details and working out an satisfactory solution for you. In this kind of case, we usually will send a replacement or issue full refund.
One of the best site for buying, it's so fast too, i has a good relation with the site, they support me so well, so much thanks.
TomTop refunded my order without giving any explanation. This is 2 weeks after my order was submitted. From what I gathered from other buyers, they have oversold their orders. I wouldn't recommend their services. You will never know when they will cancel your order. A business that doesn't honour their sales is not worth buying from.
My dear customer, thank you very much for your reviews, we will pay more attention on this kind of case and avoiding it happen again.
Great service, fast shipping, a lot of goods to choose from and cheap prises as well. Everything is good
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
My dear customer, i am sorry to hear about this, please kindly send some photos and videos able to show the problem to us for checking, just be easy, we will help you to solve your problem