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TomTopReviews 3,471

2.9

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TomTop Reviews Summary

Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.

This summary is generated by AI, based on text from customer reviews

service
292
value
295
shipping
297
returns
220
quality
279

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
Follow Andres R.
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Mi experiencia con TomTop fue excelente, el envío de mi artículo por DHL fue extremadamente rápido, sólo 7 días, estaba inquieto por los costos de aduana pero al final fue menos de lo que calculé, TomTop te ayuda a que los paquetes tengan un cobro justo de aduana.
Los precios de TomTop son competitivos y además tienen códigos de descuentos que en mi caso fue de más del 15%. Recomiendo comprar en esta tienda.

+1
Date of experience: August 3, 2017
RU
1 review
2 helpful votes
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Best store
August 3, 2017

Good store with great assortment and free shipping worldwide, provides various promotions and discounts.

Date of experience: August 3, 2017
Tennessee
5 reviews
8 helpful votes
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Purchased 3 smartwatches. One arrived not working at all. The other two would not connect to phone or if they did the different options did not work. If you moved your arm the pedometer would register. They would not take them back or offer any refund or credit. Very poor service and quality.

Date of experience: August 3, 2017
shamy z. TomTop Rep
over a year old

My dear customer, i cam so sorry to hear about your story, please kindly let me know your order number and email address, i will help you to solve this problem, in this case, partial refund is acceptable.

Italy
2 reviews
0 helpful votes
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Ho acquistato una batteria originale per uno Xiaomi mi Drone 4K, prodotto arrivato in condizioni perfette. Prezzi molto competitivi, tempi corrispondenti e attenzione al cliente. Consigliato

Date of experience: August 3, 2017
Greece
1 review
0 helpful votes
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I believe it is the best site for duy electonic - product and more with Germany and warehouse. Free shiping

Date of experience: August 3, 2017
India
1 review
0 helpful votes
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This website is wonderful and the cost of the product is low compared to author website. The shipping is fast and the product is very high quality

Date of experience: August 3, 2017
Spain
1 review
0 helpful votes
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Laser
August 3, 2017

Very good, no problem, all in time and form, Everything very fast, even ahead of schedule, The delivery service very efficient and friendly, everything you can expect from a correct transaction

Date of experience: August 3, 2017
Poland
1 review
0 helpful votes
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ALL good
August 3, 2017

I would highly recommend. Fast contact. Express shipping. All good. The item was shipped very quickly. I received the goods in about 2 weeks.

Date of experience: August 3, 2017
Slovakia
1 review
0 helpful votes
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Ok. SUPER...
August 3, 2017

Ok. SUPER...

I am very happy and I give 5 stars for communication and speed...

Date of experience: August 3, 2017
Croatia
1 review
0 helpful votes
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Very fast, I recommend that seller. I'm satisfied of it. Tomtop was a better buy. Service was also great.

Date of experience: August 3, 2017
Oregon
1 review
0 helpful votes
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I got my item 7 days before expected arrival, I would recommend tomtop for alot of good deals... Good customer service, even on small items...

Date of experience: August 2, 2017
Spain
1 review
0 helpful votes
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Es una pena que no me hayan podido servir el producto debido a la distancia. Estoy muy contenta con la atención recibida por el servicio de ventas, al no poder enviarme el producto me han devuelto el dinero sin ningún problema.

Date of experience: August 2, 2017
New Hampshire
1 review
0 helpful votes
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Like most, I am always looking for the lowest price when looking for Li-Po batteries. At first glance, price seemed higher than another site, but when you factor in shipping cost as well, Tomtop was a better buy. Service was also great.

Date of experience: August 2, 2017
France
1 review
0 helpful votes
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Bought a chuwi HI12
August 2, 2017

Bought a chuwi HI12 and I'm satisfied of it.It works well and I got it from china within 20 days. It works on 2 systems android and windows 10

Date of experience: August 2, 2017
Canada
1 review
0 helpful votes
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Very good
August 2, 2017

Very good service and fast, goods items. Usefull and practical. Feel safe to use this place wiht credit card. Hope to pay by Paypal soon

Date of experience: August 2, 2017
Brazil
1 review
0 helpful votes
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Excelente site
August 2, 2017

Comprei, chegou, recomendo pois tem produtos de qualidade e ótimo preço. Comprei um relógio e gostei do produto, inclusive indiquei aos amigos

Date of experience: August 2, 2017
Washington
1 review
0 helpful votes
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Lisa is great!
August 2, 2017

Lisa was very quick and prompt in answering my email and solving my issue. I am very happy with the service she provided me.

Date of experience: August 2, 2017
Canada
1 review
0 helpful votes
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Finé but
August 2, 2017

Everything was good, except the shipping time. That was little bit longer what I expected.
Anyways great stuff, good cost. Thanks a lot.

Date of experience: August 2, 2017
Mexico
1 review
0 helpful votes
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I recommend this site, buying process is very easy, there are many options to shop, great products and prices.

Date of experience: August 2, 2017
RU
1 review
0 helpful votes
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Good selection of equipment; the opportunity to earn points (discount), the excellent description of the goods; convenient payment and search category. Acts by Express delivery to the door( on many items products).

Date of experience: August 2, 2017

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141