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Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Mi experiencia con TomTop fue excelente, el envío de mi artículo por DHL fue extremadamente rápido, sólo 7 días, estaba inquieto por los costos de aduana pero al final fue menos de lo que calculé, TomTop te ayuda a que los paquetes tengan un cobro justo de aduana.
Los precios de TomTop son competitivos y además tienen códigos de descuentos que en mi caso fue de más del 15%. Recomiendo comprar en esta tienda.
Good store with great assortment and free shipping worldwide, provides various promotions and discounts.
Purchased 3 smartwatches. One arrived not working at all. The other two would not connect to phone or if they did the different options did not work. If you moved your arm the pedometer would register. They would not take them back or offer any refund or credit. Very poor service and quality.
Ho acquistato una batteria originale per uno Xiaomi mi Drone 4K, prodotto arrivato in condizioni perfette. Prezzi molto competitivi, tempi corrispondenti e attenzione al cliente. Consigliato
I believe it is the best site for duy electonic - product and more with Germany and warehouse. Free shiping
This website is wonderful and the cost of the product is low compared to author website. The shipping is fast and the product is very high quality
Very good, no problem, all in time and form, Everything very fast, even ahead of schedule, The delivery service very efficient and friendly, everything you can expect from a correct transaction
Ok. SUPER...
I am very happy and I give 5 stars for communication and speed...
Very fast, I recommend that seller. I'm satisfied of it. Tomtop was a better buy. Service was also great.
I got my item 7 days before expected arrival, I would recommend tomtop for alot of good deals... Good customer service, even on small items...
Es una pena que no me hayan podido servir el producto debido a la distancia. Estoy muy contenta con la atención recibida por el servicio de ventas, al no poder enviarme el producto me han devuelto el dinero sin ningún problema.
Like most, I am always looking for the lowest price when looking for Li-Po batteries. At first glance, price seemed higher than another site, but when you factor in shipping cost as well, Tomtop was a better buy. Service was also great.
Bought a chuwi HI12 and I'm satisfied of it.It works well and I got it from china within 20 days. It works on 2 systems android and windows 10
Comprei, chegou, recomendo pois tem produtos de qualidade e ótimo preço. Comprei um relógio e gostei do produto, inclusive indiquei aos amigos
Lisa was very quick and prompt in answering my email and solving my issue. I am very happy with the service she provided me.
I recommend this site, buying process is very easy, there are many options to shop, great products and prices.
Good selection of equipment; the opportunity to earn points (discount), the excellent description of the goods; convenient payment and search category. Acts by Express delivery to the door( on many items products).
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i cam so sorry to hear about your story, please kindly let me know your order number and email address, i will help you to solve this problem, in this case, partial refund is acceptable.