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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
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Классный магазин, покупаю товары не первый раз, все отлично! Особенно нравится качество товаров, и поддержка быстро отвечает. В общем, всем доволен. Магазину желаю процветания!
Prodotto consigliato pienamente aquisati due telecamere p2p onvif il prodotto e molto valido e molto robusto
Order number: AN17F20H4043-6867JW not received
I HAD NOT RECEIVED THE PRODUCT --- REFUND THE MONEY
I had wait for one month and above. How much i wait for this product.
I had check local post office. No information there - "Local Post office - They are saying product is delivery at different address -- Saying Sorry to me"
This is not my fault this is post office fault, Why should i pay for this.
Again saying i had not received the product
Please refund the amount Phyllis...
Please take matter seriously...
Fake scam website lost my money
Main time email... no refund
Trust website.
Excellent products
Quick send
Good communication and excellent relationship after sales.
The best prices.
I recommend it to everyone.
Do not buy from TomTop. They don't honor their email promotions, the coupon codes mysteriously disappear from the total during checkout, and if you pay for faster shipping on batteries, then they tell you its not possible, they dont refund your money.
The customer support is worthless, not even reading the emails and messages you send or looking at pictures for proof. And then ask questions again that were answered in previous emails (that are quoted a few lines down!).
*EDIT - dont let their responses on here fool you. I've tried to work with them for over 3 weeks and now again they pretend like they want to help.
Dear customer, i am very sorry to hear about your story, please kindly advise your order number and email address, i will double check your order and solve your problem as soon as possible.
Best online shopping site, best deals, best products, best delivery. Everything is best! When I ordered my first order, I worried about that but when it delivered in about 20days then I became my best international shopping experience (from India) Thank you, Tomtop //Don't be confuse with other negative reviews
Great website. Extra prices, fast shipping. I recommend it to everyone! I recommend it to everyone! I recommend it to everyone!
Ótimo site com os melhores preços e a melhor entrega atendimento diferenciado diante das concorrentes
Good quality, best prices, fast shipping and perfect support! I did not encounter any problems with them. I recommend this site!
Excellent store, great service. I buy often - everything is fine. They send quickly, support works well, the goods are of high quality. I recommend everything suits
Ich bin mit TomTop sehr zufrieden Die Artikelbeschreibung passt und alle bestellten Artikel sind geliefert worden. Preise und Lieferkosten sind sehr transparent. Ich wünsche mir noch einen Kundenservice, bzw. Beschwerdestelle um Probleme zu klären.
Por enquanto tive apenas uma experiência com a loja, mas tudo transcorreu dentro da normalidade. Na ocasião comprei uma power bank da xiaomi e pude verificar que a loja trabalha com produtos originais, assemelhando-se a outras grandes lojas do ramo.
Great website. For to stay perfect just need to allow the choice of shipping company at check out time. Anyway I recommend it to everyone!
This shop is the worst ever. Since the June the third they have promised me a refund, but still no money.
I suspect that all good reviews here are false.
Update: Still no money and very interesting that they know what order this is about. I am using another email adress and have not written my order number in this review.
Dear customer, actually we have already released the money and you should have got them, please kindly check with you bank as soon as possible.
Ordered the B6 Mini Battery balance Charger from them for only $16, Also ordered the Power supply for it from them. A friend had a spare power supply so I requested a refund, The refund came back quick and there were no problems. I've had the charger for a few months now and its still working flawlessly.
The mjx bugs 3 I ordered the charger for was also from tomtop, and is also still working perfectly. Definitely recommend this website.
Bought a RC model Cessna 165 which only managed to bind twice before it became intermittent and the completely unbound. Spend lots of time making video to show what was happening all to no avail. Asked for new plane to replace never heard any more. Very poor service and low quality product. Buyer beware.
Hi, it must the crashed of the app in your phone, please upgrade the app and make sure it will be the latest version.
Tomtop is an excellent store, super reliable, good prices, variety of products and fast delivery. I recommend
No problems with this merchant website, fast order process and delivery within the stated time in a neat packaging
Хороший магазин! Хороший сайт! Я доверяю! Покупки доставлены в срок и в целости! Качество товара тоже радует. Поддержка клиента вплоть до доставки товара!
Honest seller. Thanks. Fast support and good communication. Nice to have deal.
Low prices and fast shipping.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tracking number: RF462021528SG
Tracking link: http://www.17track.net/zh-cn/track?nums=RF462021528SG&fc=0
Hi, please the tracking system show that the goods delivered successfully 8 days ago.